Storage Maintenance

Storage Maintenance

Shift administrative and operational responsibilities to Top Gun experts, and you free your IT staff to focus on providing value to customers.

Shift administrative and operational responsibilities to Top Gun experts, and you free your IT staff to focus on providing value to customers.

MANUFACTURERS SUPPORTED

Receive proprietary call-home monitoring and optional software support for brands like Brocade, Dell EMC, NetApp, Hitachi, IBM, and HPE. Our storage maintenance solutions cover your enterprise’s needs with a focus on IT cost controls, we are working toward removing your most significant costs. Take advantage of improvements in availability, flexibility, and efficiency with a Top Gun partnership.

BROCADE SUPPORT

Top Gun Brocade hardware maintenance support provides unmatched protection for mission-critical infrastructures. Our clients receive access to in-house L3 Brocade Engineers and levels of client care that exceeds what is available in the market. Top Gun support is ideal for enterprises where interruptions immediately and adversely impact business, workflow, or the bottom-line.

FamilyPlatform
IBM relabeled versionsAll San Platforms
Dell EMC relabeled versions All San Platforms
HPE relabeled versionsAll San Platforms

DELL EMC SUPPORT

Top Gun Dell EMC storage maintenance is the industry’s most reliable, scalable, and high-performing third-party maintenance provider designed to meet your relentless growth, mission-critical demands, and SLA requirements. Learn more about our Dell Storage support options and how Top Gun can help keep your post-warranty data center hardware covered 24/7.

FamilyPlatform
CelerraAll Platforms
CompellentAll Platforms
CLARiiONAll Platforms
SymmetrixAll Platforms
VMAXAll Platforms
VNXAll Platforms
ConnectrixAll Platforms
Data DomainAll Platforms
PowerVault ArrayAll Platforms
PowerVault LibrariesAll Platforms
EqualLogicAll Platforms
IsilonAll Platforms
UnityAll Platforms

HPE SUPPORT

Improve efficiency with straightforward, easy-to-use HPE Storage support that enhances your overall IT experience. Achieve more reliability and consistency across your HPE environment, whether your business is an enterprise or a small- to medium-sized business (SMB). Top Gun HPE hardware maintenance and support services provide your company with the independent HPE alternative for post-warranty support you require.

FamilyPlatform
3PARAll Platforms
LeftHandAll Platforms
MSL Libraries All Platforms
MSA Arrays All Platforms
MDS Arrays All Platforms
XP Series (Hitachi rebranded) XP12000, XP20000, XP24000, XP P9500, XP7

HITACHI SUPPORT

Hitachi hardware maintenance and support by Top Gun can quickly evolve your Hitachi support environment to meet your growing business expectations and demand for maintenance – no matter where your data center resides. Partner with the leading independent Hitachi provider for out-of-warranty hardware support on mission-critical, disaster recovery, and data center assets throughout the World. Learn how instead of replacing your Hitachi hardware, Top Gun maintenance can help you optimize your Hitachi infrastructure.

FamilyPlatform
AMSAMS200, AMS500, AMS1000, AMS2100, AMS2300, AMS2500
HUSHUS-110, HUS-130, HUS-150, HUS-VM
RAIDUSP, USP-VM, VSP, G1000, GXx00

IBM SUPPORT

IBM storage maintenance clients supported by Top Gun receive flexible and rapid support that IBM cannot offer on your equipment post-warranty. Top Gun’s Mission Critical Support Platform™ delivers reliable support for IBM hardware and products around the clock, 365 days a year. Personalized offerings help keep your hardware operating reliably, decrease risks, and safeguard your investments.

FamilyPlatform
DS8xxxAll Platforms
DS5300, DS5020, DS4xxx, DS3xxxAll Platforms
XIV Gen2, XIV Gen3All Platforms
StorwizeV7000, V5000, V3700
FAS Filers, V-Series FilersAll Platforms
FlashSystem710, 720, 810, 820, 840, 900

NETAPP SUPPORT

NetApp maintenance services by Top Gun help improve performance and efficiency in your hybrid cloud and on-site environments. Top Gun NetApp Engineers manage the infrastructure using our proven approach and best practices – enabling your IT staff to focus on the IT required to move the enterprise forward. Learn more about post-warranty support for NetApp storage.

FamilyPlatform
FAS FilersFAS20xx, FAS22xx, FAS25xx, FAS30xx, FAS31xx, FAS32xx, FAS60xx, FAS62xx FAS80xx
V-Filers V3140, V3160, V3170, V3220, V3240, V3250, V3270

TOP GUN MAINTENANCE BENEFITS

MISSION CRITICAL PLATFORM™

Top Gun’s Third-Party Maintenance Services provides mission critical support for mainframes, servers, storage and networking. We extend your equipment’s life after the manufacturer’s warranty has expired, provide peace of mind and also offer cost savings you can use towards other IT spending.

Extended Life

Extend the useful life of your equipment and postpone technology refresh.

Consolidate Contracts

Consolidate contracts and vendors with flexible contract terms and cancellations.

Mix and Match

Mix and match service levels within a single location across your enterprise.

ServiceNow Integrations

ServiceNow Field Services & Asset Management Portal

2 Hour Dispatch

Shorten call-to-dispatch times to 2 hours for service.

Decrease Costs

Reduce hardware costs to deliver game-changing economics.

ACCOMMODATING. CUSTOMIZED. TOP LEVEL SUPPORT

Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits—including enabling employees, improving service levels, and delivering game‑changing economics.

24 x 7 x 2

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 2HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

Learn More

24 x 7 x 4

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 4HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

Learn More

24 x 7 x NBD

  • 24/7 Help Desk

  • 24/7 Monitoring

  • NBD Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

Learn More

CUSTOM

  • Custom Help Desk

  • Custom Monitoring

  • Custom Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

Learn More

THE TOP GUN DIFFERENCE.

Powered by ServiceNow, Top Gun Technology provides TPM 2.0™ maintenance services that are uniquely designed to deliver the highest quality of infrastructure support for mission critical operations.

Meet Top Gun
Mission Critical - The Top Gun Difference

Let’s Talk Mission Critical Support

As a Top Gun client, you’ll notice a superior level of commitment and personalized support – day or night – from the most experienced technical engineering team in the industry. Proven. Trusted. Reliable