Dell PowerVault Libraries
Top Gun technology (TGT) offers Dell PowerVault Libraries maintenance solutions that support the TL1000, TL2000 and TL4000 models. Maximize the ROI associated with your PowerVault investment with TGT end of warranty and end of service support. Our rigorous client engagement solutions provide 24/7 support, software problem determination, break/fix support and call-home monitoring for your data centers PowerVault hardware.
Dell PowerVault Libraries Support
Dell PowerVault Libraries maintenance by Top Gun includes all relative hardware break/fix support. Maintenance excludes firmware and software updates.
Specific examples of hardware break/fix:
- Corrupted HDDs
- Storage Controllers
- Failed PSUs
- SSD replacement, etc.
Models Supported
PowerVault TL1000
PowerVault TL2000
PowerVault TL4000
Supported Software
- Boost
- Replicator
- Encryption
- Extended Retention
- Retention Lock
- Virtual Tape Library
- Management Center
Professional Services Available
- Rack and Stack
- Data Migrations
- Equipment upgrades or replacement
- Configuration changes
- Backup Software and Integration
- Performance Analysis
- System Command Administration
- Switch Zoning configuration
- NAS configurations
- Storage Architecture Services
Additional Dell Resources
WHY CHOOSE TOP GUN FOR Dell PowerVault Libraries MAINTENANCE
ServiceNow™
The backbone of our ticketing, incident and asset management field service capabilities.
Experts
Top Gun L3 Dell PowerVault Libraries technical support engineers are the best in the industry.
Service Network
Our engineer-staffed service network is located throughout the World, providing 24/7 support.
ACCOMMODATING. CUSTOMIZED. TOP LEVEL SUPPORT
Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits—including enabling employees, improving service levels, and delivering game‑changing economics.
24 x 7 x 2
24/7 Help Desk
24/7 Monitoring
2HR Onsite Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration
24 x 7 x 4
24/7 Help Desk
24/7 Monitoring
4HR Onsite Techn Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration
24 x 7 x NBD
24/7 Help Desk
24/7 Monitoring
NBD Onsite Techn Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration
CUSTOM
Custom Help Desk
Custom Monitoring
Custom Techn Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration
STORAGE FAQ
The TGT Mission Critical Platform will enable service efficiencies which drive down expense year over year within your environment, yielding significant economic gain while retaining continuity and consistency across your facilities.
As a standard part of our hardware maintenance support, we include remedial software support. Our software support model is best described as Software Break/Fix. The support requires the client has a licensed product and it is functional. Excluded from support are administrative activities like setup or configuration of the software product for the client.
“OEM support spending can be reduced by leveraging a blend of OEM and TPM maintenance together in a hybrid solution,” says Tenneson. “TPM contracts will offer customers an average of 60% savings off OEM support list prices.” Gartner August 2017
At Top Gun, our Mission Critical Support Platform delivers three key business benefits: (1) Improved performance (2) Increased value (3) a better personal and digital experience. Driving down costs and improving performance is not mutually exclusive. Our services drive system availability. Especially in big data environments, where storage and computing availability serve as the backbone of the business.
THE TOP GUN DIFFERENCE.
Powered by ServiceNow, Top Gun Technology provides TPM 2.0™ maintenance services that are uniquely designed to deliver the highest quality of infrastructure support for mission critical operations.
Let’s Talk Mission Critical Support
As a Top Gun client, you’ll notice a superior level of commitment and personalized support – day or night – from the most experienced technical engineering team in the industry. Proven. Trusted. Reliable