HPE STORAGE MAINTENANCE

Top Gun provides several levels of HPE storage maintenance support for your data center. Whether you need two-hour, four-hour, or next business day target response times, our 24/7 support is designed for whatever your enterprise requires. By deploying the right resources, constantly innovating, and designing strategies custom to your technology goals, Top Gun is always 100% ready for service.

Dell EMC

HPE STORAGE SUPPORTED

Top Gun HPE maintenance support services are comprehensive hardware and remedial software support designed to boost the availability of your HPE Storage environment. Top Gun’s world-class team of HPE Engineers with our decades of HPE storage experience provides your enterprise the support required to maintain and optimize your HPE hardware.

HPE hardware covered under Top Gun’s third-party maintenance includes remote diagnostics, and on-site services as fast as two-hours for hardware repair. Contact TGT for more information regarding how we can simplify your infrastructure support with our 24x7x365 maintenance program.

HPE 3PAR

  • 3PAR F200
  • 3PAR F400, S400, T400, V400
  • 3PAR T800, V800
  • StoreServ 7200
  • StoreServ 7200C
  • StoreServ 7400

HPE LeftHand

  • P 4300
  • P 4300 G2
  • P 4500, P 4500 G2
  • AIO SB 600C

HPE MSL Libraries

  • MSL 2024
  • MSL 4048
  • MSL 5052

HPE MSA

  • MSA 420 / MSA 430 / MSA 450
  • MSA 2012
  • MSA 60 / MSA 70
  • MSA 1000 / MSA 1040
  • MSA 2040

HPE XP Series

  • XP P9500
  • XP 1024
  • XP 2400
  • XP 7
  • XP 1024

HPE MDS Arrays

  • MDS 600

Additional HPE Resources

Dell EMC Storage Maintenance

WHY CHOOSE TOP GUN FOR HPE Storage MAINTENANCE

ServiceNow™

ServiceNow™

The backbone of our ticketing, incident and asset management field service capabilities.

L3 Engineers

Experts

Top Gun L3 HPE Storage technical support engineers are the best in the industry.

Service Network

Service Network

Our engineer-staffed service network is located throughout the World, providing 24/7 support.

ACCOMMODATING. CUSTOMIZED. TOP LEVEL SUPPORT

Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits—including enabling employees, improving service levels, and delivering game‑changing economics.

24 x 7 x 2

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 2HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

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24 x 7 x 4

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 4HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

Learn More

24 x 7 x NBD

  • 24/7 Help Desk

  • 24/7 Monitoring

  • NBD Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

Learn More

CUSTOM

  • Custom Help Desk

  • Custom Monitoring

  • Custom Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

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HPE STORAGE FAQ

The TGT Mission Critical Platform will implement service efficiencies which drive down expense year over year within your environment, yielding significant economic gain while retaining continuity and consistency across your facilities.

As a standard part of our hardware maintenance support, we include remedial software support. Our software support model is best described as Software Break/Fix. The support requires the client has a licensed product and it is functional. Excluded from support are administrative activities like setup or configuration of the software product for the client.

“OEM support spending can be reduced by leveraging a blend of OEM and TPM maintenance together in a hybrid solution,” says Tenneson. “TPM contracts will offer customers an average of 60% savings off OEM support list prices.” Gartner August 2017

Third-Party Maintenance (TPM) helps extend the life of your assets instead of replacing your hardware post warranty. When the OEM no longer supports its storage, server, or network hardware, TPM companies help clients avoid unnecessary technology refreshes to yield significant economic gain while retaining continuity and consistency across facilities.

At Top Gun, our Mission Critical Support Platform delivers three key business benefits: (1) Improved performance (2) Increased value (3) a better personal and digital experience. Driving down costs and improving performance is not mutually exclusive. Our services drive system availability. Especially in big data environments, where storage and computing availability serve as the backbone of the business.

THE TOP GUN DIFFERENCE.

Powered by ServiceNow, Top Gun Technology provides TPM 2.0™ maintenance services that are uniquely designed to deliver the highest quality of infrastructure support for mission critical operations.

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Mission Critical - The Top Gun Difference

Let’s Talk Mission Critical Support

As a Top Gun client, you’ll notice a superior level of commitment and personalized support – day or night – from the most experienced technical engineering team in the industry. Proven. Trusted. Reliable