Third Party Maintenance
TPM 2.0™ strategically combines engineering, automation, analytics, and personalization for faster, more cost-effective recovery to help keep critical business operations running and proactively avoid disruptions.
MISSION CRITICAL PLATFORM™
Powered by ServiceNow, Top Gun Technology provides third party maintenance services that are uniquely designed to deliver the highest quality of infrastructure support for mission-critical operations. As a Top Gun client, you’ll notice a superior level of commitment and personalized support – day or night – from the most experienced technical engineering team in the industry.
With this in mind, Top Gun focuses on business outcomes that leverage our deep technical support expertise to help clients achieve more benefits—including enabling employees, improving service levels, and delivering game‑changing economics.
Proven. Trusted. Reliable
HYPER-FOCUSED ON DISRUPTION AVOIDANCE AND RECOVERY
2 Decades
Experience
1,100+
Field Engineers
1,500+
Points of Distribution
24/7
Global Support
Top Gun L3 Engineers are respected as the industries highest level of multi-platform expertise. Accessible to our clients and partners on a 7×24 hour basis to triage and troubleshoot the most complex incidents.
With an eye toward AIOps, Top Gun leverages millions of data points and digital notifications that avoid disruptions by applying preventative maintenance service measures.
With a global logistical footprint, Top Gun strategically places spares and engineers that close distance gaps, prevent transport delays, and minimize handoffs.
Achieving digital success requires a high degree of agility. Top Gun designs and delivers support strategies that promote a personalized support experience within a structured delivery framework.
As a global TPM provider of mission critical support services, Top Gun solves our clients’ challenges associated with receiving consistent service from country to country, and city to city. By taking full control of the delivery process from problem identification through to onsite service, Top Gun eliminates gaps in coverage or hidden hand-offs.
- Top Gun’s Field Logistics and Supply infrastructure spans six continents and includes 7×24 physical and digital security measures across all 1500 warehousing locations, globally. Sparing is systematically managed and controlled down to the component level whether stored at a TGT warehouses or at our client’s facilities.
- By creating a sparing strategy specifically aligned to each client’s service level agreement, we are able to achieve cost-effectiveness without compromising service quality.
Top Gun clients achieve peace of mind by knowing that we are ready to respond with people, spare parts, and logistics, where and when needed.
GLOBAL LOGISTICS CONTROL, AND SERVICE CONSISTENCY
WE DELIVER ECONOMICALLY VIABLE MAINTENANCE AND SUPPORT SERVICES
By challenging the status quo, we advise our clients to discover innovative data center and network hardware support programs that deliver greater value and service performance.
By leveraging TGT’s delivery platform and operational service expertise, our clients are able to reallocate their own resources toward more strategic work.
No longer feel the pressure of having to refresh or replace based on Equipment Manufacturer’s Service Life Date. Upgrade, refresh, repurpose, or migrate according to your business needs by leveraging TGT’s ongoing hardware maintenance and support services.
SERVER MAINTENANCE
Extend your server and data center equipment useful life. With in-house call-home monitoring, and remedial software support for manufacturers such as Cisco, Dell EMC, HPE, IBM, and Lenovo, you’ll be able to focus on what matters most: your business.
STORAGE MAINTENANCE
Comprehensive break/fix storage support is provided for leading hardware platforms, delivering consistent results and enabling businesses to remain agile and adapt to their ever-changing needs.
NETWORK MAINTENANCE
Whether it’s your wireless access point, fiber channel switch, or network director that has reached the end of its initial warranty, Top Gun Technology provides world-class network support and maintenance.
TOP GUN MAINTENANCE BENEFITS
MISSION CRITICAL PLATFORM™
Top Gun’s maintenance services provides mission critical support for mainframes, servers, storage and networking. We extend your equipment’s life after the manufacturer’s warranty has expired, provide peace of mind and also offer maintenance cost savings you can use towards other IT spending.
Extended Life
Extend the useful life of your equipment and postpone technology refresh.
Consolidate Contracts
Consolidate contracts and vendors with flexible contract terms and cancellations.
Mix and Match
Mix and match service levels within a single location across your enterprise.
ServiceNow Integrations
ServiceNow Field Services & Asset Management Portal
2 Hour Dispatch
Shorten call-to-dispatch times to 2 hours for service.
Decrease Costs
Reduce hardware costs to deliver game-changing economics.
ACCOMMODATING. CUSTOMIZED. TOP LEVEL SUPPORT
Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits—including enabling employees, improving service levels, and delivering game‑changing economics.
24 x 7 x 2
24/7 Help Desk
24/7 Monitoring
2HR Onsite Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration
24 x 7 x 4
24/7 Help Desk
24/7 Monitoring
4HR Onsite Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration
24 x 7 x NBD
24/7 Help Desk
24/7 Monitoring
NBD Onsite Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration
CUSTOM
Custom Help Desk
Custom Monitoring
Custom Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration
Third Party Maintenance FAQ
The TGT Mission Critical Platform will enable service efficiencies which drive down expense year over year within your environment, yielding significant economic gain while retaining continuity and consistency across your facilities.
As a standard part of our hardware maintenance support, we include remedial software support. Our software support model is best described as Software Break/Fix. The support requires the client has a licensed product and it is functional. Excluded from support are administrative activities like setup or configuration of the software product for the client.
“OEM support spending can be reduced by leveraging a blend of OEM and TPM maintenance together in a hybrid solution,” says Tenneson. “TPM contracts will offer customers an average of 60% savings off OEM support list prices.” Gartner August 2017
A Third Party Maintenance contract can extend the lifespan of assets beyond the original equipment manufacturer’s warranty period by eliminating the need for hardware replacement. This allows clients to avoid unnecessary technology updates for storage systems, servers, or network equipment when OEM maintenance or hardware support is no longer available.
At Top Gun, our Mission Critical Support Platform delivers three key business benefits: (1) Improved performance (2) Increased value (3) a better personal and digital experience. Driving down costs and improving performance is not mutually exclusive. Our services drive system availability. Especially in big data environments, where storage and computing availability serve as the backbone of the business.
THE TOP GUN DIFFERENCE.
Powered by ServiceNow, Top Gun Technology provides TPM 2.0™ maintenance services that are uniquely designed to deliver the highest quality of infrastructure support for mission critical operations.
Let’s Talk Mission Critical Support
As a Top Gun client, you’ll notice a superior level of commitment and personalized support – day or night – from the most experienced technical engineering team in the industry. Proven. Trusted. Reliable