Third-Party Maintenance

TPM 2.0™ strategically combines engineering, automation, analytics, and personalization for faster, more cost-effective recovery to help keep critical business operations running and proactively avoid disruptions.

MANUFACTURERS SUPPORTED

MISSION CRITICAL PLATFORM™

Powered by ServiceNow, Top Gun Technology provides TPM 2.0™ maintenance services that are uniquely designed to deliver the highest quality of infrastructure support for mission-critical operations. As a Top Gun client, you’ll notice a superior level of commitment and personalized support – day or night – from the most experienced technical engineering team in the industry.

With this in mind, Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits—including enabling employees, improving service levels, and delivering game‑changing economics.

Proven. Trusted. Reliable

HYPER-FOCUSED ON DISRUPTION AVOIDANCE AND RECOVERY

2 Decades

Experience

1,100+

Field Engineers

1,500+

Points of Distribution

24/7

Global Support

Top Gun L3 Engineers are respected as the industries highest level of multi-platform expertise. Accessible to our clients and partners on a 7×24 hour basis to triage and troubleshoot the most complex incidents.

With an eye toward AIOps, Top Gun leverages millions of data points and digital notifications that avoid disruptions by applying preventative maintenance measures.

With a global logistical footprint, Top Gun strategically places spares and engineers that close distance gaps, prevent transport delays, and minimize handoffs.

Achieving digital success requires a high degree of agility. Top Gun designs and delivers support strategies that promote a personalized support experience within a structured delivery framework.

As a global provider of mission critical support services, Top Gun solves our clients’ challenges associated with receiving consistent service from country to country, and city to city. By taking full control of the delivery process from problem identification through to onsite service, Top Gun eliminates gaps in coverage or hidden hand-offs.

  • Top Gun’s Field Logistics and Supply infrastructure spans six continents and includes 7×24 physical and digital security measures across all 1500 warehousing locations, globally. Sparing is systematically managed and controlled down to the component level whether stored at a TGT warehouses or at our client’s facilities.
  • By creating a sparing strategy specifically aligned to each client’s service level agreement, we are able to achieve cost-effectiveness without compromising service quality.

Top Gun clients achieve peace of mind by knowing that we are ready to respond with people, parts, and logistics, where and when needed.

GLOBAL LOGISTICS CONTROL, AND SERVICE CONSISTENCY

WE DELIVER ECONOMICALLY VIABLE MAINTENANCE AND SUPPORT SERVICES

By challenging the status quo, we advise our clients to discover innovative data center and network support programs that deliver greater value and service performance.

By leveraging TGT’s delivery platform and operational service expertise, our clients are able to reallocate their own resources toward more strategic work.

No longer feel the pressure of having to refresh or replace based on Equipment Manufacturer’s Service Life Date. Upgrade, refresh, repurpose, or migrate according to your business needs by leveraging TGT’s ongoing maintenance and support services.

SERVER MAINTENANCE

Extend your server and data center equipment useful life. With in-house call-home monitoring, and remedial software support for manufacturers such as Cisco, Dell EMC, HPE, IBM, and Lenovo, you’ll be able to focus on what matters most: your business.

STORAGE MAINTENANCE

We provide comprehensive break/fix storage support for hardware platforms from the leading manufacturers. Enterprises utilizing our services see consistent results and retain agility to meet your businesses’ ever-changing needs.

Top Gun Storage Maintenance
Network Maintenance

NETWORK MAINTENANCE

Whether it’s your wireless access point, fiber channel switch, or network director that has reached the end of its initial warranty, Top Gun Technology provides world-class network support and maintenance.

SOFTWARE MAINTENANCE

Mission-critical OS enterprise systems support for all major operating environments. We integrate the right tools to create an exceptional customer experience that ensures maximum uptime and uninterrupted service for your business.

comprehensive and flexible software maintenance services to meet your needs,

CLIENT USE CASES

Simplifying Global Maintenance & Support

Financial Services – Case Study

Enabling IT Modernization in Insurance

Insurance – Case Study

When Seconds Count, Problem Avoidance is Critical

Media Company – Case Study

TOP GUN MAINTENANCE BENEFITS

MISSION CRITICAL PLATFORM™

Top Gun’s maintenance services provides mission critical support for mainframes, servers, storage and networking. We extend your equipment’s life after the manufacturer’s warranty has expired, provide peace of mind and also offer cost savings you can use towards other IT spending.

Extended Life

Extend the useful life of your equipment and postpone technology refresh.

Consolidate Contracts

Consolidate contracts and vendors with flexible contract terms and cancellations.

Mix and Match

Mix and match service levels within a single location across your enterprise.

ServiceNow Integrations

ServiceNow Field Services & Asset Management Portal

2 Hour Dispatch

Shorten call-to-dispatch times to 2 hours for service.

Decrease Costs

Reduce hardware costs to deliver game-changing economics.

ACCOMMODATING. CUSTOMIZED. TOP LEVEL SUPPORT

Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits—including enabling employees, improving service levels, and delivering game‑changing economics.

24 x 7 x 2

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 2HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

24 x 7 x 4

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 4HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

24 x 7 x NBD

  • 24/7 Help Desk

  • 24/7 Monitoring

  • NBD Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

CUSTOM

  • Custom Help Desk

  • Custom Monitoring

  • Custom Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

THE TOP GUN DIFFERENCE.

Powered by ServiceNow, Top Gun Technology provides TPM 2.0™ maintenance services that are uniquely designed to deliver the highest quality of infrastructure support for mission critical operations.

Mission Critical - The Top Gun Difference

Let’s Talk Mission Critical Support

As a Top Gun client, you’ll notice a superior level of commitment and personalized support – day or night – from the most experienced technical engineering team in the industry. Proven. Trusted. Reliable