Top Gun Maintenance

Top Gun Maintenance

Top Gun’s OverWatch platform strategically combines engineering, automation, analytics, and personalization for faster, more cost-effective recovery to help keep critical business operations running and proactively avoid disruptions.

Top Gun’s OverWatch platform strategically combines engineering, automation, analytics, and personalization for faster, more cost-effective recovery to help keep critical business operations running and proactively avoid disruptions.

The manufacturers we support.

Mission Critical Support Services

Powered by ServiceNow, Top Gun provides third party maintenance services that are uniquely designed to deliver the highest quality of infrastructure support for mission critical operations. As a Top Gun client, you’ll notice a superior level of commitment and personalized support – day or night – from the most experienced technical engineering team in the industry.

With this in mind, Top Gun focuses on business outcomes that leverage our deep technical support expertise to help clients achieve more benefits — including enabling employees, improving service levels, and delivering game-changing economics.

Proven. Trusted. Reliable.

Mission Critical Support Services

Powered by ServiceNow, Top Gun provides third party maintenance services that are uniquely designed to deliver the highest quality of infrastructure support for mission critical operations. As a Top Gun client, you’ll notice a superior level of commitment and personalized support – day or night – from the most experienced technical engineering team in the industry.

With this in mind, Top Gun focuses on business outcomes that leverage our deep technical support expertise to help clients achieve more benefits — including enabling employees, improving service levels, and delivering game-changing economics.

Proven. Trusted. Reliable.

Hyper-focused on disruption avoidance 
and recovery.

Hyper-focused on disruption avoidance 
and recovery.

0+
Years of Experience
0+
Field Engineers
0+
Points of Distribution
0/7
Global Support

Top Gun L3 Engineers are​ respected as the industries​ highest level of multi-platform expertise. ​Accessible to our clients and partners on a 7×24 hour basis to triage and troubleshoot the most complex incidents.​

With an eye toward AIOps, Top Gun leverages millions of data points and digital notifications that avoid disruptions by applying preventative maintenance service measures.​

With a global logistical footprint, Top Gun strategically places spares and engineers that close distance gaps, prevent transport delays, and minimize handoffs.​

Achieving digital success requires a high degree of agility. Top Gun designs and delivers support strategies that promote a personalized support experience within a structured delivery framework.​

Top Gun L3 Engineers are​ respected as the industries​ highest level of multi-platform expertise. ​Accessible to our clients and partners on a 7×24 hour basis to triage and troubleshoot the most complex incidents.​

With an eye toward AIOps, Top Gun leverages millions of data points and digital notifications that avoid disruptions by applying preventative maintenance service measures.​

With a global logistical footprint, Top Gun strategically places spares and engineers that close distance gaps, prevent transport delays, and minimize handoffs.​

Achieving digital success requires a high degree of agility. Top Gun designs and delivers support strategies that promote a personalized support experience within a structured delivery framework.​

As a global provider of mission critical support services, Top Gun solves our clients’ challenges associated with receiving consistent service from country to country, and city to city. By taking full control of the delivery process from problem identification through to onsite service, Top Gun eliminates gaps in coverage or hidden hand-offs.​

  • Top Gun’s Global Logistics and Supply infrastructure spans six continents and includes 7×24 physical and digital security measures across all 1,500 warehousing locations, globally. Sparing is systematically managed and controlled down to the component level whether stored at Top Gun warehouses or at our client’s facilities.
  • By creating a sparing strategy specifically aligned to each client’s service level agreement, we are able to achieve cost-effectiveness without compromising service quality.​

Top Gun clients achieve peace of mind by knowing that we are ready to respond with people, spare parts, and logistics, where and when needed.​

As a global provider of mission critical support services, Top Gun solves our clients’ challenges associated with receiving consistent service from country to country, and city to city. By taking full control of the delivery process from problem identification through to onsite service, Top Gun eliminates gaps in coverage or hidden hand-offs.​

  • Top Gun’s Global Logistics and Supply infrastructure spans six continents and includes 7×24 physical and digital security measures across all 1,500 warehousing locations, globally. Sparing is systematically managed and controlled down to the component level whether stored at Top Gun warehouses or at our client’s facilities.
  • By creating a sparing strategy specifically aligned to each client’s service level agreement, we are able to achieve cost-effectiveness without compromising service quality.​

Top Gun clients achieve peace of mind by knowing that we are ready to respond with people, spare parts, and logistics, where and when needed.​

Global logistics control and service consistency

Global logistics control and service consistency

Economically viable maintenance and support services

By challenging the status quo, we advise our clients to discover innovative data center and network hardware support programs that deliver greater value and service performance. ​

By leveraging Top Gun’s delivery platform and operational service expertise, our clients are able to reallocate their own resources toward more strategic work.​

No longer feel the pressure of having to refresh or replace based on Equipment Manufacturer’s Service Life Date. Upgrade, refresh, repurpose, or migrate according to your business needs by leveraging Top Gun’s ongoing hardware maintenance and support services.​

Economically viable maintenance and support services

By challenging the status quo, we advise our clients to discover innovative data center and network hardware support programs that deliver greater value and service performance. ​

By leveraging Top Gun’s delivery platform and operational service expertise, our clients are able to reallocate their own resources toward more strategic work.​

No longer feel the pressure of having to refresh or replace based on Equipment Manufacturer’s Service Life Date. Upgrade, refresh, repurpose, or migrate according to your business needs by leveraging Top Gun’s ongoing hardware maintenance and support services.​

Storage Maintenance

Comprehensive break/fix storage support is provided for leading hardware platforms, delivering consistent results and enabling businesses to remain agile and adapt to their ever-changing needs.

Software Maintenance

Mission critical OS enterprise systems support for all major operating environments. We integrate the right tools to create an exceptional customer experience that ensures maximum uptime and uninterrupted service for your business.

Server Maintenance

Extend your server and data center equipment useful life. With in-house call-home monitoring, and remedial software support for manufacturers such as Cisco, Dell EMC, HPE, IBM, and Lenovo, you’ll be able to focus on what matters most: your business.

Network Maintenance

Whether it’s your wireless access point, fiber channel switch, or network director that has reached the end of its initial warranty, Top Gun provides world-class network support and maintenance.

Client Use Cases

Learn about the latest IT trends and news from the Top Gun engineering team. Top Gun team has an extensive knowledge base of Dell EMC, HPE, IBM, Lenovo, Oracle, and Cisco maintenance solutions cover the complex, legacy servers as well as industry standard (x86).

Client Use Cases

Learn about the latest IT trends and news from the Top Gun engineering team. Top Gun team has an extensive knowledge base of Dell EMC, HPE, IBM, Lenovo, Oracle, and Cisco maintenance solutions cover the complex, legacy servers as well as industry standard (x86).

Simplifying Global Maintenance & Support

Financial Services

Enabling IT Modernization in Insurance

Insurance

When Seconds Count, Problem Avoidance is Critical

Media Company

Top Gun Maintenance Benefits

Top Gun’s maintenance services provides mission critical support for mainframes, servers, storage and networking. We extend your equipment’s life after the manufacturer’s warranty has expired, provide peace of mind and also offer maintenance cost savings you can use towards other IT spending.

Accommodating. Customized. 
Top Level Support

Accommodating. Customized. 
Top Level Support

Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits — including enabling employees, improving service levels, and delivering game-changing economics.

Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits — including enabling employees, improving service levels, and delivering game-changing economics.

24x7x2

24/7 Help Desk
24/7 Monitoring
2HR Onsite Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration

24x7x4

24/7 Help Desk
24/7 Monitoring
4HR Onsite Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration

24x7xNBD

24/7 Help Desk
24/7 Monitoring
NBD Onsite Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration

Custom

Custom Help Desk
Custom Monitoring
Custom Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration

Maintenance FAQ

  • At Top Gun, our Mission Critical Support Platform delivers three key business benefits: (1) improved performance, (2) increased value, and (3) a better personal and digital experience. Driving down costs and improving performance are not mutually exclusive objectives. Our services enhance system availability, particularly in big data environments where storage and computing availability serve as the backbone of the business.
  • Third Party Maintenance (TPM) helps extend the life of your assets instead of replacing your hardware post warranty. When the OEM no longer supports its storage, server, or network hardware, TPM companies help clients avoid unnecessary technology refreshes to yield significant economic gain while retaining continuity and consistency across facilities.
  • “OEM support spending can be reduced by leveraging a blend of OEM and TPM maintenance together in a hybrid solution,” says Tenneson. “TPM contracts will offer customers an average of 60% savings off OEM support list prices.” Gartner August 2017
  • As a standard part of our hardware maintenance support, we include remedial software support. Our software support model is best described as Software Break/Fix. The support requires the client has a licensed product and it is functional. Excluded from support are administrative activities like setup or configuration of the software product for the client.

Let’s talk mission critical support.

As a Top Gun client, you’ll notice a superior level of commitment and personalized support – day or night – from the most experienced technical engineering team in the industry.

Proven. Trusted. Reliable.

Get to know Top Gun.

Top Gun provides Mission Critical Support Services to enterprise companies by leveraging our OverWatch℠ framework that digitally connects technology, service operations, engineering, and global logistics.