MISSION CRITICAL PLATFORM™
Powered by ServiceNow, Top Gun Technology provides TPM 2.0™ maintenance services that are uniquely designed to deliver the highest quality of infrastructure support for mission critical operations. As a Top Gun client, you’ll notice a superior level of commitment and personalized support – day or night – from the most experienced technical engineering team in the industry.
With this in mind, Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits—including enabling employees, improving service levels, and delivering game‑changing economics.
Proven. Trusted. Reliable
SERVER SUPPORT
We don’t just fix failing equipment; we raise the bar to “Top Gun” level by providing expert guidance, creating innovative solutions and building advanced support tools that ensure the highest quality service, delivered consistently across your enterprise.
STORAGE SUPPORT
We provide comprehensive break/fix support for hardware platforms from the leading manufacturers. Enterprises utilizing our services see consistent results and retain agility to meet your businesses’ ever-changing needs.
NETWORK SUPPORT
Whether it’s your wireless access point, fiber channel switch, or network director that has reached the end of its initial warranty, Top Gun Technology provides world-class support and maintenance for Cisco products.
TOP GUN MAINTENANCE BENEFITS
MISSION CRITICAL PLATFORM™
Top Gun’s Third-Party Maintenance Services provides mission critical support for mainframes, servers, storage and networking. We extend your equipment’s life after the manufacturer’s warranty has expired, provide peace of mind and also offer cost savings you can use towards other IT spending.
Extended Life
Extend the useful life of your equipment and postpone technology refresh.
Consolidate Contracts
Consolidate contracts and vendors with flexible contract terms and cancellations.
Mix and Match
Mix and match service levels within a single location across your enterprise.
ServiceNow Integrations
ServiceNow Field Services & Asset Management Portal
2 Hour Dispatch
Shorten call-to-dispatch times to 2 hours for service.
Decrease Costs
Reduce hardware costs to deliver game-changing economics.
ACCOMMODATING. CUSTOMIZED. TOP LEVEL SUPPORT
Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits—including enabling employees, improving service levels, and delivering game‑changing economics.
24 x 7 x 2
24/7 Help Desk
24/7 Monitoring
2HR Onsite Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration
24 x 7 x 4
24/7 Help Desk
24/7 Monitoring
4HR Onsite Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration
24 x 7 x NBD
24/7 Help Desk
24/7 Monitoring
NBD Onsite Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration
CUSTOM
Custom Help Desk
Custom Monitoring
Custom Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration
THE TOP GUN DIFFERENCE.
Powered by ServiceNow, Top Gun Technology provides TPM 2.0™ maintenance services that are uniquely designed to deliver the highest quality of infrastructure support for mission critical operations.
Let’s Talk Mission Critical Support
As a Top Gun client, you’ll notice a superior level of commitment and personalized support – day or night – from the most experienced technical engineering team in the industry. Proven. Trusted. Reliable