Simplifying Global Maintenance and Support
As a global financial services firm that must deliver an “always-on” platform to their customers, it is critical to provide impeccable performance and availability. As a result of multiple acquisitions, the firm inherited a dispersed infrastructure and an ecosystem of support providers that offered coverage in one geographic area but relied on various layers of backline partners and field technicians as their global support solution.
Challenges
- Over-aggregated service delivery system
- Lack of in-country sparing
- Costs occurred from misaligned contracts
- Inconsistent global service delivery
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THE TOP GUN DIFFERENCE.
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