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When Seconds Count, Problem Avoidance Becomes Critical

For many decades, this $2B mass media company has enjoyed undeniable success with its ability to keep pulse with pop culture, entertainment, food, fashion, lifestyle, news, finance, and sports for more than 200M digital and magazine subscribers.

Challenges

• Existing provider lacked skills and tools needed to prevent outages
• Lack of cross-platform expertise extended recovery time
• Exposure to finger-pointing and confusion during critical triage

Download the full Case Study to learn more about this clients journey to success.

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