OPERATING SYSTEM SUPPORT
Top Gun specializes in providing mission-critical OS enterprise systems support for all major operating environments. We integrate the right tools to create an exceptional customer experience that ensures maximum uptime and uninterrupted service for your business.
Top Gun support features a variety of customized options to fit your business’s needs. You can choose from an array of support plans that offer different coverage and response times that range from basic to the particular needs of your business.
This includes 24x7x365 technical support and maintenance, customized patch assessment tools and implementation assistance, network problem solving, system tuning, and performance analysis. We take great pride in building long-term problem-solving partnerships with our customers.
Single Support Solution for your Entire Multi-OS IT Environment
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30 Years Global Experience |
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Extension of Your Team |
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The Support You Need |
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Direct Connect to L3 Engineers |
Tru64 UNIX
- 1.x – 5.1B Patch 10
- Running on
Alpha Ev4 – EV7
Sun Solaris
- 2.4 – 11.3
- Running on
SPARC, x86
OpenVMS
- 1.0 – 8.4-2L1
- Running on
VAX, Alpha, Integrity (Itanium)
Linux
- All RHEL, Debian, SuSE, CentOS
- Running on
x86, SPARC, Alpha, Integrity (Itanium)
Upgrade Your Support
Top-of-the-line tech support, a personal service experience, and a commitment to follow through on every problem. Regardless of the issue or complexity of your technology, you’ll have direct access to an OpenVMS, Tru64 Unix, HP-UX, AIX, Sun Solaris, and Linux (all versions of Red Hat, CentOS, Debian and SUSE) expert.
Connect to L3 Engineers
- Connect directly; avoid wasting time with call escalation
- Our engineers have an average of 35+ years experience
Comprehensive Reporting System
- Thorough case histories documented in ServiceNow
- Flexible call tracking system offers reporting & updating via email, phone and online
24/7 Responsiveness
- Unlimited US based support available 24×7
- Immediately bypass level 1 and 2 support
Health Check Services
Proactive management of your system’s performance, security, and day-to-day operations.
Patch Analysis
Receive periodic reviews of your patches to ensure performance and stability.
Crash Dump Analysis
Root cause analysis correlating data from memory/core dumps, and machine checks.
Capacity Planning
Senior Level Consultants deliver a comprehensive analysis of your existing capacity.
Performance Consulting
Realistic projections and an investment roadmap aligned to your growth objectives.
Tier One R&D Facility
Access to Tier One R&D Facility, and engineers equipped to reproduce problems and isolate root causes.
THE TOP GUN DIFFERENCE.
Powered by ServiceNow, Top Gun Technology provides TPM 2.0 maintenance services that are uniquely designed to deliver the highest quality of infrastructure support for mission critical operations.
Let’s Talk IT Services & Support
As a Top Gun client, you’ll notice a superior level of commitment and personalized support – day or night – from the most experienced technical engineering team in the industry. Proven. Trusted. Reliable.SM