On behalf of our entire team at Top Gun Technology (TGT), I am writing to share with you our plan of operation during the COVID-19 pandemic. Our priorities are clear – client/employee health and safety, and business continuity. We are listening to the recommendations from the U.S. Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO) and our State Government as we strive to help protect our customers and our team members. TGT Advanced and Field Engineering teams continue to operate 24/7.  At this moment, we have not seen any impact in meeting our Service Level Agreements (SLA) and delivering Mission Critical Support ServicesTM to our clients. We will continue to coordinate closely with our partners, suppliers and freight companies to ensure we support our client’s requirements. TGT has implemented the following policies to mitigate the spread of COVID-19: Team members are working from home wherever and whenever possible until further notice. International travel has been suspended and domestic travel is only approved to support our business continuity plan. During these unprecedented times, we will keep you [...]

Wondering how to extend the support of your IT Infrastructure? Third-Party Maintenance (TPM) companies provide business leaders with an alternative option. The questions organizations are left dealing with include, which path is the right path, and which TPM can they truly trust to replace the OEM after the warranty expires? In my 30 years of experience in this industry, I have witnessed dramatic changes over the past decade. The most significant change is that almost every hardware, leasing and niche IT company wants to now identify themselves as a TPM provider with a single threaded value proposition to save 40% - 80%. In my opinion, leading with cost savings demeans TPM providers that invest heavily into delivering consistent service quality across multi-OEM, multi-platform environments. Efficiencies and value are brought to the market by performing maintenance services to these standards, which requires a world class technical infrastructure, engineering talent, systems and processes. Present and future clients of TPM services need to ask impactful questions that will help decipher which providers are true technical engineering companies capable of delivering Mission Critical Support Services across their entire IT [...]