Learn about the latest IT trends and news from the Top Gun engineering team. Top Gun team has an extensive knowledge base of Dell EMC, HPE, IBM, Lenovo, Oracle, and Cisco maintenance solutions cover the complex, legacy servers as well as industry standard (x86).

Technical Bulletin: Apache Software Log4j – Security Vulnerability CVE-2021-44228

By |December 15th, 2021|Categories: Technical Bulletin|

Release Date: December 14, 2021 NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice. Top Gun Technology (TGT) Impact Analysis of Internal Systems and Service Platforms TGT has conducted a vulnerability review and has not identified any impacts to TGT internal systems or service platforms. On December 10th the National Vulnerability Database released alert CVE-2021-44228 relating to Apache Log4j2 vulnerability.  Log4j is a commonly used logging library made by the Apache Software Foundation. Information can be found at TGT recommends that clients review their products and check for vulnerable versions of Apache Log4j in their environments and applications and apply fixes as recommended by the OEM. OEM Products 12/14/2021: The following matrix can provide further information on the impact to specific OEM Products. NIST NetApp IBM HPE Cisco Brocade Hitachi Dell/EMC Oracle ­ Top Gun Technology, Inc shall not be liable for technical or editorial errors or omissions contained herein. The [...]

Welcome Joel Shehadi, Executive Vice President of Strategic Accounts

By |August 17th, 2021|Categories: Uncategorized|

Top Gun Technology is pleased to announce Joel Shehadi as Executive Vice President of Strategic Accounts. With over 20 years of IT sales leadership experience, Joel has a proven track record of delivering transformational growth, enhancing client capabilities, and managing highly successful sales teams that provide third-party maintenance, hardware, and services. In this role, Joel is responsible for delivering results-oriented growth with deep client insight and growing TPM 2.0™ globally to create game-changing outcomes for Top Gun and its clients. "Joel's executive background and proven track record of creating tremendous value within large enterprise customers will prove invaluable to Top Gun's future success," said Joel Owens, Chief Executive Officer, Top Gun Technology. Joel brings a unique, pioneering approach to each client relationship. His strong business acumen and keen sense of leveraging strategic insights allow him to partner proactively with clients and offer ingenious solutions. "I have been in this industry for many years and have seen many evolutions through that time. I believe the future client partnership is an inclusive and participative hybrid process that builds upon strengths [...]

Welcome Johnny Walker, Chief Solutions Officer

By |April 19th, 2021|Categories: Uncategorized|

Top Gun Technology is pleased to announce the appointment of Johnny Walker as Chief Solutions Officer. As a twenty-five year veteran in the IT industry holding roles in executive management, service operations, solution design, architecture, sales, and private equity, directly for third-party maintenance firms and the original equipment manufacturers (OEM), Johnny will be laser-focused on partnering with our clients, partner community and mission-critical engineering teams to ensure the global success and growth of the Top Gun TPM 2.0™ operating model. "Johnny is an innovation-driven technology executive that continuously strives to disrupt existing solution models to create long-term client value. He will work alongside our engineering, product development, operations, sales, channel, and marketing leaders to enhance and scale Top Gun's TPM 2.0™ service offerings to reach all global markets. Johnny will lead our solutions team in generating innovative service offerings that set new industry standards to solve our clients' toughest challenges," said Joel Owens, Chief Executive Officer, Top Gun Technology. "Client's demand mission-critical engineering partnerships and adaptable solution models to deliver increased levels of value to their internal stakeholders. [...]

Welcome Dianne Birtch, Chief Revenue Officer

By |April 12th, 2021|Categories: Uncategorized|

Top Gun Technology is pleased to announce the appointment of Dianne Birtch as Chief Revenue Officer. Dianne brings over 20 years of IT sales leadership experience directly for the Original Equipment Manufacturers (OEM) as well as managing highly successful sales teams providing third-party maintenance, hardware, and services. In her role, Dianne oversees the sales, marketing, and partner channel teams, ensuring a cohesive delivery of the Top Gun TPM 2.0™ support model to the global marketplace. "Top Gun continues to pull exceptional industry talent as we expand our strong leadership team to support our client's long-term success. I am honored to announce Dianne Birtch as our new Chief Revenue Officer. Dianne has a proven sales leadership track record, consistently overachieving business growth objectives while building and mentoring highly successful teams," said Joel Owens, Chief Executive Officer, Top Gun Technology. "Top Gun represents what I was looking for as I move into the next chapter of my career, a commitment to delivering trusted solutions supporting our clients' mission-critical environments. With a shared client continuous engagement practice, Top Gun will meet [...]

Welcome Craig Wilson, Vice President of Engineering

By |March 29th, 2021|Categories: Uncategorized|

Top Gun Technology, a global leader in third-party maintenance, announced today that Craig Wilson has joined the company as Vice President of Engineering. In his role, Craig will oversee all Global Technical Support Solutions for the company, including the L3 Senior Technical Support teams, Field Engineering teams, and New Product & Remote Tools Development. "As we continue to gain Third-Party market share by delivering repeatable, unmatched service quality to our clients, we also continue to add the industry's top experts to our team," said Joel Owens, CEO of Top Gun Technology. Craig brings more than 35 years of senior technical experience within the Third-Party Maintenance industry to the Top Gun leadership team. Craig specializes in leading teams that develop and deliver Mission Critical Support Services for multi-OEM, multi-platform enterprise systems that are innovative, cost-effective, built with integrity, and designed for longevity. Craig will be focusing on delivering global solutions that support next-generation technology capabilities to create long-term client value. "As a market leader, Top Gun Technology has demonstrated its ability to expand globally without sacrificing its focus on [...]

Top Gun Technology COVID-19 Update

By |March 23rd, 2020|Categories: Uncategorized|

On behalf of our entire team at Top Gun Technology (TGT), I am writing to share with you our plan of operation during the COVID-19 pandemic. Our priorities are clear – client/employee health and safety, and business continuity. We are listening to the recommendations from the U.S. Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO) and our State Government as we strive to help protect our customers and our team members. TGT Advanced and Field Engineering teams continue to operate 24/7.  At this moment, we have not seen any impact in meeting our Service Level Agreements (SLA) and delivering Mission Critical Support ServicesTM to our clients. We will continue to coordinate closely with our partners, suppliers and freight companies to ensure we support our client’s requirements. TGT has implemented the following policies to mitigate the spread of COVID-19: Team members are working from home wherever and whenever possible until further notice. International travel has been suspended and domestic travel is only approved to support our business continuity plan. During these unprecedented times, we will keep you [...]