IBM Z MAINTENANCE

Top Gun Technology’s hardware support of the zSeries product line includes call home, microcode updates, and all hardware break/fix from a labor and parts perspective. Businesses small and large turn to Top Gun to keep their IBM Z infrastructure running at peak performance.

Dell EMC

IBM Z SUPPORTED

In the IBM world, engineers possessing the skills capable of the highest expertise are recognized as “top guns.” Top Gun is internationally recognized as a top performer for IBM Z maintenance and support for enterprise-critical hardware within the data center.  Top Gun maintenance support for IBM Z helps you avoid problems before they happen. Our highly skilled IBM Z engineers act as an extension of your IT staff, problems are resolved quickly, improving your system availability, and productivity.

Our TPM 2.0 support model is designed to provide you with more efficient and robust support to help expedite your resolution time and maintain higher systems availability. Top Gun offers unmatched levels of expertise supporting IBM Z in the market, and extensive support experience up to the z14-ZR1.

z14-ZR1z14z13sz13
zEC12zBC12z196z114
z10-ECz10-BCz9-ECz9-BC
z990z890z900z800

zSERIES MCLs

Top Gun works directly with IBM’s Technical Support Management Office in Poughkeepsie, NY for zSeries MCL SUL releases. This allows us to receive important alerts on MCL updates as they are announced by IBM. Top Gun will then order the MCLs and Hyper MCLs from the TSMO through their approved ordering process. Top Gun will test those updates in our lab environment and create a revision delta document that details the differences between releases. We review that documentation with the client and in collaboration determine which updates are applicable to the environment before ordering and scheduling the update for the machines. Once scheduled, our field engineer will come onsite with the new code and apply it to the client’s HMCs and CPCs.

CALL HOME

Top Gun has developed a proprietary call home tool. As part of the onboarding process, we will set up the existing HMCs to send alerts to Top Gun. Details provided by the alerts include:

  • Client Name and Location
  • Machine type, model number, and serial number
  • Error information with FRU level details
  • Part Number, part location, FRU probability

Additional IBM Resources

WHY CHOOSE TOP GUN FOR IBM Z MAINTENANCE

ServiceNow™

ServiceNow™

The backbone of our ticketing, incident and asset management field service capabilities.

L3 Engineers

Experts

Top Gun IBM L3 technical maineframe support engineers are the best in the industry.

Service Network

Service Network

Our engineer-staffed service network is located throughout North America, providing 24/7 support.

ACCOMMODATING. CUSTOMIZED. TOP LEVEL SUPPORT

Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits—including enabling employees, improving service levels, and delivering game‑changing economics.

24 x 7 x 2

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 2HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

Learn More

24 x 7 x 4

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 4HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

Learn More

24 x 7 x NBD

  • 24/7 Help Desk

  • 24/7 Monitoring

  • NBD Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

Learn More

CUSTOM

  • Custom Help Desk

  • Custom Monitoring

  • Custom Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

Learn More

IBM Z FAQ

The TGT Mission Critical Platform will implement service efficiencies which drive down expense year over year within your environment, yielding significant economic gain while retaining continuity and consistency across your facilities.

As a standard part of our hardware maintenance support, we include remedial software support. Our software support model is best described as Software Break/Fix. The support requires the client has a licensed product and it is functional. Excluded from support are administrative activities like setup or configuration of the software product for the client.

“OEM support spending can be reduced by leveraging a blend of OEM and TPM maintenance together in a hybrid solution,” says Tenneson. “TPM contracts will offer customers an average of 60% savings off OEM support list prices.” Gartner August 2017

Third-Party Maintenance (TPM) helps extend the life of your assets instead of replacing your hardware post warranty. When the OEM no longer supports its storage, server, or network hardware, TPM companies help clients avoid unnecessary technology refreshes to yield significant economic gain while retaining continuity and consistency across facilities.

At Top Gun, our Mission Critical Support Platform delivers three key business benefits: (1) Improved performance (2) Increased value (3) a better personal and digital experience. Driving down costs and improving performance is not mutually exclusive. Our services drive system availability. Especially in big data environments, where storage and computing availability serve as the backbone of the business.

THE TOP GUN DIFFERENCE.

Powered by ServiceNow, Top Gun Technology provides TPM 2.0™ maintenance services that are uniquely designed to deliver the highest quality of infrastructure support for mission critical operations.

Meet Top Gun
Mission Critical - The Top Gun Difference

Let’s Talk Mission Critical Support

As a Top Gun client, you’ll notice a superior level of commitment and personalized support – day or night – from the most experienced technical engineering team in the industry. Proven. Trusted. Reliable