IBM SERVER MAINTENANCE

By focusing on creating a more efficient IT environment, Top Gun IBM server maintenance offer comprehensive data center solutions that are designed to lower operating costs without sacrificing the performance you expect from your IBM hardware. Businesses small and large turn to Top Gun to keep their IBM server infrastructure running at peak performance.

Dell EMC

IBM SERVERS SUPPORTED

The Top Gun team sets sky-high requirements and expectations for server support: 4-hour delivery of vital spare parts, 24/7 availability, and comprehensive break/fix support. In the tech world, engineers possessing the skills capable of the highest expertise are recognized as “top guns.” Top Gun is internationally recognized as a top performer for IBM server maintenance and support for enterprise-critical IBM servers within the data center. Since 2007, Top Gun has pushed this concept to new heights to provide the highest caliber of infrastructure and maintenance support for mission-critical operations everywhere.

IBM pSeries

  • IBM p595 (9119)
  • IBM p570 (9117)
  • IBM p560 (8234)
  • IBM p550 (8204)
  • IBM p520 (8203)

IBM iSeries AS/400

  • AS/400 150 / 220
  • AS/400 170 / 270
  • IBM i595
  • IBM i575
  • IBM i570
  • IBM i560
  • IBM i550
  • IBM i520

IBM BladeCenter

  • BladeCenter E
  • BladeCenter H
  • BladeCenter S

xSeries

  • All Platforms

Power System Models Supported

IBM Power9

  • Power S914
  • Power S922
  • Power S924
  • Power H922
  • Power H924
  • Power L922
  • Power E950
  • Power E980
  • Power AC922

IBM Power8

  • Power S812
  • Power S814
  • Power S822
  • Power S824
  • Power S812L
  • Power S822L
  • Power S824L
  • Power E850C
  • Power E870C
  • Power E880C

IBM Power7

  • Power 710
  • Power 720
  • Power 730
  • Power 740
  • Power 750
  • Power 760
  • Power 770
  • Power 780
  • Power 795

Around the clock, global technical support and maintenance service for all your IBM servers.

Total network downtime can have a devastating impact on a business. Repair costs along with lost data, sales revenue, staff productivity, consumer confidence and shareholder trust all add up.

IBM servers continue to support the needs of essential businesses and large corporations with business-critical technology that accelerates business innovation. Top Gun’s IBM hardware server maintenance agreements provide extensive break/fix support and call-home monitoring.

Reduce downtime with more rapid, standardized hardware support level agreements (SLA)

When enterprises need 4-hour service delivery, 24/7 availability, and extended break/fix support that isn’t available anywhere else, they turn to Top Gun for a future-thinking support provider prepared to meet today’s opportunities and tomorrow’s innovations. Skip the call queues, triage escalation flow and be connected directly to a L3 engineer through our dedicated IBM hardware support number provided exclusively for clients.

Learn more about the future of third-party maintenance and what the industry’s most advanced engineering company can do for your IBM server deployments by setting up a free consultation today.

Supporting an optimized IT infrastructure and saving IT staff time

TPM 2.0 provides optimized delivery and support to fulfill our response-level guarantees. All IBM support cases emphasize enhanced call ownership and priority call handling as well as prioritized problem diagnosis. Our professional and knowledgeable service team is available to solve your technical issues with direct phone number support access, resulting in optimized IT staff utilization.

Deconstructed view of an IBM Power9 System on a clear white background

WHY CHOOSE TOP GUN FOR IBM Server MAINTENANCE

ServiceNow™

ServiceNow™

The backbone of our ticketing, incident and asset management field service capabilities.

L3 Engineers

Experts

Top Gun L3 IBM Server technical support engineers are the best in the industry.

Service Network

Service Network

Our engineer-staffed service network is located throughout the World, providing 24/7 support.

ACCOMMODATING. CUSTOMIZED. TOP LEVEL SUPPORT

Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits—including enabling employees, improving service levels, and delivering game‑changing economics.

24 x 7 x 2

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 2HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

24 x 7 x 4

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 4HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

24 x 7 x NBD

  • 24/7 Help Desk

  • 24/7 Monitoring

  • NBD Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

CUSTOM

  • Custom Help Desk

  • Custom Monitoring

  • Custom Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

IBM SERVER MAINTENANCE FAQ

Top Gun IBM hardware maintenance services provide 24×7 remote assistance and monitoring with the ability to quickly engage on-call L3 engineers for onsite support. This service can allow you to collaborate with hardware and software specialists from around the globe when identifying and resolving complex problems.

If your business relies on critical IT infrastructure, odds are you don’t have the time to troubleshoot every problem. Top Gun IBM hardware maintenance services offer around-the-clock access and unlimited assistance with L3 engineers. We’ll help you find solutions you can actually use.

Our IBM hardware maintenance services can help you improve operating efficiency and security, reduce downtime, and lower costs. Simply submit a consultation request to our team of skilled experts for quick, expert assistance.

The TGT Mission Critical Platform will implement service efficiencies which drive down expense year over year within your environment, yielding significant economic gain while retaining continuity and consistency across your facilities.

As a standard part of our hardware maintenance support, we include remedial software support. Our software support model is best described as Software Break/Fix. The support requires the client has a licensed product and it is functional. Excluded from support are administrative activities like setup or configuration of the software product for the client.

“OEM support spending can be reduced by leveraging a blend of OEM and TPM maintenance together in a hybrid solution,” says Tenneson. “TPM contracts will offer customers an average of 60% savings off OEM support list prices.” Gartner August 2017

Third-Party Maintenance (TPM) helps extend the life of your assets instead of replacing your hardware post warranty. When the OEM no longer supports its storage, server, or network hardware, TPM companies help clients avoid unnecessary technology refreshes to yield significant economic gain while retaining continuity and consistency across facilities.

At Top Gun, our Mission Critical Support Platform delivers three key business benefits: (1) Improved performance (2) Increased value (3) a better personal and digital experience. Driving down costs and improving performance is not mutually exclusive. Our services drive system availability. Especially in big data environments, where storage and computing availability serve as the backbone of the business.

THE TOP GUN DIFFERENCE.

Powered by ServiceNow, Top Gun Technology provides TPM 2.0™ maintenance services that are uniquely designed to deliver the highest quality of infrastructure support for mission critical operations.

Mission Critical - The Top Gun Difference

Let’s Talk Mission Critical Support

As a Top Gun client, you’ll notice a superior level of commitment and personalized support – day or night – from the most experienced technical engineering team in the industry. Proven. Trusted. Reliable