IBM SERVER MAINTENANCE

By focusing on creating a more efficient IT environment, Top Gun IBM Server Maintenance solutions offer comprehensive data center solutions that are designed to lower operating costs without sacrificing the performance you expect from your IBM hardware. Businesses small and large turn to Top Gun to keep their IBM infrastructure running at peak performance.

Dell EMC

IBM SERVERS SUPPORTED

The Top Gun team sets sky-high requirements and expectations for server support: 4-hour delivery of vital spare parts, 24/7 availability, and comprehensive break/fix support. In the tech world, engineers possessing the skills capable of the highest expertise are recognized as “top guns.” Top Gun is internationally recognized as a top performer for IBM server maintenance and support for enterprise-critical IBM servers within the data center. Since 2007, Top Gun has pushed this concept to new heights to provide the highest caliber of infrastructure and maintenance support for mission-critical operations everywhere.

Power Systems

  • POWER4
  • POWER5
  • POWER6
  • POWER7
  • POWER8
  • POWER9

iSeries

  • All Platforms

xSeries

  • All Platforms

Additional IBM Resources

WHY CHOOSE TOP GUN FOR IBM SERVER MAINTENANCE

ServiceNow™

ServiceNow™

The backbone of our ticketing, incident and asset management field service capabilities.

L3 Engineers

Experts

Top Gun IBM L3 technical server support engineers are the best in the industry.

Service Network

Service Network

Our engineer-staffed service network is located throughout North America, providing 24/7 support.

ACCOMMODATING. CUSTOMIZED. TOP LEVEL SUPPORT

Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits—including enabling employees, improving service levels, and delivering game‑changing economics.

24 x 7 x 2

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 2HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

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24 x 7 x 4

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 4HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

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24 x 7 x NBD

  • 24/7 Help Desk

  • 24/7 Monitoring

  • NBD Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

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CUSTOM

  • Custom Help Desk

  • Custom Monitoring

  • Custom Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

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IBM Z FAQ

The TGT Mission Critical Platform will implement service efficiencies which drive down expense year over year within your environment, yielding significant economic gain while retaining continuity and consistency across your facilities.

As a standard part of our hardware maintenance support, we include remedial software support. Our software support model is best described as Software Break/Fix. The support requires the client has a licensed product and it is functional. Excluded from support are administrative activities like setup or configuration of the software product for the client.

“OEM support spending can be reduced by leveraging a blend of OEM and TPM maintenance together in a hybrid solution,” says Tenneson. “TPM contracts will offer customers an average of 60% savings off OEM support list prices.” Gartner August 2017

Third-Party Maintenance (TPM) helps extend the life of your assets instead of replacing your hardware post warranty. When the OEM no longer supports its storage, server, or network hardware, TPM companies help clients avoid unnecessary technology refreshes to yield significant economic gain while retaining continuity and consistency across facilities.

At Top Gun, our Mission Critical Support Platform delivers three key business benefits: (1) Improved performance (2) Increased value (3) a better personal and digital experience. Driving down costs and improving performance is not mutually exclusive. Our services drive system availability. Especially in big data environments, where storage and computing availability serve as the backbone of the business.

THE TOP GUN DIFFERENCE.

Powered by ServiceNow, Top Gun Technology provides TPM 2.0™ maintenance services that are uniquely designed to deliver the highest quality of infrastructure support for mission critical operations.

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Mission Critical - The Top Gun Difference

Let’s Talk Mission Critical Support

As a Top Gun client, you’ll notice a superior level of commitment and personalized support – day or night – from the most experienced technical engineering team in the industry. Proven. Trusted. Reliable