IBM Server2024-01-30T18:38:45-06:00

IBM Server Maintenance Services

Top Gun is a trusted partner for businesses seeking reliable IBM server maintenance, providing expert solutions that keep their infrastructure running at optimal levels. Our commitment to excellence has earned us a reputation as a leading provider of data center solutions.

Setting sky-high requirements and expectations

We are dedicated to providing our clients with the highest caliber of infrastructure and maintenance support for their mission critical operations.

Our team of expert engineers possesses the skills and expertise necessary to be recognized as “Top Guns” in the tech world. We specialize in IBM server maintenance and support for enterprise-critical servers within data centers, and have been internationally recognized for our exceptional performance in this area.

Since 2007, we have been pushing the limits of what is possible in IBM server maintenance and support. Our services include 4-hour delivery of vital spare parts, 24/7 availability, and comprehensive break/fix support. We understand that our clients’ operations cannot afford any downtime, and we are committed to providing the fastest and most effective support possible.

We believe that our success is built on the success of our clients. That’s why we are dedicated to providing the highest level of service and expertise in IBM server maintenance and support. Let us help you reach new heights in your infrastructure and maintenance support, and ensure the success of your mission critical operations.

IBM Server Models Supported

IBM Power9

  • Power S914
  • Power S922
  • Power S924
  • Power H922
  • Power H924
  • Power L922
  • Power E950
  • Power E980
  • Power AC922

IBM Power8

  • Power S812
  • Power S814
  • Power S822
  • Power S824
  • Power S812L
  • Power S822L
  • Power S824L
  • Power E850C
  • Power E870C
  • Power E880C

IBM Power7

  • Power 710
  • Power 720
  • Power 730
  • Power 740
  • Power 750
  • Power 760
  • Power 770
  • Power 780
  • Power 795

IBM pSeries

  • IBM p595 (9119)
  • IBM p570 (9117)
  • IBM p560 (8234)
  • IBM p550 (8204)
  • IBM p520 (8203)

IBM iSeries AS/400

  • AS/400 150 / 220
  • AS/400 170 / 270
  • IBM i595
  • IBM i575
  • IBM i570
  • IBM i560
  • IBM i550
  • IBM i520

IBM BladeCenter

  • BladeCenter E
  • BladeCenter H
  • BladeCenter S

xSeries

  • All Platforms
Deconstructed view of an IBM Power9 System on a clear white background

Around the clock, global technical support and maintenance service for all your IBM servers

Total network downtime can have a devastating impact on a business. Repair costs along with lost data, sales revenue, staff productivity, consumer confidence and shareholder trust all add up.

IBM servers continue to support the needs of essential businesses and large corporations with business-critical technology that accelerates business innovation. Top Gun’s IBM hardware server maintenance agreements provide extensive break/fix support and call-home monitoring.

Reduce downtime with more rapid, standardized hardware support level agreements (SLA)

When enterprises need 4-hour service delivery, 24/7 availability, and extended break/fix support that isn’t available anywhere else, they turn to Top Gun for a future-thinking support provider prepared to meet today’s opportunities and tomorrow’s innovations. Skip the call queues, triage escalation flow and be connected directly to a L3 engineer through our dedicated IBM hardware support number provided exclusively for clients.

Learn more about the future of third-party maintenance and what the industry’s most advanced engineering company can do for your IBM server deployments by setting up a free consultation today.

Supporting an optimized IT infrastructure and saving IT staff time

OverWatch provides optimized delivery and support to fulfill our response-level guarantees. All IBM support cases emphasize enhanced call ownership and priority call handling as well as prioritized problem diagnosis. Our professional and knowledgeable service team is available to solve your technical issues with direct phone number support access, resulting in optimized IT staff utilization.

Why Choose Top Gun for IBM Server Maintenance

Accommodating. Customized. 
Top Level Support

Accommodating. Customized. 
Top Level Support

Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits — including enabling employees, improving service levels, and delivering game-changing economics.

Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits — including enabling employees, improving service levels, and delivering game-changing economics.

24x7x2

24/7 Help Desk
24/7 Monitoring
2HR Onsite Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration

24x7x4

24/7 Help Desk
24/7 Monitoring
4HR Onsite Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration

24x7xNBD

24/7 Help Desk
24/7 Monitoring
NBD Onsite Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration

Custom

Custom Help Desk
Custom Monitoring
Custom Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration

IBM Server FAQ

IBM hardware maintenance agreement2023-12-22T06:02:26-06:00

Top Gun IBM hardware maintenance services provide 24×7 remote assistance and monitoring with the ability to quickly engage on-call L3 engineers for onsite support. This service can allow you to collaborate with hardware and software specialists from around the globe when identifying and resolving complex problems.

If your business relies on critical IT infrastructure, odds are you don’t have the time to troubleshoot every problem. Top Gun IBM hardware maintenance services offer around-the-clock access and unlimited assistance with L3 engineers. We’ll help you find solutions you can actually use.

Our IBM hardware maintenance services can help you improve operating efficiency and security, reduce downtime, and lower costs. Simply submit a consultation request to our team of skilled experts for quick, expert assistance.

What are the benefits of going with a third party maintenance provider?2023-12-18T21:09:47-06:00

At Top Gun, our Mission Critical Support Platform delivers three key business benefits: (1) improved performance, (2) increased value, and (3) a better personal and digital experience. Driving down costs and improving performance are not mutually exclusive objectives. Our services enhance system availability, particularly in big data environments where storage and computing availability serve as the backbone of the business.

What is a third party maintenance provider?2023-12-18T21:08:20-06:00

Third Party Maintenance (TPM) helps extend the life of your assets instead of replacing your hardware post warranty. When the OEM no longer supports its storage, server, or network hardware, TPM companies help clients avoid unnecessary technology refreshes to yield significant economic gain while retaining continuity and consistency across facilities.

How much does third party maintenance cost?2023-12-21T06:36:58-06:00

“OEM support spending can be reduced by leveraging a blend of OEM and TPM maintenance together in a hybrid solution,” says Tenneson. “TPM contracts will offer customers an average of 60% savings off OEM support list prices.” Gartner August 2017

Can third party maintenance provide software support?2023-12-18T21:14:42-06:00

As a standard part of our hardware maintenance support, we include remedial software support. Our software support model is best described as Software Break/Fix. The support requires the client has a licensed product and it is functional. Excluded from support are administrative activities like setup or configuration of the software product for the client.

Why choose Top Gun third party maintenance over OEM maintenance?2023-12-18T21:10:20-06:00

The Mission Critical Platform will implement service efficiencies which drive down expense year over year within your environment, yielding significant economic gain while retaining continuity and consistency across your facilities.

Let’s talk mission critical support.

As a Top Gun client, you’ll notice a superior level of commitment and personalized support – day or night – from the most experienced technical engineering team in the industry.

Proven. Trusted. Reliable.

Get to know Top Gun.

Top Gun provides Mission Critical Support Services to enterprise companies by leveraging our OverWatch℠ fabric that digitally connects technology, service operations, engineering, and global logistics.