IBM SERVER MAINTENANCE
By focusing on creating a more efficient IT environment, Top Gun IBM server maintenance offer comprehensive data center solutions that are designed to lower operating costs without sacrificing the performance you expect from your IBM hardware. Businesses small and large turn to Top Gun to keep their IBM server infrastructure running at peak performance.
IBM SERVERS SUPPORTED
The Top Gun team sets sky-high requirements and expectations for server support: 4-hour delivery of vital spare parts, 24/7 availability, and comprehensive break/fix support. In the tech world, engineers possessing the skills capable of the highest expertise are recognized as “top guns.” Top Gun is internationally recognized as a top performer for IBM server maintenance and support for enterprise-critical IBM servers within the data center. Since 2007, Top Gun has pushed this concept to new heights to provide the highest caliber of infrastructure and maintenance support for mission-critical operations everywhere.
Power Systems
- POWER4
- POWER5
- POWER6
- POWER7
- POWER8
- POWER9
iSeries
- All Platforms
xSeries
- All Platforms
Power System Models Supported
IBM POWER9
- Power S914
- Power S922
- Power S924
- Power H922
- Power H924
- Power L922
- Power E950
- Power E980
- Power AC922
IBM POWER8
- Power S812
- Power S814
- Power S822
- Power S824
- Power S812L
- Power S822L
- Power S824L
- Power E850C
- Power E870C
- Power E880C
IBM POWER7
- Power 710
- Power 720
- Power 730
- Power 740
- Power 750
- Power 760
- Power 770
- Power 780
- Power 795
Additional IBM Resources
IBM Server Maintenance
IBM Power Systems server maintenance solutions provide extensive break/fix support and call-home monitoring. IBM propriety firmware and software updates are excluded from support.
Common hardware break/fix solutions:
- Hot Plug Fans
- SSD Failures
- Power Supply
- Time-of-Day Battery
- TPM Card
- NVMe M.2
Professional Services Available
- Rack and Stack
- Data Migrations
- Equipment upgrades or replacement
- Configuration changes
- Backup Software and Integration
- Performance Analysis
- System Command Administration
- Switch Zoning configuration
- NAS configurations
- Storage Architecture Services
WHY CHOOSE TOP GUN FOR IBM Server MAINTENANCE
ServiceNow™
The backbone of our ticketing, incident and asset management field service capabilities.
Experts
Top Gun L3 IBM Server technical support engineers are the best in the industry.
Service Network
Our engineer-staffed service network is located throughout the World, providing 24/7 support.
ACCOMMODATING. CUSTOMIZED. TOP LEVEL SUPPORT
Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits—including enabling employees, improving service levels, and delivering game‑changing economics.
24 x 7 x 2
24/7 Help Desk
24/7 Monitoring
2HR Onsite Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration
24 x 7 x 4
24/7 Help Desk
24/7 Monitoring
4HR Onsite Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration
24 x 7 x NBD
24/7 Help Desk
24/7 Monitoring
NBD Onsite Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration
CUSTOM
Custom Help Desk
Custom Monitoring
Custom Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration
IBM SERVER MAINTENANCE FAQ
The TGT Mission Critical Platform will implement service efficiencies which drive down expense year over year within your environment, yielding significant economic gain while retaining continuity and consistency across your facilities.
As a standard part of our hardware maintenance support, we include remedial software support. Our software support model is best described as Software Break/Fix. The support requires the client has a licensed product and it is functional. Excluded from support are administrative activities like setup or configuration of the software product for the client.
“OEM support spending can be reduced by leveraging a blend of OEM and TPM maintenance together in a hybrid solution,” says Tenneson. “TPM contracts will offer customers an average of 60% savings off OEM support list prices.” Gartner August 2017
Third-Party Maintenance (TPM) helps extend the life of your assets instead of replacing your hardware post warranty. When the OEM no longer supports its storage, server, or network hardware, TPM companies help clients avoid unnecessary technology refreshes to yield significant economic gain while retaining continuity and consistency across facilities.
At Top Gun, our Mission Critical Support Platform delivers three key business benefits: (1) Improved performance (2) Increased value (3) a better personal and digital experience. Driving down costs and improving performance is not mutually exclusive. Our services drive system availability. Especially in big data environments, where storage and computing availability serve as the backbone of the business.
THE TOP GUN DIFFERENCE.
Powered by ServiceNow, Top Gun Technology provides TPM 2.0™ maintenance services that are uniquely designed to deliver the highest quality of infrastructure support for mission critical operations.
Let’s Talk Mission Critical Support
As a Top Gun client, you’ll notice a superior level of commitment and personalized support – day or night – from the most experienced technical engineering team in the industry. Proven. Trusted. Reliable