Top Gun IBM hardware maintenance services provide 24×7 remote assistance and monitoring with the ability to quickly engage on-call L3 engineers for onsite support. This service can allow you to collaborate with hardware and software specialists from around the globe when identifying and resolving complex problems.

If your business relies on critical IT infrastructure, odds are you don’t have the time to troubleshoot every problem. Top Gun IBM hardware maintenance services offer around-the-clock access and unlimited assistance with L3 engineers. We’ll help you find solutions you can actually use.

Our IBM hardware maintenance services can help you improve operating efficiency and security, reduce downtime, and lower costs. Simply submit a consultation request to our team of skilled experts for quick, expert assistance.

The TGT Mission Critical Platform will implement service efficiencies which drive down expense year over year within your environment, yielding significant economic gain while retaining continuity and consistency across your facilities.

As a standard part of our hardware maintenance support, we include remedial software support. Our software support model is best described as Software Break/Fix. The support requires the client has a licensed product and it is functional. Excluded from support are administrative activities like setup or configuration of the software product for the client.

“OEM support spending can be reduced by leveraging a blend of OEM and TPM maintenance together in a hybrid solution,” says Tenneson. “TPM contracts will offer customers an average of 60% savings off OEM support list prices.” Gartner August 2017

Third-Party Maintenance (TPM) helps extend the life of your assets instead of replacing your hardware post warranty. When the OEM no longer supports its storage, server, or network hardware, TPM companies help clients avoid unnecessary technology refreshes to yield significant economic gain while retaining continuity and consistency across facilities.

At Top Gun, our Mission Critical Support Platform delivers three key business benefits: (1) Improved performance (2) Increased value (3) a better personal and digital experience. Driving down costs and improving performance is not mutually exclusive. Our services drive system availability. Especially in big data environments, where storage and computing availability serve as the backbone of the business.