IBM STORAGE MAINTENANCE

Top Gun Technology provides extended IBM Storage Maintenance storage support for small, midsize, and enterprise-wide infrastructures. Top Gun is your proven, trusted, and reliable alternative to IBM maintenance. Turn to Top Gun support to receive the flexibility and agility that OEM’s cannot offer on your equipment post-warranty.

Dell EMC

IBM STORAGE SUPPORTED

In the tech storage world, engineers possessing the highest attainable expertise are similarly known as “top guns.” They’re the elite force that technology superpowers send in to get critical servers or networks back online quickly. Since 2007, a select group of IBM expats decided to push this concept to new heights when they formed Top Gun to provide the highest caliber of infrastructure and maintenance support for mission-critical operations everywhere. Top Gun is globally recognized as a top performer for IBM storage maintenance and support for business-critical IBM storage within the data center. The Top Gun team set sky-high standards and performance expectations for storage support: 4-hour delivery of critical spare parts and service — and going global at the speed of sound.

DS3xxx Series

  • All Platforms

DS4xxx Series

  • All Platforms

DS5xxx Series

  • All Platforms

DS8000 Series

  • All Platforms

XIV

  • Gen 2
  • Gen 3

Storwize

  • V3700
  • V5000
  • V7000

FAS Filers

  • All Platforms

V-Series Filers

  • All Platforms

Tape Storage

  • All Platforms

Tape Controller

  • All Platforms

Tape Libraries

  • Tape Libraries 31xx
  • Tape Libraries 32xx
  • Tape Libraries 33xx

LTO Tape Drives

  • All Platforms

VTS

  • All Platforms
  • 3957, 3956

FlashSystems

  • 710, 720
  • 810, 820, 840
  • 900

Tape Library

  • TS3500 Tape Library
  • TS3584 Tape Library
  • TS3494 Tape Library
  • TS3588 Tape Drives
  • TS3590 Tape Drives
  • TS3592 Tape Drives
  • Also all 3581, 3582, 3583, 3573, 3953

Additional IBM Resources

WHY CHOOSE TOP GUN FOR IBM Storage MAINTENANCE

ServiceNow™

ServiceNow™

The backbone of our ticketing, incident and asset management field service capabilities.

L3 Engineers

Experts

Top Gun L3 IBM Storage technical support engineers are the best in the industry.

Service Network

Service Network

Our engineer-staffed service network is located throughout the World, providing 24/7 support.

ACCOMMODATING. CUSTOMIZED. TOP LEVEL SUPPORT

Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits—including enabling employees, improving service levels, and delivering game‑changing economics.

24 x 7 x 2

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 2HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

Learn More

24 x 7 x 4

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 4HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

Learn More

24 x 7 x NBD

  • 24/7 Help Desk

  • 24/7 Monitoring

  • NBD Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

Learn More

CUSTOM

  • Custom Help Desk

  • Custom Monitoring

  • Custom Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

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IBM STORAGE FAQ

The TGT Mission Critical Platform will implement service efficiencies which drive down expense year over year within your environment, yielding significant economic gain while retaining continuity and consistency across your facilities.

As a standard part of our hardware maintenance support, we include remedial software support. Our software support model is best described as Software Break/Fix. The support requires the client has a licensed product and it is functional. Excluded from support are administrative activities like setup or configuration of the software product for the client.

“OEM support spending can be reduced by leveraging a blend of OEM and TPM maintenance together in a hybrid solution,” says Tenneson. “TPM contracts will offer customers an average of 60% savings off OEM support list prices.” Gartner August 2017

Third-Party Maintenance (TPM) helps extend the life of your assets instead of replacing your hardware post warranty. When the OEM no longer supports its storage, server, or network hardware, TPM companies help clients avoid unnecessary technology refreshes to yield significant economic gain while retaining continuity and consistency across facilities.

At Top Gun, our Mission Critical Support Platform delivers three key business benefits: (1) Improved performance (2) Increased value (3) a better personal and digital experience. Driving down costs and improving performance is not mutually exclusive. Our services drive system availability. Especially in big data environments, where storage and computing availability serve as the backbone of the business.

THE TOP GUN DIFFERENCE.

Powered by ServiceNow, Top Gun Technology provides TPM 2.0™ maintenance services that are uniquely designed to deliver the highest quality of infrastructure support for mission critical operations.

Meet Top Gun
Mission Critical - The Top Gun Difference

Let’s Talk Mission Critical Support

As a Top Gun client, you’ll notice a superior level of commitment and personalized support – day or night – from the most experienced technical engineering team in the industry. Proven. Trusted. Reliable