IBM STORAGE MAINTENANCE
Extended IBM Storage Maintenance storage support is available for small, midsize, and enterprise-wide infrastructures. There is a proven, trusted, and reliable alternative to IBM maintenance. You can turn to Top Gun for alternative support and receive the flexibility and agility that OEM’s cannot offer on equipment post-warranty.
Complete, Resilient, and Proactive IBM Storage Support
You expect nothing less than peak performance, robust protection, flexibility, and advanced functionality from your IBM storage infrastructure.
Rely on Top Gun Technology to give your organization the competitive edge and heightened efficiency essential for vital data center workloads.
We collaborate closely with our clients to tailor solutions centered on their IBM storage maintenance objectives. Our services offer extensive break/fix support and expert troubleshooting for a range of platforms including DSXXXX, XIV, Storwize, FlashSystems, VTS, and LTO Ultrium.
Looking for a maintenance provider with a global reach? Seek no further. With unbeatable economics and the specialized expertise essential for sustained business growth, let’s discuss how our Mission Critical Support™ can benefit you—backed by the industry’s most seasoned technical engineering team.
DS3xxx Series
- All Platforms
DS4xxx Series
- All Platforms
DS5xxx Series
- All Platforms
DS8000 Series
- All Platforms
XIV
- Gen 2
- Gen 3
Storwize
- V3700
- V5000
- V7000
Tape Storage
- All Platforms
Tape Controller
- All Platforms
Tape Libraries
- Tape Libraries 31xx
- Tape Libraries 32xx
- Tape Libraries 33xx
LTO Tape Drives
- All Platforms
VTS
- All Platforms
- 3957, 3956
FlashSystems
- 710, 720
- 810, 820, 840
- 900
Tape Library
- TS3500 Tape Library
- TS3584 Tape Library
- TS3494 Tape Library
- TS3588 Tape Drives
- TS3590 Tape Drives
- TS3592 Tape Drives
- Also all 3581, 3582, 3583, 3573, 3953
In the tech storage world, engineers possessing the highest attainable expertise are similarly known as “top guns.” They’re the elite force that technology superpowers send in to get critical servers or networks back online quickly.
Since 2007, a select group of IBM expats decided to push this concept to new heights when they formed Top Gun to provide the highest caliber of infrastructure and maintenance support for mission-critical operations everywhere. Top Gun is globally recognized as a top performer for IBM storage maintenance and support for business-critical IBM storage within the data center.
The Top Gun team set sky-high standards and performance expectations for storage support: 4-hour delivery of critical spare parts and service — and going global at the speed of sound.
Additional IBM Resources
WHY CHOOSE TOP GUN FOR IBM Storage MAINTENANCE
ServiceNow™
The backbone of our ticketing, incident and asset management field service capabilities.
Experts
Top Gun L3 IBM Storage technical support engineers are the best in the industry.
Service Network
Our engineer-staffed service network is located throughout the World, providing 24/7 support.
ACCOMMODATING. CUSTOMIZED. TOP LEVEL SUPPORT
Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits—including enabling employees, improving service levels, and delivering game‑changing economics.
24 x 7 x 2
24/7 Help Desk
24/7 Monitoring
2HR Onsite Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration
24 x 7 x 4
24/7 Help Desk
24/7 Monitoring
4HR Onsite Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration
24 x 7 x NBD
24/7 Help Desk
24/7 Monitoring
NBD Onsite Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration
CUSTOM
Custom Help Desk
Custom Monitoring
Custom Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration
IBM STORAGE FAQ
As a standard part of our hardware maintenance support, we include remedial software support. Our software support model is best described as Software Break/Fix. The support requires the client has a licensed product and it is functional. Excluded from support are administrative activities like setup or configuration of the software product for the client.
“OEM support spending can be reduced by leveraging a blend of OEM and TPM maintenance together in a hybrid solution,” says Tenneson. “TPM contracts will offer customers an average of 60% savings off OEM support list prices.” Gartner August 2017
Third-Party Maintenance (TPM) helps extend the life of your assets instead of replacing your hardware post warranty. When the OEM no longer supports its storage, server, or network hardware, TPM companies help clients avoid unnecessary technology refreshes to yield significant economic gain while retaining continuity and consistency across facilities.
At Top Gun, our Mission Critical Support Platform delivers three key business benefits: (1) Improved performance (2) Increased value (3) a better personal and digital experience. Driving down costs and improving performance is not mutually exclusive. Our services drive system availability. Especially in big data environments, where storage and computing availability serve as the backbone of the business.
THE TOP GUN DIFFERENCE.
Powered by ServiceNow, Top Gun Technology provides TPM 2.0™ maintenance services that are uniquely designed to deliver the highest quality of infrastructure support for mission critical operations.
Let’s Talk Mission Critical Support
As a Top Gun client, you’ll notice a superior level of commitment and personalized support – day or night – from the most experienced technical engineering team in the industry. Proven. Trusted. Reliable