IBM DS8000 SUPPORT

Leverage the full mission-critical experience of your IBM DS8000 environments by extending the useful life with Top Gun IBM DS8000 support and maintenance. Discover the impact of industry-leading availability, performance, and uncompromising client support with a one-call comprehensive break/fix support contract for your data center.

IBM DS8000 Maintenance

Top Gun Technology’s IBM DS800 storage maintenance solutions provide comprehensive break/fix support and call-home monitoring.

Samples of hardware break/fix solutions:

  • Drives
  • SSDs
  • Fan modules
  • FCIC Cards
  • Battery Backup Units (BBU)
  • Primary Power Supplies (PPSs)

IBM DS8000 Models Supported

IBM DS8100

  • Model 2107-921
  • Model 2107-922
  • Model 2107-931
  • Model 2421-931
  • Model 2422-931
  • Model 2424-931

IBM DS8300

  • Model 2107-932
  • Model 2421-932
  • Model 2422-932
  • Model 2423-932
  • Model 2424-932

IBM DS8700

  • Model 2421-941
  • Model 2421-94E
  • Model 2422-941
  • Model 2422-94E
  • Model 2423-941
  • Model 2424-941
  • Model 2424-94E

IBM DS8800

  • Model 2421-951
  • Model 2422-951
  • Model 2423-951
  • Model 2424-951
  • Model 2831-980
  • Model 2831-981
  • Model 2834-980
  • Model 2834-981

IBM DS8884

  • Model 2834-980
  • Model 2834-981

IBM DS8888

  • Model 2832-982
  • Model 2832-98F
Professional Services Available
  • Rack and Stack
  • Data Migrations
  • Equipment upgrades or replacement
  • Configuration changes
  • Backup Software and Integration
  • Performance Analysis
  • System Command Administration
  • Switch Zoning configuration
  • NAS configurations
  • Storage Architecture Services

WHY CHOOSE TOP GUN FOR IBM DS8000 MAINTENANCE

ServiceNow™

ServiceNow™

The backbone of our ticketing, incident and asset management field service capabilities.

L3 Engineers

Experts

Top Gun L3 IBM DS8000 technical support engineers are the best in the industry.

Service Network

Service Network

Our engineer-staffed service network is located throughout the World, providing 24/7 support.

ACCOMMODATING. CUSTOMIZED. TOP LEVEL SUPPORT

Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits—including enabling employees, improving service levels, and delivering game‑changing economics.

24 x 7 x 2

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 2HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

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24 x 7 x 4

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 4HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

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24 x 7 x NBD

  • 24/7 Help Desk

  • 24/7 Monitoring

  • NBD Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

Learn More

CUSTOM

  • Custom Help Desk

  • Custom Monitoring

  • Custom Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

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STORAGE FAQ

The TGT Mission Critical Platform will enable service efficiencies which drive down expense year over year within your environment, yielding significant economic gain while retaining continuity and consistency across your facilities.

As a standard part of our hardware maintenance support, we include remedial software support. Our software support model is best described as Software Break/Fix. The support requires the client has a licensed product and it is functional. Excluded from support are administrative activities like setup or configuration of the software product for the client.

“OEM support spending can be reduced by leveraging a blend of OEM and TPM maintenance together in a hybrid solution,” says Tenneson. “TPM contracts will offer customers an average of 60% savings off OEM support list prices.” Gartner August 2017

Third-Party Maintenance (TPM) helps extend the life of your assets instead of replacing your hardware post warranty. When the OEM no longer supports its storage, server, or network hardware, TPM companies help clients avoid unnecessary technology refreshes.

At Top Gun, our Mission Critical Support Platform delivers three key business benefits: (1) Improved performance (2) Increased value (3) a better personal and digital experience. Driving down costs and improving performance is not mutually exclusive. Our services drive system availability. Especially in big data environments, where storage and computing availability serve as the backbone of the business.

THE TOP GUN DIFFERENCE.

Powered by ServiceNow, Top Gun Technology provides TPM 2.0™ maintenance services that are uniquely designed to deliver the highest quality of infrastructure support for mission critical operations.

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Mission Critical - The Top Gun Difference

Let’s Talk Mission Critical Support

As a Top Gun client, you’ll notice a superior level of commitment and personalized support – day or night – from the most experienced technical engineering team in the industry. Proven. Trusted. Reliable