z/OS SOFTWARE SUPPORT
Top Gun Technology provides senior level systems programmers for z/OS, z/VM, z/VSE, Linux for IBM Z, DB2, CICS, IMS DB/DC, and MQSeries. Our staff’s extensive background in providing technical support at various client levels leads to quick problem resolution, greater flexibility, and significant cost savings.
EXTENDED SYSTEMS PROGRAMMING SUPPORT
This service provides 24 x 7 technical support for z/OS and OEM software. We provide problem determination and take ownership of all incidents until closed.
- Severity 1 Response in 15 to 30 Minutes
- Problem Resolution Ownership
- Disaster Recovery Advising / Support
- Provide Answers to Research or “How to” Questions
- PTF for Problem Resolution
- 3rd Party Software Problem Support
- Unlimited Calls
STAFF AUGMENTATION
Our technical staff each has 15 to 40 years of experience. Top Gun’s Staff Augmentation services help you achieve your business goals by providing world-class engineers to work under your direction.
- Provides flexibility around transitory IT requirements
- Temporary short or long-term solutions available
- Provides cost savings over full-time employment expenses
- Can be an intermediary step toward cloud migration
MANAGED SERVICES
Top Gun managed support services provide organizations the agility, economic value, stability and processes they need to meet changing business needs. Our highly skilled support professionals provide customers with 24/7 continuous end-to-end support.
- Complete technical support of the mainframe environment
- Maintain all software at vendor supported levels
- 24/7 technical support
- Problem determination and resolution
- Disaster Recovery planning and testing
- Problem resolution with application programmers and operators
- Management reports of capacity planning, software review, and cost reduction
- Production implementation of all hardware changes
HARDWARE UPGRADE
In addition to our hardware maintenance, TGT can include hardware problem determination with hardware installation or upgrades.
- This service provides planning, installation and migration of CPU’S, DISK, and TAPE.
- CPU push/pull, IOCP, CHIPID review, physical planning, and production cutover
- Disk controller load configuration, disk migration from one device to another (while production is running) disk setup for Global or Metro Mirror
- Tape upgrade from one media type to another, migration from one device to another, while maintaining information history, tape grid planning and implementation
COMPLETE SUPPORT
| Service Description | ESPS | Staff Augmentation | Managed Service | Hardware Upgrade |
|---|---|---|---|---|
| IOCP Modification or Upgrades | x | x | x | |
| CHIPID and Address Review | x | x | x | |
| HCD Setup and Implementation | x | x | ||
| CPU Migration (Push/Pull) | x | x | ||
| Tape Migration (Media or Device Change) | x | x | ||
| VTS Support and Migration | x | x | ||
| Tape Media Migration | x | x | ||
| Encryption Support (Tape/Disk) | x | x | ||
| Tape Grid Setup and Implementation | x | x | ||
| Define Disk on Controller Support | x | x | ||
| Disk Migrations (While production is running, for z/OS) | x | x | ||
| HSM Support (Setup, Monitoring and Reporting) | x | x | ||
| Global and Metro Mirror Setup and Implementation | x | x | ||
| Script Setup for Global/Metro Mirror (DR Backup/Restore) | x | x | ||
| 24 x 7 x 365 Support for IBM and 3rd Party Software (Standard) | x | x | x | |
| 8 x 5 Support for IBM and 3rd Party Software (Optional) | x | x | x | |
| Software Installs or Upgrade with IBM or 3rd Party Software | x | x | ||
| Software Upgrades (z/OS, z/VSE, CICS, DB2, IMS DB/DC) | x | x | ||
| PTF or Software Maintenance (for OEM or 3rd Party Software) | x | x | x | |
| 15-30 Minute Response Time for Severity 1 | x | x | x | |
| Planning Software/Hardware Upgrades | x | x | x | x |
| Provide Answers to Research or "How to" Questions | x | x | x | |
| Take Problem Ownership thru Conclusion | x | x | x | |
| Problem Determination and Resolution | x | x | x | |
| z/OS, z/VM/ z/VSE and zLinux Operating System Support | x | x | x | |
| CICS, DB2, IMS DB/DC, SMS, MQSeries Sub System Support | x | x | x | |
| 3rd Party Software Support | x | x | x | |
| Disaster Recovery Support | x | x | x | |
| Remote Support | x | x | x | x |
| System Assurance Participation | x | x | ||
| Monthly Account Management Meetings | x | x | ||
| Operator Technical Support | x | x | x | x |
| Application Programmer Technical Support | x | x | x | x |
| Project Management (Optional) | x | x | x | |
| Unlimited Calls | x | x | x | |
| Database Access to All Problems or Incidents | x | x |
THE TOP GUN DIFFERENCE.
Powered by ServiceNow, Top Gun Technology provides TPM 2.0 maintenance services that are uniquely designed to deliver the highest quality of infrastructure support for mission critical operations.
Let’s Talk IT Services & Support
As a Top Gun client, you’ll notice a superior level of commitment and personalized support – day or night – from the most experienced technical engineering team in the industry. Proven. Trusted. Reliable.SM