HPE SERVER MAINTENANCE

Looking for extended HPE server maintenance for your enterprise? Top Gun is your proven, trusted, and reliable alternative to HP maintenance solutions. Small, midsize, and enterprise-wide infrastructures turn to Top Gun support to receive the flexibility and agility that OEM’s cannot offer on your HP server equipment post-warranty.

Dell EMC

HP SERVERS SUPPORTED

Top Gun’s multi-vendor support features allow you to manage all your hardware across platforms and generations through one call and contract. HPE server systems combine security, functionality, efficiency, and expandability into every one of their server systems. You should expect the same from your maintenance support provider. For small, midsize, and enterprise systems, Top Gun HPE server support combines the reliability and expandability nimble companies have come to depend on. We have the options you need to keep your HPE infrastructure running at peak performance.

HP ProLiant Server Maintenance

Top Gun Technology’s ProLiant server maintenance solutions provide extensive break/fix support and call-home monitoring. HPE propriety firmware and software updates are excluded from support.

Hardware break/fix solutions:

  • Battery Backup Modules
  • Smart Storage Batteries
  • Hot Plug Fans
  • PCI
  • Failed SSD / nVME / SAT
  • Power supply replacement

ProLiant Models Supported

All ProLiant models up to the 9th generation are currently supported. As of May of 2020, the 10th generation is currently in R&D.

ProLiant ML Support

HP Integrity Server Maintenance

Top Gun Technology’s Integrity server maintenance solutions provide extensive break/fix support and call-home monitoring. HPE propriety firmware and software updates are excluded from support.

Hardware break/fix solutions:

  • Hot Plug Fans
  • PCIe
  • Failed SAS
  • iLO/MP Battery
  • System Battery
  • Hot-plug power supply
  • Smart Array Controller

Integrity Models Supported

Integrity BL

  • Integrity BL860
  • Integrity BL870
  • Integrity BL890

Integrity RX

  • Integrity RX2620
  • Integrity RX2660
  • Integrity RX3600
  • Integrity RX6600

Additional HPE Resources

Dell EMC Storage Maintenance

OUR L3 ENGINEERS ARE THE TOP GUNS OF THE HP SERVER WORLD

Top Gun engineers provide specialized support personalized for your precise requirements within today’s fast-changing technology environment. Our approach to the marketplace is unparalleled; we refer to it internally as our Mission-Critical Platform or TPM 2.0™.

We start by analyzing your HP server hardware, configurations, workloads, hosts, performance, capacity, and operating-environment to get a wide and comprehensive scope of the support solutions you require. This permits us to better comprehend how we can help you enhance your performance.HPE Blade Server

Top Gun engineers are trained to work on HP hardware and are highly skilled to offer a wide variety of specialized services, from advising on downtime prevention to the selection of proper equipment for your business requirements.

Powered by ServiceNow IT Service Management (ITSM), our Mission-Critical Platform™ immediately begins reviewing incident/ticket data for evaluation of migrating infrastructure to a maintenance model that maintains economic value while not obstructing engineering superiority. Our desire is to develop and expand our value throughout your infrastructure.

Support for HP servers includes Proliant BL Blade, DL Rack, ML Tower, and Integrity Bl Blade and RX series servers. We are experienced and knowledgeable with other OEM systems allowing you to have a single point of contact for all server maintenance service or hardware support. As a result, this generates a much easier and simpler partnership to manage, without the pressure and stress involved in working with and managing various vendors. Whether it is onsite technical services or remote, our team is on hand to assist no matter the circumstances. We ensure that your business utilizes the most efficient server systems, letting you focus on your core objectives and customers, leaving the IT and server operations to us.

WHY CHOOSE TOP GUN FOR HPE Server MAINTENANCE

ServiceNow™

ServiceNow™

The backbone of our ticketing, incident and asset management field service capabilities.

L3 Engineers

Experts

Top Gun L3 HPE Server technical support engineers are the best in the industry.

Service Network

Service Network

Our engineer-staffed service network is located throughout the World, providing 24/7 support.

ACCOMMODATING. CUSTOMIZED. TOP LEVEL SUPPORT

Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits—including enabling employees, improving service levels, and delivering game‑changing economics.

24 x 7 x 2

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 2HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

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24 x 7 x 4

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 4HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

Learn More

24 x 7 x NBD

  • 24/7 Help Desk

  • 24/7 Monitoring

  • NBD Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

Learn More

CUSTOM

  • Custom Help Desk

  • Custom Monitoring

  • Custom Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

Learn More

HPE SERVER MAINTENANCE FAQ

The TGT Mission Critical Platform will implement service efficiencies which drive down expense year over year within your environment, yielding significant economic gain while retaining continuity and consistency across your facilities.

As a standard part of our hardware maintenance support, we include remedial software support. Our software support model is best described as Software Break/Fix. The support requires the client has a licensed product and it is functional. Excluded from support are administrative activities like setup or configuration of the software product for the client.

“OEM support spending can be reduced by leveraging a blend of OEM and TPM maintenance together in a hybrid solution,” says Tenneson. “TPM contracts will offer customers an average of 60% savings off OEM support list prices.” Gartner August 2017

Third-Party Maintenance (TPM) helps extend the life of your assets instead of replacing your hardware post warranty. When the OEM no longer supports its storage, server, or network hardware, TPM companies help clients avoid unnecessary technology refreshes to yield significant economic gain while retaining continuity and consistency across facilities.

At Top Gun, our Mission Critical Support Platform delivers three key business benefits: (1) Improved performance (2) Increased value (3) a better personal and digital experience. Driving down costs and improving performance is not mutually exclusive. Our services drive system availability. Especially in big data environments, where storage and computing availability serve as the backbone of the business.

THE TOP GUN DIFFERENCE.

Powered by ServiceNow, Top Gun Technology provides TPM 2.0™ maintenance services that are uniquely designed to deliver the highest quality of infrastructure support for mission critical operations.

Meet Top Gun
Mission Critical - The Top Gun Difference

Let’s Talk Mission Critical Support

As a Top Gun client, you’ll notice a superior level of commitment and personalized support – day or night – from the most experienced technical engineering team in the industry. Proven. Trusted. Reliable