HPE Nimble SUPPORT

The Top Gun team is comprised of the top HPE Nimble experts. Our engineers and technical support staff are subject-matter experts in everything from hardware, firmware, and operating system software. We’re ready to help whenever you need it, 24x7x365.

Support for HPE Nimble CS300 generally available

HPE Nimble Service Overview

We offer comprehensive support services tailored to your specific business needs in order to reduce IT overhead, free up valuable time, and make sure your Nimble storage is in peak condition all the time.

Our Nimble storage support services enable you to quickly and easily define the support you need for your infrastructure. You can combine multiple service levels, so you get what options work best for your business, all delivered over a single, consolidated channel. Our four service levels align with business needs and make it easy to get the most from your HPE Nimble Storage infrastructure.

Transparent — Connect quickly and securely, anytime, from anywhere. Ensure high availability and data integrity. Have transparent visibility into your Nimble assets and support status, with the reassurance that an alert can be sent so that issues can be addressed quickly.

Simple — Get the help you need when you need it. You’ll login into a personalized, high-tech solution that reflects today’s most advanced storage—all backed by an intensive, expertise-based support network. Top Gun Nimble Storage support services are bolstered by a personalized, one-stop support center and automation capabilities. These tools are designed to help reduce downtime and provide the help that you need.

Reduce complexity with a single technical support hotline and integrated ServiceNow management platform for day-to-day system monitoring and support. You’ll be able to focus on the core work that matters and leave behind the mundane tasks.

Complete IT solution that will help you strengthen your company’s security, reliability, and consistency. Top Gun Technology offers a support service built around your employees and the IT functions they need to do their job. Gain reliability and consistency across your entire IT environment, whether your company is an enterprise or a small- to medium-sized business.

Supported Nimble Models

Nimble Array

  • CS210
  • CS215
  • CS220
  • CS235
  • CS240
  • CS260
  • CS300
  • CS420
  • CS440
  • CS460
  • CS600
  • CS700

Nimble Hybrid

  • CS1000H
  • CS1000
  • CS3000
  • CS5000
  • CS7000

Nimble All Flash

  • AF1000
  • AF3000
  • AF5000
  • AF7000
  • AF9000

Additional HPE Resources

Professional Nimble Services Available
  • Rack and Stack
  • Data Migrations
  • Equipment upgrades or replacement
  • Configuration changes
  • Backup Software and Integration
  • Performance Analysis
  • System Command Administration
  • Switch Zoning configuration
  • Storage Architecture Services

HPE NIMBLE SERVICE BENEFITS

Top Gun Technology has simplified its support portfolio to maximize client satisfaction with its HPE Nimble Storage.

ServiceNow™

ServiceNow™

The backbone of our ticketing, incident and asset management field service capabilities.

L3 Engineers

Experts

Top Gun L3 HPE Nimble technical support engineers are the best in the industry.

Service Network

Service Network

Our engineer-staffed service network is located throughout the World, providing 24/7 support.

HPE NIMBLE STORAGE SUPPORT. SERVICE LEVEL OPTIONS

HPE Nimble Storage Support can help you manage your infrastructure with features design to provide. Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits—including enabling employees, improving service levels, and delivering game‑changing economics.

24 x 7 x 2

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 2HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

24 x 7 x 4

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 4HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

24 x 7 x NBD

  • 24/7 Help Desk

  • 24/7 Monitoring

  • NBD Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

CUSTOM

  • Custom Help Desk

  • Custom Monitoring

  • Custom Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

HPE Nimble Technical Specifications

The CS210, CS215, and CS235 provide value and capacity for small to medium-sized IT organizations or remote offices, for mixed mainstream workloads. The CS300 is ideal for midsize IT organizations or distributed sites of larger organizations. It offers the best capacity per $ for mixed mainstream workloads and for virtual server consolidation. The CS500 offers higher performance for larger-scale deployments or IO-intensive mixed mainstream workloads and provides the best performance and IOPS per $. The CS700 is designed for consolidating multiple large-scale critical applications with aggressive performance demands

SpecsCS700CS500CS300CS210CS215CS235
Raw Disk Capacity (TB)12 | 24 | 36 | 48 | 7212 | 24 | 36 | 48 | 7212 | 24 | 36 | 48 | 7281224
Min. Usable Capacity (TB)8 | 16 | 25 | 33 | 508 | 16 | 25 | 33 | 508 | 16 | 25 | 33 | 504816
Effective Capacity Base (TB)8-16 | 16-32 | 25-50 | 33-66 | 50-1008-16 | 16-32 | 25-50 | 33-66 | 50-1008-16 | 16-32 | 25-50 | 33-66 | 50-1004-88-1616-32
Effective Capacity Maximum (TB)808 | 824 | 842 | 858 | 892808 | 824 | 842 | 858 | 892808 | 824 | 842 | 858 | 892140302428
Max Number of Expansion ShelvesUp to 6Up to 6Up to 6133
Base / Max Flash Capacity per Array (GB)3,200 to 7,6801,200 to 7,680480 to 3,840160 to 640320 to 1,200480 to 1,200
Max Supported Flash with AF Shelf (GB)38,40038,40016,000N/ANANA
Power Requirements650 Watts600 Watts500 Watts450 Watts500 Watts500 Watts

HPE NIMBLE STORAGE FAQ

Manufacturers are in business to sell the latest technology. If they price extended warranties high enough, clients are incentivized to buy new instead of either repair or extend. And if that doesn’t push clients into new hardware, they’ll announce that the hardware has reached the end of its life.

We don’t care about market demand for this product. We also don’t have any new technology to promote. Most importantly, Nimble Storage arrays can be used for years after HPE recommends replacing them. Our team has all the same capabilities as HPE. With our expertise and ability to provide continued support 5-10 years beyond the withdrawal date, we can provide peace of mind that your hardware will be effectively supported.

Top Gun is here to help. We have a team of seasoned consulting experts who will discuss all your IT needs and work closely with you to develop a customized action plan. With 40+ years of experience, we know that no two businesses are alike, so we don’t employ cookie-cutter solutions. We recommend that you begin researching options for extended support at least eight months before your current contract expires. Many organizations find this sufficient time to explore alternatives and transition support.

We consider your IT infrastructure to be a valuable asset. The cost of downtime versus a potentially service level agreement is a common topic among organizations that might consider outsourcing to third party providers. However, we feel confident that our partnership contributes to the overall profitability of your assets.

At Top Gun, our sole focus is supporting the backend operations of the data center industry. Whether you’ve got a significant data center facility or a handful of racks, our engineers are committed to using technology to improve operations. That means we have almost-unrivaled expertise when it comes to keeping your system running smoothly and efficiently.

Top Gun provides the same support you would expect from HPE. Also, because we can give an utterly dedicated support team for Nimble clients, we usually resolve issues before HPE has a chance even to see them.

We’re committed to bringing you the best the industry has to offer without the OEM markup. Enjoy 24/7/365 availability from a dedicated support team, on-site spares, direct storage support contact number, and guaranteed parts replacement, we’ll ensure your Nimble support experience is superior to that of the OEM.

THE TOP GUN DIFFERENCE.

Powered by ServiceNow, Top Gun Technology provides TPM 2.0™ maintenance services that are uniquely designed to deliver the highest quality of infrastructure support for mission critical operations.

Mission Critical - The Top Gun Difference

Let’s Talk Mission Critical Support

As a Top Gun client, you’ll notice a superior level of commitment and personalized support – day or night – from the most experienced technical engineering team in the industry. Proven. Trusted. Reliable