Dell Data Domain2023-12-21T17:51:04-06:00

Extending Dell Data Domain Hardware Life

Unlock the potential of your Dell Data Domain hardware by opting for Top Gun’s world-class maintenance services. Our rapid and responsive 24/7 domestic call center caters to all three generations of Data Domain, offering comprehensive break/fix support, software problem determination, and call-home monitoring.

Dell Data Domain Maintenance

Top Gun’s Data Domain support encompasses all hardware break/fix issues. Although restricted by Dell from offering firmware and software updates directly, our expertise ensures your Data Domain system remains efficient and secure.

Data Domain Break/Fix Repairs Available:

  • Failed Power Supply
  • HDD Failure
  • SSD Replacements
  • SAS Controllers
  • Fan Failure
  • LLC, etc.

In its prime, Data Domain focused on target-based deduplication solutions for disk-based backup. Acquired by EMC in 2009, Data Domain has remained Dell EMC’s leading platform for backup, archive, and disaster recovery. As Dell EMC introduces enticing new offerings, numerous IT managers search for

Tailored Support for Data Domain Drives to Enhance Business Growth
Our skilled team recognizes the significant investment you’ve made in your Data Domain SSD, HDD, SAS, and RAM drives. We strive to help clients optimize their existing equipment with flexible support options, pre-owned hardware, and extended warranty solutions. Data Domain third-party maintenance saves your business money, enabling you to invest in its future.

Leveraging Third Party Maintenance to Maximize Data Domain Investment
In an era of rapidly expanding data stores, many IT managers seek cost-effective ways to maintain existing Data Domain hardware. Third-party maintenance providers like Top Gun deliver affordable support, maintenance, and warranty services for all current, EOL, and EOSL Data Domain devices.

Dell Data Domain Models Supported

Gen 3

  • DD3300
  • DD6300
  • DD6800
  • DD9300
  • DD9800

Gen 2

  • DD2500
  • DD4200
  • DD4500
  • DD7200
  • DD9500

Gen 1

  • DD670
  • DD860
  • DD890
  • DD990

Professional Services Available

  • Rack and Stack
  • Data Migrations
  • Equipment upgrades or replacement
  • Configuration changes
  • Backup Software and Integration
  • Performance Analysis
  • System Command Administration
  • Switch Zoning configuration
  • NAS configurations
  • Storage Architecture Services

Accommodating. Customized. 
Top Level Support

Accommodating. Customized. 
Top Level Support

Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits — including enabling employees, improving service levels, and delivering game-changing economics.

Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits — including enabling employees, improving service levels, and delivering game-changing economics.

24x7x2

24/7 Help Desk
24/7 Monitoring
2HR Onsite Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration

24x7x4

24/7 Help Desk
24/7 Monitoring
4HR Onsite Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration

24x7xNBD

24/7 Help Desk
24/7 Monitoring
NBD Onsite Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration

Custom

Custom Help Desk
Custom Monitoring
Custom Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration

Dell Data Domain FAQ

What are the benefits of going with a third party maintenance provider?2023-12-18T21:09:47-06:00

At Top Gun, our Mission Critical Support Platform delivers three key business benefits: (1) improved performance, (2) increased value, and (3) a better personal and digital experience. Driving down costs and improving performance are not mutually exclusive objectives. Our services enhance system availability, particularly in big data environments where storage and computing availability serve as the backbone of the business.

What is a third party maintenance provider?2023-12-18T21:08:20-06:00

Third Party Maintenance (TPM) helps extend the life of your assets instead of replacing your hardware post warranty. When the OEM no longer supports its storage, server, or network hardware, TPM companies help clients avoid unnecessary technology refreshes to yield significant economic gain while retaining continuity and consistency across facilities.

How much does third party maintenance cost?2023-12-21T06:36:58-06:00

“OEM support spending can be reduced by leveraging a blend of OEM and TPM maintenance together in a hybrid solution,” says Tenneson. “TPM contracts will offer customers an average of 60% savings off OEM support list prices.” Gartner August 2017

Can third party maintenance provide software support?2023-12-18T21:14:42-06:00

As a standard part of our hardware maintenance support, we include remedial software support. Our software support model is best described as Software Break/Fix. The support requires the client has a licensed product and it is functional. Excluded from support are administrative activities like setup or configuration of the software product for the client.

Why choose Top Gun third party maintenance over OEM maintenance?2023-12-18T21:10:20-06:00

The Mission Critical Platform will implement service efficiencies which drive down expense year over year within your environment, yielding significant economic gain while retaining continuity and consistency across your facilities.

Let’s talk mission critical support.

As a Top Gun client, you’ll notice a superior level of commitment and personalized support – day or night – from the most experienced technical engineering team in the industry.

Proven. Trusted. Reliable.

Get to know Top Gun.

Top Gun provides Mission Critical Support Services to enterprise companies by leveraging our OverWatch℠ fabric that digitally connects technology, service operations, engineering, and global logistics.