Dell Data Domain MAINTENANCE
Top Gun Technology world-class Dell Data Domain maintenance extends the life of your hardware by providing support that includes our fast and responsive 24/7 domestic call center. Top Gun supports all three generations of Data Domain with comprehensive break/fix support, software problem determination and call-home monitoring.

Dell Data Domain Support
Top Gun Data Domain support includes all hardware break/fix issues. Due to restrictions by Dell, our direct support excludes firmware and software updating.
Data Domain Break/Fix Repairs Available:
- Failed Power Supply
- HDD Failure
- SSD Replacements
- SAS Controllers
- Fan Failure
- LLC, etc.
Supported Data Domain Models
Gen 3
- DD3300
- DD6300
- DD6800
- DD9300
- DD9800
Gen 2
- DD2500
- DD4200
- DD4500
- DD7200
- DD9500
Gen 1
- DD670
- DD860
- DD890
- DD990
Dell Data Domain Technical Specifications
Dell-EMC’s Data Domain data backup systems use high speed inline deduplication consolidating backup and archive data which can reduce onsite storage requirements up to 30x. The 2nd Gen Data Domain offer up to 4 times increased speed over the previous generation as well as up to ten times increased scalability and currently are the most economical selection within the Data Domain family. Available pre-owned entry level systems begin with the DD2500 and scale to the enterprise level with the DD9500.
Model | Internal Drives | Raw Capacity/Expansions | Cache Memory | Optional I/O Modules | Optional Software |
---|---|---|---|---|---|
DD3300 | 4-16 4TB DRIVES | UP TO 64TB INTERNAL | 16-64GB | 1 X DUAL 10 GBE MODULE | DD BOOST, DD REPLICATION, DD VTL, DD ENCRYPTION, DD EXTENDED RETENTION, DD RETENTION LOCK, DD CLOUD TIER |
DD6300 | 8 TO 14-4 TB/800GB SSD | ES-30, DS-60, UP TO 180TB TOTAL | 48-96GB | MAX OF 4 HOST I/O MODULES: UP TO 3 QUAD 10GBE MODULES, UP TO 4 X DUAL 16GB FC MODULES | DD BOOST, DD REPLICATION, DD VTL, DD ENCRYPTION, DD EXTENDED RETENTION, DD RETENTION LOCK, DD EXPANDED STORAGE, DD CLOUD TIER, DD SECURE MULTITENANCY |
DD6800 | 8 TO 14-4TB/800GB SSD | ES-30, DS-60, UP TO 288TB TOTAL | 192GB | MAX OF 4 HOST I/O MODULES: UP TO 3 QUAD 10GBE MODULES, UP TO 4 X DUAL 16GB FC MODULES | DD BOOST, DD REPLICATION, DD VTL, DD ENCRYPTION, DD EXTENDED RETENTION, DD RETENTION LOCK, DD EXPANDED STORAGE, DD CLOUD TIER, DD SECURE MULTITENANCY |
DD9300 | 9 TO 12-4TB/800GB SSD | ES30, DS-60 UP TO 720TB TOTAL | 192-384GB | MAX OF 4 HOST I/O MODULES: UP TO 3 QUAD 10GBE MODULES, UP TO 4 X DUAL 16GB FC MODULES | DD BOOST, DD REPLICATION, DD VTL, DD ENCRYPTION, DD EXTENDED RETENTION, DD RETENTION LOCK, DD EXPANDED STORAGE, DD CLOUD TIER, DD SECURE MULTITENANCY |
DD9800 | 4 X 400GB SSD | ES30, DS-60 UP TO 1.08PB/2.16 PB (DD CLOUD TIER/EXT RET) | 256-512GB | MAX OF 4 HOST I/O MODULES: UP TO 4 QUAD 10GBE MODULES, UP TO 4 X DUAL 10GBASE-SR OR CX1 OPTICAL SFP+ MODULES, UP TO 4 X DUAL 16GB FC MODULES | DD BOOST, DD REPLICATION, DD VTL, DD ENCRYPTION, DD EXTENDED RETENTION, DD RETENTION LOCK, DD EXPANDED STORAGE, DD CLOUD TIER, DD SECURE MULTITENANCY |
DD2500 | 44024 | 3 ES-30-45 OR 4 X ES30-30, UP TO 171 TB | 64GB | UP TO 3 MODULES CAN BE ADDED: DUAL PORT 10GBAST-SR OR CX1; QUAD PORT 1000BASE-T, QUAD PORT 2-PORT 1000BASE-T COPPER OR DUAL PORT 8 GB FC | DD BOOST, DD REPLICATION, DD VTL, DD ENCRYPTION, DD RETENTION LOCK, DD EXPANDED STORAGE |
DD4200 | N/A | ES30-30, ES30-45, DS60 (3TB); UP TO 240TB | 128GB | UP TO 6 OPTIONAL MODULES CAN BE ADDED. UP TO 4 DUAL PORT 8GB FC; UP TO 4 OF ANY ONE TYPE ETHERNET WHICH INCLUDE DUAL PORT 10GBASE SR OR CX1; QUAD PORT 1000BASE-T COPPER, OR QUAD PORT-2 PORT 1000BASE-T COPPER/2 PORT 1000BASE-SR OPTICAL | DD BOOST, DD REPLICATION, DD VTL, DD ENCRYPTION, DD EXTENDED RETENTION, DD RETENTION LOCK, DD EXPANDED STORAGE |
DD4500 | N/A | ES30-30, ES30-45, ES30-60, DS-60 (3, 4TB); UP TO 360 TB | 192GB | UP TO 6 OPTIONAL MODULES CAN BE ADDED. UP TO 4 DUAL PORT 8GB FC; UP TO 4 OF ANY ONE TYPE ETHERNET WHICH INCLUDE DUAL PORT 10GBASE SR OR CX1; QUAD PORT 1000BASE-T COPPER, OR QUAD PORT-2 PORT 1000BASE-T COPPER/2 PORT 1000BASE-SR OPTICAL | DD BOOST, DD REPLICATION, DD VTL, DD ENCRYPTION, DD EXTENDED RETENTION, DD RETENTION LOCK, DD EXPANDED STORAGE |
DD7200 | N/A | ES30-30, ES30-45, ES30-60, DS-60 (3, 4TB) UP TO 540TB | 256GB | UP TO 6 OPTIONAL MODULES CAN BE ADDED. UP TO 4 DUAL PORT 8GB FC; UP TO 4 OF ANY ONE TYPE ETHERNET WHICH INCLUDE DUAL PORT 10GBASE SR OR CX1; QUAD PORT 1000BASE-T COPPER, OR QUAD PORT-2 PORT 1000BASE-T COPPER/2 PORT 1000BASE-SR OPTICAL | DD BOOST, DD REPLICATION, DD VTL, DD ENCRYPTION, DD EXTENDED RETENTION, DD RETENTION LOCK, DD EXPANDED STORAGE |
DD9500 | N/A | ES30-30, ES30-45, ES30-60, DS-60 (3, 4TB); 1.08 PB TO 2.16PB (w/EXT RET) | 256-512GB | MAXIMUM SUPPORTED HOST I/O BY TYPE IS 4: DUAL PORT 16GB FC; QUAD PORT 10 GBASE-T; GUAD PORT 10GBe-SR; QUAD PORT 10GBE-OPTICAL | DD BOOST, DD REPLICATION, DD VTL, DD ENCRYPTION, DD EXTENDED RETENTION, DD RETENTION LOCK, DD EXPANDED STORAGE |
DD670 | Up to 12 | ES20-16 OR ES20-32 UP TO 76 TB | 16-32GB | STD 2 COPPER 10/100/1000 ETHERNET PORTS OPTIONAL: 3 DUAL PORT COPPER OPTICAL 1 OR 10GBE NICS | DD REPLICATOR, DD RETENTION LOCK, DD ENCRYPTION, DD BOOST, DD VTL, EXPANDED STORAGE |
DD860 | N/A | ES20-16, ES20-32, ES30-15, ES30-30, UP TO 192 TB | 36-72GB | DUAL PORT 1 GBE, 4-port 1 GBE, DUAL PORT 10 GBE OR DUAL PORT 8 GB FC | DD REPLICATOR, DD RETENTION LOCK, DD ENCRYPTION, DD BOOST, DD VTL, EXPANDED STORAGE |
DD890 | N/A | ES20-16, ES20-32, ES30-15, ES30-30, UP TO 384 TB | 96GB | DUAL PORT 1 GBE, 4-port 1 GBE, DUAL PORT 10 GBE OR DUAL PORT 8 GB FC | DD REPLICATOR, DD RETENTION LOCK, DD ENCRYPTION, DD BOOST, DD VTL, EXPANDED STORAGE |
DD990 | N/A | ES20-16, ES20-32, ES30-15, ES30-30, UP TO 720GB | 128GB-256GB | UP TO 4 DUAL PORT 1GBE OPTICAL; UP TO 4 QUAD-PORT 1GBE COPPER; UP TO 3 DUAL PORT 10GBE COPPER; UP TO 3 DUAL PORT 10 GBE; UP TO 3 DUAL PORT 8 GB FC | DD REPLICATOR, DD RETENTION LOCK, DD ENCRYPTION, DD BOOST, DD VTL, EXPANDED STORAGE |
Supported Software
- Boost
- Replicator
- Encryption
- Extended Retention
- Retention Lock
- Virtual Tape Library
- Management Center
Professional Services Available
- Rack and Stack
- Data Migrations
- Equipment upgrades or replacement
- Configuration changes
- Backup Software and Integration
- Performance Analysis
- System Command Administration
- Switch Zoning configuration
- NAS configurations
- Storage Architecture Services
Additional Dell Resources
WHY CHOOSE TOP GUN FOR Dell Data Domain MAINTENANCE

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ACCOMMODATING. CUSTOMIZED. TOP LEVEL SUPPORT
Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits—including enabling employees, improving service levels, and delivering game‑changing economics.
24 x 7 x 2
24/7 Help Desk
24/7 Monitoring
2HR Onsite Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration
24 x 7 x 4
24/7 Help Desk
24/7 Monitoring
4HR Onsite Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration
24 x 7 x NBD
24/7 Help Desk
24/7 Monitoring
NBD Onsite Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration
CUSTOM
Custom Help Desk
Custom Monitoring
Custom Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration
STORAGE FAQ
The TGT Mission Critical Platform will enable service efficiencies which drive down expense year over year within your environment, yielding significant economic gain while retaining continuity and consistency across your facilities.
As a standard part of our hardware maintenance support, we include remedial software support. Our software support model is best described as Software Break/Fix. The support requires the client has a licensed product and it is functional. Excluded from support are administrative activities like setup or configuration of the software product for the client.
“OEM support spending can be reduced by leveraging a blend of OEM and TPM maintenance together in a hybrid solution,” says Tenneson. “TPM contracts will offer customers an average of 60% savings off OEM support list prices.” Gartner August 2017
Third-Party Maintenance (TPM) helps extend the life of your assets instead of replacing your hardware post warranty. When the OEM no longer supports its storage, server, or network hardware, TPM companies help clients avoid unnecessary technology refreshes.
At Top Gun, our Mission Critical Support Platform delivers three key business benefits: (1) Improved performance (2) Increased value (3) a better personal and digital experience. Driving down costs and improving performance is not mutually exclusive. Our services drive system availability. Especially in big data environments, where storage and computing availability serve as the backbone of the business.
THE TOP GUN DIFFERENCE.
Powered by ServiceNow, Top Gun Technology provides TPM 2.0™ maintenance services that are uniquely designed to deliver the highest quality of infrastructure support for mission critical operations.

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As a Top Gun client, you’ll notice a superior level of commitment and personalized support – day or night – from the most experienced technical engineering team in the industry. Proven. Trusted. Reliable