Dell Data Domain MAINTENANCE

Top Gun Technology world-class Dell Data Domain maintenance extends the life of your hardware by providing support that includes our fast and responsive 24/7 domestic call center. Top Gun supports all three generations of Data Domain with comprehensive break/fix support, software problem determination and call-home monitoring.

Dell Data Domain Support

Top Gun Data Domain support includes all hardware break/fix issues. Due to restrictions by Dell, our direct support excludes firmware and software updating.

Data Domain Break/Fix Repairs Available:

  • Failed Power Supply
  • HDD Failure
  • SSD Replacements
  • SAS Controllers
  • Fan Failure
  • LLC, etc.

Supported Data Domain Models

Gen 3

  • DD3300
  • DD6300
  • DD6800
  • DD9300
  • DD9800

Gen 2

  • DD2500
  • DD4200
  • DD4500
  • DD7200
  • DD9500

Gen 1

  • DD670
  • DD860
  • DD890
  • DD990

Dell Data Domain Technical Specifications

Dell-EMC’s Data Domain data backup systems use high speed inline deduplication consolidating backup and archive data which can reduce onsite storage requirements up to 30x. The 2nd Gen Data Domain offer up to 4 times increased speed over the previous generation as well as up to ten times increased scalability and currently are the most economical selection within the Data Domain family. Available pre-owned entry level systems begin with the DD2500 and scale to the enterprise level with the DD9500.

ModelInternal DrivesRaw Capacity/ExpansionsCache MemoryOptional I/O ModulesOptional Software
DD33004-16 4TB DRIVESUP TO 64TB INTERNAL16-64GB1 X DUAL 10 GBE MODULEDD BOOST, DD REPLICATION, DD VTL, DD ENCRYPTION, DD EXTENDED RETENTION, DD RETENTION LOCK, DD CLOUD TIER
DD63008 TO 14-4 TB/800GB SSDES-30, DS-60, UP TO 180TB TOTAL48-96GBMAX OF 4 HOST I/O MODULES: UP TO 3 QUAD 10GBE MODULES, UP TO 4 X DUAL 16GB FC MODULESDD BOOST, DD REPLICATION, DD VTL, DD ENCRYPTION, DD EXTENDED RETENTION, DD RETENTION LOCK, DD EXPANDED STORAGE, DD CLOUD TIER, DD SECURE MULTITENANCY
DD68008 TO 14-4TB/800GB SSDES-30, DS-60, UP TO 288TB TOTAL192GBMAX OF 4 HOST I/O MODULES: UP TO 3 QUAD 10GBE MODULES, UP TO 4 X DUAL 16GB FC MODULESDD BOOST, DD REPLICATION, DD VTL, DD ENCRYPTION, DD EXTENDED RETENTION, DD RETENTION LOCK, DD EXPANDED STORAGE, DD CLOUD TIER, DD SECURE MULTITENANCY
DD93009 TO 12-4TB/800GB SSDES30, DS-60 UP TO 720TB TOTAL192-384GBMAX OF 4 HOST I/O MODULES: UP TO 3 QUAD 10GBE MODULES, UP TO 4 X DUAL 16GB FC MODULESDD BOOST, DD REPLICATION, DD VTL, DD ENCRYPTION, DD EXTENDED RETENTION, DD RETENTION LOCK, DD EXPANDED STORAGE, DD CLOUD TIER, DD SECURE MULTITENANCY
DD98004 X 400GB SSDES30, DS-60 UP TO 1.08PB/2.16 PB (DD CLOUD TIER/EXT RET)256-512GBMAX OF 4 HOST I/O MODULES: UP TO 4 QUAD 10GBE MODULES, UP TO 4 X DUAL 10GBASE-SR OR CX1 OPTICAL SFP+ MODULES, UP TO 4 X DUAL 16GB FC MODULESDD BOOST, DD REPLICATION, DD VTL, DD ENCRYPTION, DD EXTENDED RETENTION, DD RETENTION LOCK, DD EXPANDED STORAGE, DD CLOUD TIER, DD SECURE MULTITENANCY
DD2500440243 ES-30-45 OR 4 X ES30-30, UP TO 171 TB64GBUP TO 3 MODULES CAN BE ADDED: DUAL PORT 10GBAST-SR OR CX1; QUAD PORT 1000BASE-T, QUAD PORT 2-PORT 1000BASE-T COPPER OR DUAL PORT 8 GB FCDD BOOST, DD REPLICATION, DD VTL, DD ENCRYPTION, DD RETENTION LOCK, DD EXPANDED STORAGE
DD4200N/AES30-30, ES30-45, DS60 (3TB); UP TO 240TB128GBUP TO 6 OPTIONAL MODULES CAN BE ADDED. UP TO 4 DUAL PORT 8GB FC; UP TO 4 OF ANY ONE TYPE ETHERNET WHICH INCLUDE DUAL PORT 10GBASE SR OR CX1; QUAD PORT 1000BASE-T COPPER, OR QUAD PORT-2 PORT 1000BASE-T COPPER/2 PORT 1000BASE-SR OPTICALDD BOOST, DD REPLICATION, DD VTL, DD ENCRYPTION, DD EXTENDED RETENTION, DD RETENTION LOCK, DD EXPANDED STORAGE
DD4500N/AES30-30, ES30-45, ES30-60, DS-60 (3, 4TB); UP TO 360 TB192GBUP TO 6 OPTIONAL MODULES CAN BE ADDED. UP TO 4 DUAL PORT 8GB FC; UP TO 4 OF ANY ONE TYPE ETHERNET WHICH INCLUDE DUAL PORT 10GBASE SR OR CX1; QUAD PORT 1000BASE-T COPPER, OR QUAD PORT-2 PORT 1000BASE-T COPPER/2 PORT 1000BASE-SR OPTICALDD BOOST, DD REPLICATION, DD VTL, DD ENCRYPTION, DD EXTENDED RETENTION, DD RETENTION LOCK, DD EXPANDED STORAGE
DD7200N/AES30-30, ES30-45, ES30-60, DS-60 (3, 4TB) UP TO 540TB256GBUP TO 6 OPTIONAL MODULES CAN BE ADDED. UP TO 4 DUAL PORT 8GB FC; UP TO 4 OF ANY ONE TYPE ETHERNET WHICH INCLUDE DUAL PORT 10GBASE SR OR CX1; QUAD PORT 1000BASE-T COPPER, OR QUAD PORT-2 PORT 1000BASE-T COPPER/2 PORT 1000BASE-SR OPTICALDD BOOST, DD REPLICATION, DD VTL, DD ENCRYPTION, DD EXTENDED RETENTION, DD RETENTION LOCK, DD EXPANDED STORAGE
DD9500N/AES30-30, ES30-45, ES30-60, DS-60 (3, 4TB); 1.08 PB TO 2.16PB (w/EXT RET)256-512GBMAXIMUM SUPPORTED HOST I/O BY TYPE IS 4: DUAL PORT 16GB FC; QUAD PORT 10 GBASE-T; GUAD PORT 10GBe-SR; QUAD PORT 10GBE-OPTICALDD BOOST, DD REPLICATION, DD VTL, DD ENCRYPTION, DD EXTENDED RETENTION, DD RETENTION LOCK, DD EXPANDED STORAGE
DD670Up to 12ES20-16 OR ES20-32 UP TO 76 TB16-32GBSTD 2 COPPER 10/100/1000 ETHERNET PORTS OPTIONAL: 3 DUAL PORT COPPER OPTICAL 1 OR 10GBE NICSDD REPLICATOR, DD RETENTION LOCK, DD ENCRYPTION, DD BOOST, DD VTL, EXPANDED STORAGE
DD860N/AES20-16, ES20-32, ES30-15, ES30-30, UP TO 192 TB36-72GBDUAL PORT 1 GBE, 4-port 1 GBE, DUAL PORT 10 GBE OR DUAL PORT 8 GB FCDD REPLICATOR, DD RETENTION LOCK, DD ENCRYPTION, DD BOOST, DD VTL, EXPANDED STORAGE
DD890N/AES20-16, ES20-32, ES30-15, ES30-30, UP TO 384 TB96GBDUAL PORT 1 GBE, 4-port 1 GBE, DUAL PORT 10 GBE OR DUAL PORT 8 GB FCDD REPLICATOR, DD RETENTION LOCK, DD ENCRYPTION, DD BOOST, DD VTL, EXPANDED STORAGE
DD990N/AES20-16, ES20-32, ES30-15, ES30-30, UP TO 720GB128GB-256GBUP TO 4 DUAL PORT 1GBE OPTICAL; UP TO 4 QUAD-PORT 1GBE COPPER; UP TO 3 DUAL PORT 10GBE COPPER; UP TO 3 DUAL PORT 10 GBE; UP TO 3 DUAL PORT 8 GB FCDD REPLICATOR, DD RETENTION LOCK, DD ENCRYPTION, DD BOOST, DD VTL, EXPANDED STORAGE
Supported Software
  • Boost
  • Replicator
  • Encryption
  • Extended Retention
  • Retention Lock
  • Virtual Tape Library
  • Management Center
Professional Services Available
  • Rack and Stack
  • Data Migrations
  • Equipment upgrades or replacement
  • Configuration changes
  • Backup Software and Integration
  • Performance Analysis
  • System Command Administration
  • Switch Zoning configuration
  • NAS configurations
  • Storage Architecture Services

WHY CHOOSE TOP GUN FOR Dell Data Domain MAINTENANCE

ServiceNow™

ServiceNow™

The backbone of our ticketing, incident and asset management field service capabilities.

L3 Engineers

Experts

Top Gun L3 Dell Data Domain technical support engineers are the best in the industry.

Service Network

Service Network

Our engineer-staffed service network is located throughout the World, providing 24/7 support.

ACCOMMODATING. CUSTOMIZED. TOP LEVEL SUPPORT

Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits—including enabling employees, improving service levels, and delivering game‑changing economics.

24 x 7 x 2

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 2HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

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24 x 7 x 4

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 4HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

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24 x 7 x NBD

  • 24/7 Help Desk

  • 24/7 Monitoring

  • NBD Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

Learn More

CUSTOM

  • Custom Help Desk

  • Custom Monitoring

  • Custom Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

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STORAGE FAQ

The TGT Mission Critical Platform will enable service efficiencies which drive down expense year over year within your environment, yielding significant economic gain while retaining continuity and consistency across your facilities.

As a standard part of our hardware maintenance support, we include remedial software support. Our software support model is best described as Software Break/Fix. The support requires the client has a licensed product and it is functional. Excluded from support are administrative activities like setup or configuration of the software product for the client.

“OEM support spending can be reduced by leveraging a blend of OEM and TPM maintenance together in a hybrid solution,” says Tenneson. “TPM contracts will offer customers an average of 60% savings off OEM support list prices.” Gartner August 2017

Third-Party Maintenance (TPM) helps extend the life of your assets instead of replacing your hardware post warranty. When the OEM no longer supports its storage, server, or network hardware, TPM companies help clients avoid unnecessary technology refreshes.

At Top Gun, our Mission Critical Support Platform delivers three key business benefits: (1) Improved performance (2) Increased value (3) a better personal and digital experience. Driving down costs and improving performance is not mutually exclusive. Our services drive system availability. Especially in big data environments, where storage and computing availability serve as the backbone of the business.

THE TOP GUN DIFFERENCE.

Powered by ServiceNow, Top Gun Technology provides TPM 2.0™ maintenance services that are uniquely designed to deliver the highest quality of infrastructure support for mission critical operations.

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As a Top Gun client, you’ll notice a superior level of commitment and personalized support – day or night – from the most experienced technical engineering team in the industry. Proven. Trusted. Reliable