Hitachi Support2024-01-22T21:46:35-06:00

Hitachi Storage Maintenance & Support

Hitachi support maintenance services by Top Gun delivers the IT agility you need to maximize your Hitachi investments. World-class in-house Hitachi L3 Engineers maintain your data center in support of your hardware transformation. Partnering with Top Gun unlocks greater Hitachi storage flexibility, availability, and reduced IT density your enterprise requires.

Premium Support for Hitachi Storage

Our storage support services enable you to quickly and easily define the support you need for your infrastructure. To help you focus on operational opportunities, Top Gun offers multiple levels of Hitachi support services. You can combine multiple service levels, so you get what options work best for your business, all delivered over a single, consolidated channel.

Designed for the deployment you require: same-day, two-hour, four-hour, and next-day target response times. Our commitment is to continue identifying and deploying the right resources, practical strategies, and innovations to help you reach your technology goals. Global service centers are strategically located worldwide to ensure a Top Gun expert is always available to support your service contract 24/7.

Today’s business success is unavoidably linked to IT performance. Top Gun Hitachi maintenance provides the infrastructure groundwork for a future-thinking enterprise prepared to meet today’s opportunities and tomorrow’s innovations.

Meeting this demand and ensuring success requires partnerships that provide end-to-end tailored support built on three pillars—reliability, scalability, and security.

Top Gun has you covered by delivering manageability, continuous computing superiority, and peace of mind access to unparalleled technical support infrastructure of people, parts, and technologies spanning the globe.

Hitachi HUS and AMS Support Matrix

In today’s digital economy, enterprises flourish by elevating their IT infrastructure with Hitachi AMS and HUS hardware, crucial for swiftly and effectively handling data within the data center. Top Gun’s partnership approach in offering Hitachi AMS and HUS support is crafted to align with your maintenance goals, providing robust break/fix support and astute software issue determination. This comprehensive support not only bolsters IT agility but also significantly enhances customer satisfaction, reliability, and uptime for your HUS storage solutions.

Hitachi AMS

  • AMS200
  • AMS500
  • AMS1000
  • AMS2100
  • AMS2300
  • AMS2500

Hitachi HUS

  • HUS-100
  • HUS-130
  • HUS-150
  • HUS-VM

Hitachi RAID

  • USP
  • USP-VM
  • VSP
  • G1000
  • GXx00

Our Hitachi Customer Support and Response

Our Hitachi maintenance contracts focus on business outcomes that leverage our deep technical expertise to help clients achieve more benefits—including enabling employees, improving service levels, and delivering game‑changing economics.

We understand the nuances of your industry. We offer you the right mix of support services to make your infrastructure more reliable, so you can get back to focusing on growing revenue and profit.

You + Our Local Experts = Results. Our solution includes a dedicated, on-site Level 3 engineer who is the point person for your Hitachi support needs. Our engineers are deeply experienced with Hitachi’s product portfolio and are a call away – ready to understand your environment and help you meet your goals.

We make it easy for you to focus on your priorities. The two primary ways underperforming HDS support can derail your IT operations are through convoluted escalation procedures and unresponsive service.

  • Poorly managed HDS support can result in increased costs and lost opportunities. That’s why it’s so important to choose a team that is well suited to your business.
  • We give you the support you need to operate your EOSL system smoothly and efficiently and allow you to retain EOSL equipment for as long as it serves your needs.

Cut through the hype and bias. When you choose a 3rd party HDS maintenance provider, you’ll get unbiased support and assessments to help you understand any issues you may be having with your existing setup. Our mission is to provide critical services and information well before they need to be implemented. Open communication will save your business time, money, and headaches.

Why Choose Top Gun for Hitachi Support Maintenance

Accommodating. Customized. 
Top Level Support

Accommodating. Customized. 
Top Level Support

Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits — including enabling employees, improving service levels, and delivering game-changing economics.

Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits — including enabling employees, improving service levels, and delivering game-changing economics.

24x7x2

24/7 Help Desk
24/7 Monitoring
2HR Onsite Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration

24x7x4

24/7 Help Desk
24/7 Monitoring
4HR Onsite Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration

24x7xNBD

24/7 Help Desk
24/7 Monitoring
NBD Onsite Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration

Custom

Custom Help Desk
Custom Monitoring
Custom Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration

Hitachi Support FAQ

What are the benefits of going with a third party maintenance provider?2023-12-18T21:09:47-06:00

At Top Gun, our Mission Critical Support Platform delivers three key business benefits: (1) improved performance, (2) increased value, and (3) a better personal and digital experience. Driving down costs and improving performance are not mutually exclusive objectives. Our services enhance system availability, particularly in big data environments where storage and computing availability serve as the backbone of the business.

What is a third party maintenance provider?2023-12-18T21:08:20-06:00

Third Party Maintenance (TPM) helps extend the life of your assets instead of replacing your hardware post warranty. When the OEM no longer supports its storage, server, or network hardware, TPM companies help clients avoid unnecessary technology refreshes to yield significant economic gain while retaining continuity and consistency across facilities.

How much does third party maintenance cost?2023-12-21T06:36:58-06:00

“OEM support spending can be reduced by leveraging a blend of OEM and TPM maintenance together in a hybrid solution,” says Tenneson. “TPM contracts will offer customers an average of 60% savings off OEM support list prices.” Gartner August 2017

Can third party maintenance provide software support?2023-12-18T21:14:42-06:00

As a standard part of our hardware maintenance support, we include remedial software support. Our software support model is best described as Software Break/Fix. The support requires the client has a licensed product and it is functional. Excluded from support are administrative activities like setup or configuration of the software product for the client.

Why choose Top Gun third party maintenance over OEM maintenance?2023-12-18T21:10:20-06:00

The Mission Critical Platform will implement service efficiencies which drive down expense year over year within your environment, yielding significant economic gain while retaining continuity and consistency across your facilities.

Let’s talk mission critical support.

As a Top Gun client, you’ll notice a superior level of commitment and personalized support – day or night – from the most experienced technical engineering team in the industry.

Proven. Trusted. Reliable.

Get to know Top Gun.

Top Gun provides Mission Critical Support Services to enterprise companies by leveraging our OverWatch℠ fabric that digitally connects technology, service operations, engineering, and global logistics.