HITACHI SUPPORT MAINTENANCE

Hitachi support maintenance services by Top Gun delivers IT agility you need to maximize your Hitachi investments. World-class in-house Hitachi L3 Engineers maintain your data center in support of your hardware transformation. Partnering with Top Gun unlocks greater Hitachi storage flexibility, availability, and reduced IT density your enterprise requires.

Dell EMC

HITACHI STORAGE SUPPORTED

To help you focus on operational opportunities, Top Gun offers multiple levels of Hitachi support services. Our support is designed for the deployment you require: same-day, two-hour, four-hour, and next business day target response times. Our commitment to you is that we will continue to identify and deploy the right resources, effective strategies, and innovations to help you reach your technology goals. Top Gun Global service centers are strategically located across the world ensures a Top Gun expert is always available to support your service contract, 24/7.

Hitachi AMS

  • AMS200
  • AMS500
  • AMS1000
  • AMS2100
  • AMS2300
  • AMS2500

Hitachi HUS

  • HUS-100
  • HUS-130
  • HUS-150
  • HUS-VM

Hitachi RAID

  • USP
  • USP-VM
  • VSP
  • G1000
  • GXx00

Hitachi HUS Support

Top Gun Technology partners with our Hitachi storage clients to create a solution focused on their Hitachi HUS maintenance goals. Our Hitachi HUS support provides comprehensive break/fix support, and software issue determination that improves reliability, effectiveness, and uptime of your HUS storage.

Hitachi AMS Support

Enterprises thrive in today’s digital economy by advancing your IT infrastructure to ensure it can handle data faster and more efficiently with Hitachi AMS hardware within the data center. Our Hitachi AMS support provides comprehensive break/fix support and software issue determination that enhances IT agility and improve customer satisfaction. 

Samples of hardware break/fix solutions:

  • Drives
  • Caching backup battery
  • CBL Fan Module
  • Power supply
  • Controller module
  • Host I/O Board
  • CBL I/O Module
  • CBL Drive Module

Additional Hitachi Resources

Dell EMC Storage Maintenance

WHY CHOOSE TOP GUN FOR Hitachi Support MAINTENANCE

ServiceNow™

ServiceNow™

The backbone of our ticketing, incident and asset management field service capabilities.

L3 Engineers

Experts

Top Gun L3 Hitachi Support technical support engineers are the best in the industry.

Service Network

Service Network

Our engineer-staffed service network is located throughout the World, providing 24/7 support.

ACCOMMODATING. CUSTOMIZED. TOP LEVEL SUPPORT

Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits—including enabling employees, improving service levels, and delivering game‑changing economics.

24 x 7 x 2

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 2HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

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24 x 7 x 4

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 4HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

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24 x 7 x NBD

  • 24/7 Help Desk

  • 24/7 Monitoring

  • NBD Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

Learn More

CUSTOM

  • Custom Help Desk

  • Custom Monitoring

  • Custom Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

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HITACHI STORAGE FAQ

The TGT Mission Critical Platform will implement service efficiencies which drive down expense year over year within your environment, yielding significant economic gain while retaining continuity and consistency across your facilities.

As a standard part of our hardware maintenance support, we include remedial software support. Our software support model is best described as Software Break/Fix. The support requires the client has a licensed product and it is functional. Excluded from support are administrative activities like setup or configuration of the software product for the client.

“OEM support spending can be reduced by leveraging a blend of OEM and TPM maintenance together in a hybrid solution,” says Tenneson. “TPM contracts will offer customers an average of 60% savings off OEM support list prices.” Gartner August 2017

Third-Party Maintenance (TPM) helps extend the life of your assets instead of replacing your hardware post warranty. When the OEM no longer supports its storage, server, or network hardware, TPM companies help clients avoid unnecessary technology refreshes to yield significant economic gain while retaining continuity and consistency across facilities.

At Top Gun, our Mission Critical Support Platform delivers three key business benefits: (1) Improved performance (2) Increased value (3) a better personal and digital experience. Driving down costs and improving performance is not mutually exclusive. Our services drive system availability. Especially in big data environments, where storage and computing availability serve as the backbone of the business.

THE TOP GUN DIFFERENCE.

Powered by ServiceNow, Top Gun Technology provides TPM 2.0™ maintenance services that are uniquely designed to deliver the highest quality of infrastructure support for mission critical operations.

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Mission Critical - The Top Gun Difference

Let’s Talk Mission Critical Support

As a Top Gun client, you’ll notice a superior level of commitment and personalized support – day or night – from the most experienced technical engineering team in the industry. Proven. Trusted. Reliable