Dell EMC VNX2 SUPPORT
Dell VNX2 maintenance services by Top Gun provide data centers globally with out-of-warranty and end of service life support. Top Gun’s first call services and call-home monitoring, as well as comprehensive break/fix support ensure your VNX storage systems continue to provide powerful and efficient storage well beyond the target EOSL date.
VNX2 Maintenance
Top Gun Technology’s hardware support of the Dell VNX product line includes all hardware break/fix solutions, excluding firmware and software updates.
Examples of hardware break/fix activities:
- Flash, SAS, and NL-SAS drives
- Control Station
- SAS Controller
- Battery Backup Units (BBUs)
- Standby Power Supplies
Dell EMC VNX2 Technical Specifications
The VNX 2-generation series offer simplified, efficient and economical storage solutions for FC, FCoE, 1Gbe, and 10Gbe connectivity with model capacities ranging from lower mid-tier to enterprise series. Some of the enhancements to the VNX2 series include improvements within the Unisphere management software framework, next generation PCIe I/O modules, a larger selection of SAS drives, and high density DAEs, all of which provide significant advancements in performance.
| Model | Max Qty Drives-Max Capacity | Processor | Fast Cache | Max Port per Array | Unified-File Componenet Max Data Movers | Unified-File Component Max Ports on Data Mover | Max 6GB/s SAS Buses | Drives Supported | Drive Encl Options | Protocols Supported |
|---|---|---|---|---|---|---|---|---|---|---|
| VNX5200 | 125/500TB | 2X Intel Xeon E5-2600 4-Core 1.2GHz/32GB | 600GB | 28 | 43833 | FC PORTS=4; IP PORTS=8; 1GBASET=8; 10 Gbe=4 | 2 x 4-Lane | FLASH: 100GB, 200GB, 400GB, 800GB, 1.6TB, 3.2TB; FAST CACHE: 100GB, 200GB, 400GB; 10K SAS: 600GB, 900GB, 1.2TB;15K SAS: 300GB, 600GB;NL-SAS: 1TB, 2TB, 3TB, 4TB | 15 X 3/5″ SAS/FLASH/NL-SAS (3U); 25 X 2.5″ SAS/FLASH (2U) | ISCSI; FCP; FCoE; NFSv2, v3, v4, v4.1 WITH Pnfs; CIFS (SMB1, 2 and 3); FTP |
| VNX5400 | 250/1,000TB | 2X Intel Xeon E5-2600 4-Core 1.8GHz/32GB | 1TB | 36 | 43834 | FC PORTS=4; IP PORTS=8; 1GBASET=8; 10 Gbe=4 | 2 x 4-Lane | FLASH: 100GB, 200GB, 400GB, 800GB, 1.6TB, 3.2TB; FAST CACHE: 100GB, 200GB, 400GB; 10K SAS: 600GB, 900GB, 1.2TB; 15K SAS: 300GB, 600GB; NL-SAS: 1TB, 2TB, 3TB, 4TB | 15 X 3/5″ SAS/FLASH/NL-SAS (3U); 25 X 2.5″ SAS/FLASH (2U) 60 x 3.5″ (4U), 120X2.5″ (3U) FLASH, SAS, NL-SAS | ISCSI; FCP; FCoE; NFSv2, v3, v4, v4.1 WITH Pnfs; CIFS (SMB1, 2 and 3); FTP |
| VNX5600 | 500/2,000TB | 2X Intel Xeon E5-2600 4-Core 2.4GHz/48GB | 2TB | 44 | 43834 | FC PORTS=4; IP PORTS=8; 1GBASET=8; 10 Gbe=4 | 6 x 4-Lane or 2 x 4-Lane + 2 x 8-Lane | FLASH: 100GB, 200GB, 400GB, 800GB, 1.6TB, 3.2TB; FAST CACHE: 100GB, 200GB, 400GB; 10K SAS: 600GB, 900GB, 1.2TB; 15K SAS: 300GB, 600GB; NL-SAS: 1TB, 2TB, 3TB, 4TB | 15 X 3/5″ SAS/FLASH/NL-SAS (3U); 25 X 2.5″ SAS/FLASH (2U) 60 x 3.5″ (4U), 120X2.5″ (3U) FLASH, SAS, NL-SAS | ISCSI; FCP; FCoE; NFSv2, v3, v4, v4.1 WITH Pnfs; CIFS (SMB1, 2 and 3); FTP |
| VNX5800 | 750/3,000TB | 2X Intel Xeon E5-2600 6-Core 2.0GHz/64GB | 3TB | 44 | 43867 | FC PORTS=4; IP PORTS=12; 1GBASET=12; 10 Gbe=6 | 6 x 4-Lane or 2 x 4-Lane + 2 x 8-Lane | FLASH: 100GB, 200GB, 400GB, 800GB, 1.6TB, 3.2TB; FAST CACHE: 100GB, 200GB, 400GB;10K SAS: 600GB, 900GB, 1.2TB;15K SAS: 300GB, 600GB; NL-SAS: 1TB, 2TB, 3TB, 4TB | 15 X 3/5″ SAS/FLASH/NL-SAS (3U); 25 X 2.5″ SAS/FLASH (2U) 60 x 3.5″ (4U), 120X2.5″ (3U) FLASH, SAS, NL-SAS | ISCSI; FCP; FCoE; NFSv2, v3, v4, v4.1 WITH Pnfs; CIFS (SMB1, 2 and 3); FTP |
| VNX7600 | 1000/4,000TB | 2X Intel Xeon E5-2600 8-Core 2.2GHz/128GB | 4.2TB | 44 | 43869 | FC PORTS=4; IP PORTS=12; 1GBASET=12; 10 Gbe=6 | 6 x 4-Lane or 2 x 4-Lane + 2 x 8-Lane | FLASH: 100GB, 200GB, 400GB, 800GB, 1.6TB, 3.2TB;FAST CACHE: 100GB, 200GB, 400GB;10K SAS: 600GB, 900GB, 1.2TB;15K SAS: 300GB, 600GB; NL-SAS: 1TB, 2TB, 3TB, 4TB | 15 X 3/5″ SAS/FLASH/NL-SAS (3U); 25 X 2.5″ SAS/FLASH (2U) 60 x 3.5″ (4U), 120X2.5″ (3U) FLASH, SAS, NL-SAS | ISCSI; FCP; FCoE; NFSv2, v3, v4, v4.1 WITH Pnfs; CIFS (SMB1, 2 and 3); FTP |
| VNX8000 | 1500/6000TB | 2X Intel Xeon E5-2600 8-Core 2.7GHz/256GB | 4.8TB | 88 | 43869 | FC PORTS=4; IP PORTS=16; 1GBASET=16; 10 Gbe=8 | 16 x 4-Lane or 8 x 8-Lane | FLASH: 100GB, 200GB, 400GB, 800GB, 1.6TB, 3.2TB;FAST CACHE: 100GB, 200GB, 400GB;10K SAS: 600GB, 900GB, 1.2TB;15K SAS: 300GB, 600GB; NL-SAS: 1TB, 2TB, 3TB, 4TB | 15 X 3/5″ SAS/FLASH/NL-SAS (3U); 25 X 2.5″ SAS/FLASH (2U) 60 x 3.5″ (4U), 120X2.5″ (3U) FLASH, SAS, NL-SAS | ISCSI; FCP; FCoE; NFSv2, v3, v4, v4.1 WITH Pnfs; CIFS (SMB1, 2 and 3); FTP |
WHY CHOOSE TOP GUN FOR VNX2 MAINTENANCE
ServiceNow™
The backbone of our ticketing, incident and asset management field service capabilities.
Experts
Top Gun L3 VNX2 technical support engineers are the best in the industry.
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Our engineer-staffed service network is located throughout the World, providing 24/7 support.
ACCOMMODATING. CUSTOMIZED. TOP LEVEL SUPPORT
Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits—including enabling employees, improving service levels, and delivering game‑changing economics.
24 x 7 x 2
24/7 Help Desk
24/7 Monitoring
2HR Onsite Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration
24 x 7 x 4
24/7 Help Desk
24/7 Monitoring
4HR Onsite Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration
24 x 7 x NBD
24/7 Help Desk
24/7 Monitoring
NBD Onsite Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration
CUSTOM
Custom Help Desk
Custom Monitoring
Custom Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration
STORAGE FAQ
The TGT Mission Critical Platform will enable service efficiencies which drive down expense year over year within your environment, yielding significant economic gain while retaining continuity and consistency across your facilities.
As a standard part of our hardware maintenance support, we include remedial software support. Our software support model is best described as Software Break/Fix. The support requires the client has a licensed product and it is functional. Excluded from support are administrative activities like setup or configuration of the software product for the client.
“OEM support spending can be reduced by leveraging a blend of OEM and TPM maintenance together in a hybrid solution,” says Tenneson. “TPM contracts will offer customers an average of 60% savings off OEM support list prices.” Gartner August 2017
At Top Gun, our Mission Critical Support Platform delivers three key business benefits: (1) Improved performance (2) Increased value (3) a better personal and digital experience. Driving down costs and improving performance is not mutually exclusive. Our services drive system availability. Especially in big data environments, where storage and computing availability serve as the backbone of the business.
THE TOP GUN DIFFERENCE.
Powered by ServiceNow, Top Gun Technology provides TPM 2.0™ maintenance services that are uniquely designed to deliver the highest quality of infrastructure support for mission critical operations.
Let’s Talk Mission Critical Support
As a Top Gun client, you’ll notice a superior level of commitment and personalized support – day or night – from the most experienced technical engineering team in the industry. Proven. Trusted. Reliable