Dell EMC VNX2 SUPPORT

Dell VNX2 maintenance services by Top Gun provide data centers globally with out-of-warranty and end of service life support. Top Gun’s first call services and call-home monitoring, as well as comprehensive break/fix support ensure your VNX storage systems continue to provide powerful and efficient storage well beyond the target EOSL date.

Model VNXe 3200 by Dell EMC

VNX2 Maintenance

Top Gun Technology’s hardware support of the Dell VNX product line includes all hardware break/fix solutions, excluding firmware and software updates.

Examples of hardware break/fix activities:

  • Flash, SAS, and NL-SAS drives
  • Control Station
  • SAS Controller
  • Battery Backup Units (BBUs)
  • Standby Power Supplies

Dell EMC VNX2 Technical Specifications

The VNX 2-generation series offer simplified, efficient and economical storage solutions for FC, FCoE, 1Gbe, and 10Gbe connectivity with model capacities ranging from lower mid-tier to enterprise series. Some of the enhancements to the VNX2 series include improvements within the Unisphere management software framework, next generation PCIe I/O modules, a larger selection of SAS drives, and high density DAEs, all of which provide significant advancements in performance.

ModelMax Qty Drives-Max CapacityProcessorFast CacheMax Port per ArrayUnified-File Componenet Max Data MoversUnified-File Component Max Ports on Data MoverMax 6GB/s SAS BusesDrives SupportedDrive Encl OptionsProtocols Supported
VNX5200125/500TB2X Intel Xeon E5-2600 4-Core 1.2GHz/32GB600GB2843833FC PORTS=4; IP PORTS=8; 1GBASET=8; 10 Gbe=42 x 4-LaneFLASH: 100GB, 200GB, 400GB, 800GB, 1.6TB, 3.2TB; FAST CACHE: 100GB, 200GB, 400GB; 10K SAS: 600GB, 900GB, 1.2TB;15K SAS: 300GB, 600GB;NL-SAS: 1TB, 2TB, 3TB, 4TB15 X 3/5″ SAS/FLASH/NL-SAS (3U); 25 X 2.5″ SAS/FLASH (2U)ISCSI; FCP; FCoE; NFSv2, v3, v4, v4.1 WITH Pnfs; CIFS (SMB1, 2 and 3); FTP
VNX5400250/1,000TB2X Intel Xeon E5-2600 4-Core 1.8GHz/32GB1TB3643834FC PORTS=4; IP PORTS=8; 1GBASET=8; 10 Gbe=42 x 4-LaneFLASH: 100GB, 200GB, 400GB, 800GB, 1.6TB, 3.2TB; FAST CACHE: 100GB, 200GB, 400GB; 10K SAS: 600GB, 900GB, 1.2TB; 15K SAS: 300GB, 600GB; NL-SAS: 1TB, 2TB, 3TB, 4TB15 X 3/5″ SAS/FLASH/NL-SAS (3U); 25 X 2.5″ SAS/FLASH (2U) 60 x 3.5″ (4U), 120X2.5″ (3U) FLASH, SAS, NL-SASISCSI; FCP; FCoE; NFSv2, v3, v4, v4.1 WITH Pnfs; CIFS (SMB1, 2 and 3); FTP
VNX5600500/2,000TB2X Intel Xeon E5-2600 4-Core 2.4GHz/48GB2TB4443834FC PORTS=4; IP PORTS=8; 1GBASET=8; 10 Gbe=46 x 4-Lane or 2 x 4-Lane + 2 x 8-LaneFLASH: 100GB, 200GB, 400GB, 800GB, 1.6TB, 3.2TB; FAST CACHE: 100GB, 200GB, 400GB; 10K SAS: 600GB, 900GB, 1.2TB; 15K SAS: 300GB, 600GB; NL-SAS: 1TB, 2TB, 3TB, 4TB15 X 3/5″ SAS/FLASH/NL-SAS (3U); 25 X 2.5″ SAS/FLASH (2U) 60 x 3.5″ (4U), 120X2.5″ (3U) FLASH, SAS, NL-SASISCSI; FCP; FCoE; NFSv2, v3, v4, v4.1 WITH Pnfs; CIFS (SMB1, 2 and 3); FTP
VNX5800750/3,000TB2X Intel Xeon E5-2600 6-Core 2.0GHz/64GB3TB4443867FC PORTS=4; IP PORTS=12; 1GBASET=12; 10 Gbe=66 x 4-Lane or 2 x 4-Lane + 2 x 8-LaneFLASH: 100GB, 200GB, 400GB, 800GB, 1.6TB, 3.2TB; FAST CACHE: 100GB, 200GB, 400GB;10K SAS: 600GB, 900GB, 1.2TB;15K SAS: 300GB, 600GB; NL-SAS: 1TB, 2TB, 3TB, 4TB15 X 3/5″ SAS/FLASH/NL-SAS (3U); 25 X 2.5″ SAS/FLASH (2U) 60 x 3.5″ (4U), 120X2.5″ (3U) FLASH, SAS, NL-SASISCSI; FCP; FCoE; NFSv2, v3, v4, v4.1 WITH Pnfs; CIFS (SMB1, 2 and 3); FTP
VNX76001000/4,000TB2X Intel Xeon E5-2600 8-Core 2.2GHz/128GB4.2TB4443869FC PORTS=4; IP PORTS=12; 1GBASET=12; 10 Gbe=66 x 4-Lane or 2 x 4-Lane + 2 x 8-LaneFLASH: 100GB, 200GB, 400GB, 800GB, 1.6TB, 3.2TB;FAST CACHE: 100GB, 200GB, 400GB;10K SAS: 600GB, 900GB, 1.2TB;15K SAS: 300GB, 600GB; NL-SAS: 1TB, 2TB, 3TB, 4TB15 X 3/5″ SAS/FLASH/NL-SAS (3U); 25 X 2.5″ SAS/FLASH (2U) 60 x 3.5″ (4U), 120X2.5″ (3U) FLASH, SAS, NL-SASISCSI; FCP; FCoE; NFSv2, v3, v4, v4.1 WITH Pnfs; CIFS (SMB1, 2 and 3); FTP
VNX80001500/6000TB2X Intel Xeon E5-2600 8-Core 2.7GHz/256GB4.8TB8843869FC PORTS=4; IP PORTS=16; 1GBASET=16; 10 Gbe=816 x 4-Lane or 8 x 8-LaneFLASH: 100GB, 200GB, 400GB, 800GB, 1.6TB, 3.2TB;FAST CACHE: 100GB, 200GB, 400GB;10K SAS: 600GB, 900GB, 1.2TB;15K SAS: 300GB, 600GB; NL-SAS: 1TB, 2TB, 3TB, 4TB15 X 3/5″ SAS/FLASH/NL-SAS (3U); 25 X 2.5″ SAS/FLASH (2U) 60 x 3.5″ (4U), 120X2.5″ (3U) FLASH, SAS, NL-SASISCSI; FCP; FCoE; NFSv2, v3, v4, v4.1 WITH Pnfs; CIFS (SMB1, 2 and 3); FTP

WHY CHOOSE TOP GUN FOR VNX2 MAINTENANCE

ServiceNow™

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The backbone of our ticketing, incident and asset management field service capabilities.

L3 Engineers

Experts

Top Gun L3 VNX2 technical support engineers are the best in the industry.

Service Network

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Our engineer-staffed service network is located throughout the World, providing 24/7 support.

ACCOMMODATING. CUSTOMIZED. TOP LEVEL SUPPORT

Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits—including enabling employees, improving service levels, and delivering game‑changing economics.

24 x 7 x 2

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 2HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

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24 x 7 x 4

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 4HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

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24 x 7 x NBD

  • 24/7 Help Desk

  • 24/7 Monitoring

  • NBD Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

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CUSTOM

  • Custom Help Desk

  • Custom Monitoring

  • Custom Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

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STORAGE FAQ

The TGT Mission Critical Platform will enable service efficiencies which drive down expense year over year within your environment, yielding significant economic gain while retaining continuity and consistency across your facilities.

As a standard part of our hardware maintenance support, we include remedial software support. Our software support model is best described as Software Break/Fix. The support requires the client has a licensed product and it is functional. Excluded from support are administrative activities like setup or configuration of the software product for the client.

“OEM support spending can be reduced by leveraging a blend of OEM and TPM maintenance together in a hybrid solution,” says Tenneson. “TPM contracts will offer customers an average of 60% savings off OEM support list prices.” Gartner August 2017

Third-Party Maintenance (TPM) helps extend the life of your assets instead of replacing your hardware post warranty. When the OEM no longer supports its storage, server, or network hardware, TPM companies help clients avoid unnecessary technology refreshes.

At Top Gun, our Mission Critical Support Platform delivers three key business benefits: (1) Improved performance (2) Increased value (3) a better personal and digital experience. Driving down costs and improving performance is not mutually exclusive. Our services drive system availability. Especially in big data environments, where storage and computing availability serve as the backbone of the business.

THE TOP GUN DIFFERENCE.

Powered by ServiceNow, Top Gun Technology provides TPM 2.0™ maintenance services that are uniquely designed to deliver the highest quality of infrastructure support for mission critical operations.

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As a Top Gun client, you’ll notice a superior level of commitment and personalized support – day or night – from the most experienced technical engineering team in the industry. Proven. Trusted. Reliable