Dell Isilon MAINTENANCE

Top Gun Dell Isilon maintenance provides the dependability, availability, and serviceability features demanded by your business-critical enterprise applications. Our Isilon maintenance simplifies and reduces service time while ensuring continuous operation. Top Gun clients receive access to in-house L3 Isilon Engineers and levels of client care that exceed what is available in the market.

EMC Isilon Family Manufactured by Dell

Dell Isilon Support

Top Gun Dell Isilon support includes all hardware break/fix issues.

Dell Isilon break/fix repairs available:

  • NAS Node Backup Cache
  • HDD / SSD Replacements
  • NVRAM Card
  • Circulating Fan
  • Power Supply

Supported Dell Isilon Models

Isilon NL

  • NL400
  • NL410

Isilon HD

  • HD400

Isilon S

  • S200
  • S210

Isilon X

  • X200
  • X210
  • X400
  • X410

Isilon Archive

  • A100
  • A200
  • A2000

Isilon IQ

  • 1920, 3000
  • 6000, 9000

Dell Isilon Technical Specifications

The Dell EMC Isilon series is based on modular scale out NAS systems using node/cluster architecture and OneFS O/S which supports most major network protocols. The variety of series covers critical performance with the all Flash Series offering up to 250,000 IOPS, the S series offering high performance and large scalability, the NL series offering management of massive amounts of unstructured data, and to the NL, HD and X Series offering a combination of the NL SAS and SSDs.

ModelDrivesQty Drives SupportedCapacity per ChassisNodes/Chassis; Max No Chassis per ClusterForm FactorNetworking
F8001.6TB, 3.2TB or 15.4tb SSD15/node; 60/chassis96TB, 192 or 924 TB4 nodes/1 to 364U2 x 10 Gbe (SFP+ or twin-ax copper or 2 x 40 GBE (QSFP+)
A2002TB, 4TB, 8TB SATA; Cache/Node=1 or 2 400GB SSD15/node; 60/chassis120-480TB4 nodes/1 to 364U2 x 10 GbE (SFP)
A200010TB SATA20/node; 80/chassis800TB4 nodes/1 to 364U2 x 10 GbE (SFP)
HD4006TB, 8 TB SATA; 59 SATA + 1 800GB SSD60/node; 60/chassis354TB/472TB1 nodes/3 to 1444U10 Gbps, 1 Gbps and 100 Mbps network connectivity
H4002TB, 4TB, 8TB SATA; Cache/Node: 1 or 2 800GB/1.6TB or 3.2TB SSD15/node; 60/chassis120TB, 240TB, 480TB4 nodes/1 to 364U2 x 10 GbE (SFP+)
H5002TB, 4TB, 8TB15/node; 60/chassis120TB, 240TB, 480TB4 nodes/1 to 364U2 x 10 GE (SFP+ or twin-ax copper) or 2 x 40 GBE (QSFP+)
H600600GB 10K SAS; 1.2TB 10K SAS; Cache/Node: 1 or 2 1.6TB or 3.2TB SSD15/node; 60/chassis72TB or 144TB4 nodes/4U2 x 10GE (SFP+ or twin-ax copper) or 2 x 40 GbE (QSFP+)
NL4101TB, 2TB, 3TB, 4TB, 6TB, 8TB Cache/Node 1 SSD 200GB, 400GB, 800GB, 1.6TB35/node; 35/chassis105TB-40.3PB1 node/1 to 1444U2 x 1 GE and 2 x 10 GE (SFP+ or twin-ax copper)
NL4001TB, 2TB, 3TB, 4TB, 8TB35/node; 35/chassis105TB-40.3PB1 node/1 to 1444U2 x 1 GE and 2 x 10 GE (SFP+ or twin-ax copper)
X2101TB, 2TB, 3TB SATA and up to 6 SSD 200Gb, 400GB or 800GB12/node18TB to 6.9PB1 node/3 to 1442U4 x GBE (twin-ax copper) or 4 x GE or 2 x GE + 2 x 10GE (SFP+ or Twin-ax Copper)
X4101TB, 2TB, 3TB, 4TB and up to 6 SSDs 200GB, 400Gb 800GB36/node108TB to 20.7PB1 node/3 to 1444U2 x 1 GE and 2 x 10 GE (SFP+ or twin-ax copper) or 2 x 1 GE and 2 x 40 GE (QSFP+) (Requires OneFS 8.0.0.1 or higher
X2001TB, 2TB, 3TB and up to 6 SSDs 200GB, 400Gb 800GB12/node82GB-6.9PB1 node/3 to 1442U2 x 1 GE and 2 x 10 GE (SFP+ or twin-ax copper)
X4001TB, 2TB, 3TB and up to 6 SSDs 200GB, 400Gb 800GB36/node97.2TB-20.7PB1 node/3 to 1444U4 x GBE or 2 x GE + 2 x 10 GE (SFP+ or Twin-ax copper)
S210300GB 10K, 600GB 10K, 900GB 10K, 1.2TB 10K; 0-6 SSDs 400GB, 800GB or 1.6TB24/node16.2TB to 4.15PB1 node/3 to 1442U2 copper 1000 Base-T (GE) and 2 x 10GE (SFP+ or twin-ax copper) or 2 x 1 Gigabit Ethernet and 2 x 40GbE (QSFP+) (Requires OneFS 8.0.0.1 or higher)
S200300GB 10K, 600GB 10K, 900GB 10K, 1.2TB 10K 0-6 SSDs 200GB, 400GB or 800GB24/node16.2TB to 4.15PB1 node/3 to 1442U4 copper 1000 Base-T (GE) or 4 x GE (copper) or 2 x GE and 2 x 10GE (SFP+ or twin-ax copper)
Supported Isilon Software
  • OneFS
  • DataIQ
  • CloudIQ
  • SnycIQ
  • NDMP
  • SnapshotIQ
Professional Services Available
  • Rack and Stack
  • Data Migrations
  • Equipment upgrades or replacement
  • Configuration changes
  • Backup Software and Integration
  • Performance Analysis
  • System Command Administration
  • Switch Zoning configuration
  • NAS configurations
  • Storage Architecture Services

WHY CHOOSE TOP GUN FOR Dell Isilon MAINTENANCE

ServiceNow™

ServiceNow™

The backbone of our ticketing, incident and asset management field service capabilities.

L3 Engineers

Experts

Top Gun L3 Dell Isilon technical support engineers are the best in the industry.

Service Network

Service Network

Our engineer-staffed service network is located throughout the World, providing 24/7 support.

ACCOMMODATING. CUSTOMIZED. TOP LEVEL SUPPORT

Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits—including enabling employees, improving service levels, and delivering game‑changing economics.

24 x 7 x 2

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 2HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

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24 x 7 x 4

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 4HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

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24 x 7 x NBD

  • 24/7 Help Desk

  • 24/7 Monitoring

  • NBD Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

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CUSTOM

  • Custom Help Desk

  • Custom Monitoring

  • Custom Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

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STORAGE FAQ

The TGT Mission Critical Platform will enable service efficiencies which drive down expense year over year within your environment, yielding significant economic gain while retaining continuity and consistency across your facilities.

As a standard part of our hardware maintenance support, we include remedial software support. Our software support model is best described as Software Break/Fix. The support requires the client has a licensed product and it is functional. Excluded from support are administrative activities like setup or configuration of the software product for the client.

“OEM support spending can be reduced by leveraging a blend of OEM and TPM maintenance together in a hybrid solution,” says Tenneson. “TPM contracts will offer customers an average of 60% savings off OEM support list prices.” Gartner August 2017

Third-Party Maintenance (TPM) helps extend the life of your assets instead of replacing your hardware post warranty. When the OEM no longer supports its storage, server, or network hardware, TPM companies help clients avoid unnecessary technology refreshes.

At Top Gun, our Mission Critical Support Platform delivers three key business benefits: (1) Improved performance (2) Increased value (3) a better personal and digital experience. Driving down costs and improving performance is not mutually exclusive. Our services drive system availability. Especially in big data environments, where storage and computing availability serve as the backbone of the business.

THE TOP GUN DIFFERENCE.

Powered by ServiceNow, Top Gun Technology provides TPM 2.0™ maintenance services that are uniquely designed to deliver the highest quality of infrastructure support for mission critical operations.

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As a Top Gun client, you’ll notice a superior level of commitment and personalized support – day or night – from the most experienced technical engineering team in the industry. Proven. Trusted. Reliable