Dell Isilon MAINTENANCE
Top Gun Dell Isilon maintenance provides the dependability, availability, and serviceability features demanded by your business-critical enterprise applications. Our Isilon maintenance simplifies and reduces service time while ensuring continuous operation. Top Gun clients receive access to in-house L3 Isilon Engineers and levels of client care that exceed what is available in the market.

Dell Isilon Support
Top Gun Dell Isilon support includes all hardware break/fix issues.
Dell Isilon break/fix repairs available:
- NAS Node Backup Cache
- HDD / SSD Replacements
- NVRAM Card
- Circulating Fan
- Power Supply
Supported Dell Isilon Models
Isilon NL
- NL400
- NL410
Isilon HD
- HD400
Isilon S
- S200
- S210
Isilon X
- X200
- X210
- X400
- X410
Isilon Archive
- A100
- A200
- A2000
Isilon IQ
- 1920, 3000
- 6000, 9000
Dell Isilon Technical Specifications
The Dell EMC Isilon series is based on modular scale out NAS systems using node/cluster architecture and OneFS O/S which supports most major network protocols. The variety of series covers critical performance with the all Flash Series offering up to 250,000 IOPS, the S series offering high performance and large scalability, the NL series offering management of massive amounts of unstructured data, and to the NL, HD and X Series offering a combination of the NL SAS and SSDs.
Model | Drives | Qty Drives Supported | Capacity per Chassis | Nodes/Chassis; Max No Chassis per Cluster | Form Factor | Networking |
---|---|---|---|---|---|---|
F800 | 1.6TB, 3.2TB or 15.4tb SSD | 15/node; 60/chassis | 96TB, 192 or 924 TB | 4 nodes/1 to 36 | 4U | 2 x 10 Gbe (SFP+ or twin-ax copper or 2 x 40 GBE (QSFP+) |
A200 | 2TB, 4TB, 8TB SATA; Cache/Node=1 or 2 400GB SSD | 15/node; 60/chassis | 120-480TB | 4 nodes/1 to 36 | 4U | 2 x 10 GbE (SFP) |
A2000 | 10TB SATA | 20/node; 80/chassis | 800TB | 4 nodes/1 to 36 | 4U | 2 x 10 GbE (SFP) |
HD400 | 6TB, 8 TB SATA; 59 SATA + 1 800GB SSD | 60/node; 60/chassis | 354TB/472TB | 1 nodes/3 to 144 | 4U | 10 Gbps, 1 Gbps and 100 Mbps network connectivity |
H400 | 2TB, 4TB, 8TB SATA; Cache/Node: 1 or 2 800GB/1.6TB or 3.2TB SSD | 15/node; 60/chassis | 120TB, 240TB, 480TB | 4 nodes/1 to 36 | 4U | 2 x 10 GbE (SFP+) |
H500 | 2TB, 4TB, 8TB | 15/node; 60/chassis | 120TB, 240TB, 480TB | 4 nodes/1 to 36 | 4U | 2 x 10 GE (SFP+ or twin-ax copper) or 2 x 40 GBE (QSFP+) |
H600 | 600GB 10K SAS; 1.2TB 10K SAS; Cache/Node: 1 or 2 1.6TB or 3.2TB SSD | 15/node; 60/chassis | 72TB or 144TB | 4 nodes/ | 4U | 2 x 10GE (SFP+ or twin-ax copper) or 2 x 40 GbE (QSFP+) |
NL410 | 1TB, 2TB, 3TB, 4TB, 6TB, 8TB Cache/Node 1 SSD 200GB, 400GB, 800GB, 1.6TB | 35/node; 35/chassis | 105TB-40.3PB | 1 node/1 to 144 | 4U | 2 x 1 GE and 2 x 10 GE (SFP+ or twin-ax copper) |
NL400 | 1TB, 2TB, 3TB, 4TB, 8TB | 35/node; 35/chassis | 105TB-40.3PB | 1 node/1 to 144 | 4U | 2 x 1 GE and 2 x 10 GE (SFP+ or twin-ax copper) |
X210 | 1TB, 2TB, 3TB SATA and up to 6 SSD 200Gb, 400GB or 800GB | 12/node | 18TB to 6.9PB | 1 node/3 to 144 | 2U | 4 x GBE (twin-ax copper) or 4 x GE or 2 x GE + 2 x 10GE (SFP+ or Twin-ax Copper) |
X410 | 1TB, 2TB, 3TB, 4TB and up to 6 SSDs 200GB, 400Gb 800GB | 36/node | 108TB to 20.7PB | 1 node/3 to 144 | 4U | 2 x 1 GE and 2 x 10 GE (SFP+ or twin-ax copper) or 2 x 1 GE and 2 x 40 GE (QSFP+) (Requires OneFS 8.0.0.1 or higher |
X200 | 1TB, 2TB, 3TB and up to 6 SSDs 200GB, 400Gb 800GB | 12/node | 82GB-6.9PB | 1 node/3 to 144 | 2U | 2 x 1 GE and 2 x 10 GE (SFP+ or twin-ax copper) |
X400 | 1TB, 2TB, 3TB and up to 6 SSDs 200GB, 400Gb 800GB | 36/node | 97.2TB-20.7PB | 1 node/3 to 144 | 4U | 4 x GBE or 2 x GE + 2 x 10 GE (SFP+ or Twin-ax copper) |
S210 | 300GB 10K, 600GB 10K, 900GB 10K, 1.2TB 10K; 0-6 SSDs 400GB, 800GB or 1.6TB | 24/node | 16.2TB to 4.15PB | 1 node/3 to 144 | 2U | 2 copper 1000 Base-T (GE) and 2 x 10GE (SFP+ or twin-ax copper) or 2 x 1 Gigabit Ethernet and 2 x 40GbE (QSFP+) (Requires OneFS 8.0.0.1 or higher) |
S200 | 300GB 10K, 600GB 10K, 900GB 10K, 1.2TB 10K 0-6 SSDs 200GB, 400GB or 800GB | 24/node | 16.2TB to 4.15PB | 1 node/3 to 144 | 2U | 4 copper 1000 Base-T (GE) or 4 x GE (copper) or 2 x GE and 2 x 10GE (SFP+ or twin-ax copper) |
Supported Isilon Software
- OneFS
- DataIQ
- CloudIQ
- SnycIQ
- NDMP
- SnapshotIQ
Professional Services Available
- Rack and Stack
- Data Migrations
- Equipment upgrades or replacement
- Configuration changes
- Backup Software and Integration
- Performance Analysis
- System Command Administration
- Switch Zoning configuration
- NAS configurations
- Storage Architecture Services
Additional Dell Resources
WHY CHOOSE TOP GUN FOR Dell Isilon MAINTENANCE

ServiceNow™
The backbone of our ticketing, incident and asset management field service capabilities.

Experts
Top Gun L3 Dell Isilon technical support engineers are the best in the industry.

Service Network
Our engineer-staffed service network is located throughout the World, providing 24/7 support.
ACCOMMODATING. CUSTOMIZED. TOP LEVEL SUPPORT
Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits—including enabling employees, improving service levels, and delivering game‑changing economics.
24 x 7 x 2
24/7 Help Desk
24/7 Monitoring
2HR Onsite Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration
24 x 7 x 4
24/7 Help Desk
24/7 Monitoring
4HR Onsite Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration
24 x 7 x NBD
24/7 Help Desk
24/7 Monitoring
NBD Onsite Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration
CUSTOM
Custom Help Desk
Custom Monitoring
Custom Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration
STORAGE FAQ
The TGT Mission Critical Platform will enable service efficiencies which drive down expense year over year within your environment, yielding significant economic gain while retaining continuity and consistency across your facilities.
As a standard part of our hardware maintenance support, we include remedial software support. Our software support model is best described as Software Break/Fix. The support requires the client has a licensed product and it is functional. Excluded from support are administrative activities like setup or configuration of the software product for the client.
“OEM support spending can be reduced by leveraging a blend of OEM and TPM maintenance together in a hybrid solution,” says Tenneson. “TPM contracts will offer customers an average of 60% savings off OEM support list prices.” Gartner August 2017
At Top Gun, our Mission Critical Support Platform delivers three key business benefits: (1) Improved performance (2) Increased value (3) a better personal and digital experience. Driving down costs and improving performance is not mutually exclusive. Our services drive system availability. Especially in big data environments, where storage and computing availability serve as the backbone of the business.
THE TOP GUN DIFFERENCE.
Powered by ServiceNow, Top Gun Technology provides TPM 2.0™ maintenance services that are uniquely designed to deliver the highest quality of infrastructure support for mission critical operations.

Let’s Talk Mission Critical Support
As a Top Gun client, you’ll notice a superior level of commitment and personalized support – day or night – from the most experienced technical engineering team in the industry. Proven. Trusted. Reliable