Dell PowerVault SUPPORT
Top Gun Technology provides Dell PowerVault Support for end of warranty and end of service life PowerVault models in data centers across the world. First call services and call-home monitoring for PowerVault storage systems are available on all MD1000, MD3000 and NX Series systems, as well as comprehensive break/fix support, and software problem determination.
Dell PowerVault Support
Top Gun Technology’s hardware support of the Dell PowerVault product line includes all hardware break/fix solutions, excluding firmware and software updates.
Examples of PowerVault break/fix activities:
- Failed hard drives
- Damaged SSDs
- Power Supply Failure
- SAS Controller
- Fan replacement, etc.
Supported PowerVault Models
MD 1000 Series
- MD1000
- MD1200
- MD1220
MD 3000 Series
- MD3000
- MD3000I
- MD3200
- MD3200I
- MD3220
- MD3220I
- MD3600F
- MD3600I
- MD3620F
- MD3260I
- MD3800F
- MD3820F
- MD3820I
NX Series
- NX200
- NX300
- NX3000
- NX3100
Supported Software
- Boost
- Replicator
- Encryption
- Extended Retention
- Retention Lock
- Virtual Tape Library
- Management Center
Professional Services Available
- Rack and Stack
- Data Migrations
- Equipment upgrades or replacement
- Configuration changes
- Backup Software and Integration
- Performance Analysis
- System Command Administration
- Switch Zoning configuration
- NAS configurations
- Storage Architecture Services
Additional Dell Resources
WHY CHOOSE TOP GUN FOR Dell PowerVault MAINTENANCE
ServiceNow™
The backbone of our ticketing, incident and asset management field service capabilities.
Experts
Top Gun L3 Dell PowerVault technical support engineers are the best in the industry.
Service Network
Our engineer-staffed service network is located throughout the World, providing 24/7 support.
ACCOMMODATING. CUSTOMIZED. TOP LEVEL SUPPORT
Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits—including enabling employees, improving service levels, and delivering game‑changing economics.
24 x 7 x 2
24/7 Help Desk
24/7 Monitoring
2HR Onsite Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration
24 x 7 x 4
24/7 Help Desk
24/7 Monitoring
4HR Onsite Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration
24 x 7 x NBD
24/7 Help Desk
24/7 Monitoring
NBD Onsite Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration
CUSTOM
Custom Help Desk
Custom Monitoring
Custom Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration
STORAGE FAQ
The TGT Mission Critical Platform will enable service efficiencies which drive down expense year over year within your environment, yielding significant economic gain while retaining continuity and consistency across your facilities.
As a standard part of our hardware maintenance support, we include remedial software support. Our software support model is best described as Software Break/Fix. The support requires the client has a licensed product and it is functional. Excluded from support are administrative activities like setup or configuration of the software product for the client.
“OEM support spending can be reduced by leveraging a blend of OEM and TPM maintenance together in a hybrid solution,” says Tenneson. “TPM contracts will offer customers an average of 60% savings off OEM support list prices.” Gartner August 2017
At Top Gun, our Mission Critical Support Platform delivers three key business benefits: (1) Improved performance (2) Increased value (3) a better personal and digital experience. Driving down costs and improving performance is not mutually exclusive. Our services drive system availability. Especially in big data environments, where storage and computing availability serve as the backbone of the business.
THE TOP GUN DIFFERENCE.
Powered by ServiceNow, Top Gun Technology provides TPM 2.0™ maintenance services that are uniquely designed to deliver the highest quality of infrastructure support for mission critical operations.
Let’s Talk Mission Critical Support
As a Top Gun client, you’ll notice a superior level of commitment and personalized support – day or night – from the most experienced technical engineering team in the industry. Proven. Trusted. Reliable