Dell EMC Storage2024-01-09T15:26:16-06:00

Dell EMC Storage Maintenance

In today’s competitive business landscape, Top Gun’s Dell EMC Third Party Maintenance is a reliable and cost-effective solution to maximize system uptime and optimize IT infrastructure. Our team of experienced consultants recommends this service as a strategic investment for businesses seeking a competitive advantage.

Dell EMC Third Party Maintenance

Top Gun, a global frontrunner in Dell EMC maintenance and support, specializes in fortifying business-critical Dell EMC storage within data centers, driving exceptional performance and reliability.

Our approach transcends mere remediation of failing equipment; we elevate operations to “Top Gun” levels by leveraging an unparalleled pool of engineering expertise, sophisticated service tools, and advanced analytics.

Together, we provide transformative solutions that consistently deliver premier service quality across your enterprise, fostering resilience and optimization in your IT infrastructure.

Dell Storage Models Supported

From small companies to global enterprises, clients leverage the Top Gun service network to obtain solutions that strengthen their strategic objectives to simplify management and meet your ProLiant goals without sacrificing asset protection, business agility, and operating efficiency.

All ProLiant models up to the 10th generation are currently supported.

Dell Compellent

  • HB-1235
  • SC030, SC040
  • SC200, SC220, SC280
  • SC40, SC400, SC4020, SC420
  • SC8000, SC9000

Dell Data Domain

  • Gen 3
  • Gen 2
  • Gen 1

Dell EqualLogic

  • PS100E, PS200E, PS300E, PS400E
  • PS4000E, PS4000X, PS4100E, PS4100X
  • PS5000E, PS5000X, PS5000XV
  • PS6000E, PS6000X, PS6000XV
  • PS6500E, PS6500XV, PS6510E

Dell PowerVault Storage Array

  • MD1000, MD1200, MD1220
  • MD3000, MD3000I
  • MD3200, MD3200I, MD3220, MD3220I
  • MD3600F, MD3600I, MD3620F, MD3620I
  • MD3800F, MD3820F, MD3820I
  • NX200, NX300, NX3000, NX3100

Dell PowerVault Libraries

  • PowerVault TL1000
  • PowerVault TL2000
  • PowerVault TL4000

VNX

  • VNX5100, VNX5300, VNX5500, VNX5700, VNX7500
  • VNX5200, VNX5400, VNX5600, VNX5800, VNX7600, VNX8000
  • VNXe3100, VNXe3150, VNXe3300, VNXe1600, VNXe3200

Celerra

  • NS350, NS500, NS600, NS700
  • NX4, NS20, NS40, NS80, NS-120, NS-480, NS-960
  • NS500G, NS600G, NS700G, NS40G, NS80G
  • NSX, NSG2, NSG8
  • VG2, VG8

CLARiiON

  • CX3-10, CX3-20, CX3-40, CX3-80
  • CX4-120, CX4-240, CX4-480, CX4-960
  • CX200, CX300, CX400, CX500, CX600, CX700
  • FC4500, FC4700, FC5700
  • AX-100, AX-150, AX4-5

Unity

  • 300, 300F
  • 400, 400F
  • 500, 500F
  • 600, 600F

Symmetrix

  • 3100, 3130, 3200, 3230, 3500, 3300, 3400, 3430, 3700,3630, 3830, 3930,
  • 5100, 5200, 5500, 5300, 5330, 5430, 5700, 5630, 5830, 5900, 5930,
  • 8130, 8430, 8730, 8230, 8530, 8830
  • z8530, z8830
  • DMX 800, DMX 1000, DMX 2000, DMX 3000, DMX-3, DMX-4,

VMAX

  • VMAX SE, VMAXe
  • VMAX 10K, 20K, 40K
  • VMAX 100K, 200K, 400K
  • VMAX 250F, 450F, 850F, 950F
  • PowerMax 2000, 8000

XtremIO

  • XtremIO Gen 1

Connectrix

  • DS-300B, DS-300B-8G
  • DS-16B, DS-8B2, DS-16B2, DS-32B2-0D, DS-4100B, DS-4900B
  • DS-220B-FF-0, DS-5000B, DS-5100B, DS-5100B-8G, DS-5300B
  • DS-5300B-8G, DS-6505B, DS-6510B, DS-6520B, MP-7800B
  • MP-7840B, ED-12000-B, ED-24000B, ED-48000B, ED-DCX-B, ED-DCX-4S-B
  • ED-DCX8510-8B, ED-DCX8510-4B, ES-4300, DS-4400M, DS-24M2
  • DS-4700M, DS-16M, DS-16M2, DS-32M2, ED-64M, ED-140M, ED-10000M

Isilon

  • NL400, NL410, HD400
  • X200, X210, X400, X410
  • S200, S210
  • IQ series
  • A100
  • Infiniband

Personalized and Specialized Dell EMC Storage Support

Top Gun engineers excel in crafting tailored solutions for your unique needs amidst the rapidly evolving technology landscape. Our distinctive approach, known internally as the Mission Critical Platform or OverWatch™, sets us apart in the market.

Our process begins with a comprehensive analysis of your EMC storage system hardware, operating environment, hosts, workloads, configuration, performance, and capacity, enabling us to understand and enhance your system’s efficiency.

As experts in EMC hardware, Top Gun professionals possess the skills to offer a wide array of specialized services, from equipment selection aligned with business demands to downtime prevention strategies.

The Top Gun Mission Critical Platform swiftly reviews incident and ticket data through our ServiceNow IT Service Management (ITSM) platform, facilitating the migration of infrastructure to a maintenance model that drives economic value without compromising engineering excellence. Our goal is to create and extend value across your infrastructure.

Our Dell EMC support encompasses legacy EMC Clariion, Celerra, Centera, VNX, XtremIO, EMC Unity, Isilon, and the Symmetrix family, including the PowerMax platform. Our familiarity with other manufacturers’ systems allows for a single point of contact for all storage maintenance services and equipment needs, simplifying vendor and contract management. Whether it’s onsite technical services or remote assistance, our team is prepared to support you in any situation. We ensure your business leverages the most efficient storage systems, enabling you to concentrate on core objectives and customers while we manage IT and storage operations.

Why Choose Top Gun for Dell EMC Storage Maintenance

Accommodating. Customized. 
Top Level Support

Accommodating. Customized. 
Top Level Support

Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits — including enabling employees, improving service levels, and delivering game-changing economics.

Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits — including enabling employees, improving service levels, and delivering game-changing economics.

24x7x2

24/7 Help Desk
24/7 Monitoring
2HR Onsite Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration

24x7x4

24/7 Help Desk
24/7 Monitoring
4HR Onsite Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration

24x7xNBD

24/7 Help Desk
24/7 Monitoring
NBD Onsite Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration

Custom

Custom Help Desk
Custom Monitoring
Custom Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration

Dell EMC Storage FAQ

What are the benefits of going with a third party maintenance provider?2023-12-18T21:09:47-06:00

At Top Gun, our Mission Critical Support Platform delivers three key business benefits: (1) improved performance, (2) increased value, and (3) a better personal and digital experience. Driving down costs and improving performance are not mutually exclusive objectives. Our services enhance system availability, particularly in big data environments where storage and computing availability serve as the backbone of the business.

What is a third party maintenance provider?2023-12-18T21:08:20-06:00

Third Party Maintenance (TPM) helps extend the life of your assets instead of replacing your hardware post warranty. When the OEM no longer supports its storage, server, or network hardware, TPM companies help clients avoid unnecessary technology refreshes to yield significant economic gain while retaining continuity and consistency across facilities.

How much does third party maintenance cost?2023-12-21T06:36:58-06:00

“OEM support spending can be reduced by leveraging a blend of OEM and TPM maintenance together in a hybrid solution,” says Tenneson. “TPM contracts will offer customers an average of 60% savings off OEM support list prices.” Gartner August 2017

Can third party maintenance provide software support?2023-12-18T21:14:42-06:00

As a standard part of our hardware maintenance support, we include remedial software support. Our software support model is best described as Software Break/Fix. The support requires the client has a licensed product and it is functional. Excluded from support are administrative activities like setup or configuration of the software product for the client.

Why choose Top Gun third party maintenance over OEM maintenance?2023-12-18T21:10:20-06:00

The Mission Critical Platform will implement service efficiencies which drive down expense year over year within your environment, yielding significant economic gain while retaining continuity and consistency across your facilities.

Let’s talk mission critical support.

As a Top Gun client, you’ll notice a superior level of commitment and personalized support – day or night – from the most experienced technical engineering team in the industry.

Proven. Trusted. Reliable.

Get to know Top Gun.

Top Gun provides Mission Critical Support Services to enterprise companies by leveraging our OverWatch℠ fabric that digitally connects technology, service operations, engineering, and global logistics.