Boost Your EMC Storage Performance: Expert Maintenance Solutions

In today’s competitive business landscape, Top Gun’s Dell EMC Third Party Maintenance is a reliable and cost-effective solution to maximize system uptime and optimize IT infrastructure. Our team of experienced consultants recommends this service as a strategic investment for businesses seeking a competitive advantage.

Dell EMC

Dell EMC Third Party Maintenance

Top Gun, a global frontrunner in Dell EMC maintenance and support, specializes in fortifying business-critical Dell EMC storage within data centers, driving exceptional performance and reliability.

Our approach transcends mere remediation of failing equipment; we elevate operations to “Top Gun” levels by leveraging an unparalleled pool of engineering expertise, sophisticated service tools, and advanced analytics.

Together, we provide transformative solutions that consistently deliver premier service quality across your enterprise, fostering resilience and optimization in your IT infrastructure.

Dell Compellent

  • HB-1235
  • SC030, SC040
  • SC200, SC220, SC280
  • SC40, SC400, SC4020, SC420
  • SC8000, SC9000

Dell Data Domain

  • Gen 3
  • Gen 2
  • Gen 1

Dell EqualLogic

  • PS100E, PS200E, PS300E, PS400E
  • PS4000E, PS4000X, PS4100E, PS4100X
  • PS5000E, PS5000X, PS5000XV
  • PS6000E, PS6000X, PS6000XV
  • PS6500E, PS6500XV, PS6510E

Dell PowerVault Storage Array

  • MD1000, MD1200, MD1220
  • MD3000, MD3000I
  • MD3200, MD3200I, MD3220, MD3220I
  • MD3600F, MD3600I, MD3620F, MD3620I
  • MD3800F, MD3820F, MD3820I
  • NX200, NX300, NX3000, NX3100

Dell PowerVault Libraries

  • PowerVault TL1000
  • PowerVault TL2000
  • PowerVault TL4000


  • VNX5100, VNX5300, VNX5500, VNX5700, VNX7500
  • VNX5200, VNX5400, VNX5600, VNX5800, VNX7600, VNX8000
  • VNXe3100, VNXe3150, VNXe3300, VNXe1600, VNXe3200


  • NS350, NS500, NS600, NS700
  • NX4, NS20, NS40, NS80, NS-120, NS-480, NS-960
  • NS500G, NS600G, NS700G, NS40G, NS80G
  • NSX, NSG2, NSG8
  • VG2, VG8


  • CX3-10, CX3-20, CX3-40, CX3-80
  • CX4-120, CX4-240, CX4-480, CX4-960
  • CX200, CX300, CX400, CX500, CX600, CX700
  • FC4500, FC4700, FC5700
  • AX-100, AX-150, AX4-5


  • 300, 300F
  • 400, 400F
  • 500, 500F
  • 600, 600F


  • 3100, 3130, 3200, 3230, 3500, 3300, 3400, 3430, 3700,3630, 3830, 3930,
  • 5100, 5200, 5500, 5300, 5330, 5430, 5700, 5630, 5830, 5900, 5930,
  • 8130, 8430, 8730, 8230, 8530, 8830
  • z8530, z8830
  • DMX 800, DMX 1000, DMX 2000, DMX 3000, DMX-3, DMX-4,


  • VMAX-Gen1
  • VMAX100K, VMAX200K, VMAX400K


  • XtremIO Gen 1


  • DS-300B, DS-300B-8G
  • DS-16B, DS-8B2, DS-16B2, DS-32B2-0D, DS-4100B, DS-4900B
  • DS-220B-FF-0, DS-5000B, DS-5100B, DS-5100B-8G, DS-5300B
  • DS-5300B-8G, DS-6505B, DS-6510B, DS-6520B, MP-7800B
  • MP-7840B, ED-12000-B, ED-24000B, ED-48000B, ED-DCX-B, ED-DCX-4S-B
  • ED-DCX8510-8B, ED-DCX8510-4B, ES-4300, DS-4400M, DS-24M2
  • DS-4700M, DS-16M, DS-16M2, DS-32M2, ED-64M, ED-140M, ED-10000M


  • NL400, NL410, HD400
  • X200, X210, X400, X410
  • S200, S210
  • IQ series
  • A100
  • Infiniband

Additional Dell Resources

Dell EMC Storage Maintenance


Top Gun engineers excel in crafting tailored solutions for your unique needs amidst the rapidly evolving technology landscape. Our distinctive approach, known internally as the Mission Critical Platform or TPM 2.0™, sets us apart in the market.

Our process begins with a comprehensive analysis of your EMC storage system hardware, operating environment, hosts, workloads, configuration, performance, and capacity, enabling us to understand and enhance your system’s efficiency.

As experts in EMC hardware, Top Gun professionals possess the skills to offer a wide array of specialized services, from equipment selection aligned with business demands to downtime prevention strategies.

The TGT Mission Critical Platform swiftly reviews incident and ticket data through our ServiceNow IT Service Management (ITSM) platform, facilitating the migration of infrastructure to a maintenance model that drives economic value without compromising engineering excellence. Our goal is to create and extend value across your infrastructure.

Our Dell EMC support encompasses legacy EMC Clariion, Celerra, Centera, VNX, XtremIO, EMC Unity, Isilon, and the Symmetrix family, including the PowerMax platform. Our familiarity with other manufacturers’ systems allows for a single point of contact for all storage maintenance services and equipment needs, simplifying vendor and contract management. Whether it’s onsite technical services or remote assistance, our team is prepared to support you in any situation. We ensure your business leverages the most efficient storage systems, enabling you to concentrate on core objectives and customers while we manage IT and storage operations.




The backbone of our ticketing, incident and asset management field service capabilities.

L3 Engineers


Top Gun L3 Dell EMC Storage technical support engineers are the best in the industry.

Service Network

Service Network

Our engineer-staffed service network is located throughout the World, providing 24/7 support.


Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits—including enabling employees, improving service levels, and delivering game‑changing economics.

24 x 7 x 2

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 2HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

Learn More

24 x 7 x 4

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 4HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

Learn More

24 x 7 x NBD

  • 24/7 Help Desk

  • 24/7 Monitoring

  • NBD Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

Learn More


  • Custom Help Desk

  • Custom Monitoring

  • Custom Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

Learn More

Why clients prefer and keep choosing Top Gun Technology for their EMC Storage Maintenance.

At Top Gun, we engage with our clients to construct a solution focused on their corporate goals and technology objectives. We specialize in Mission Critical Services by delivering three business outcomes (1) Improved performance (2) Increased value (3) A better personal and digital experience

How Top Gun Technology’s values align with your overall company mission

TGT’s philosophy centers on transparency, and we believe as business and IT leaders you deserve to understand the “how” behind achieving mission critical stability. We built our company from the ground up upon the values of commitment, integrity, expertise, and being resolute. These values allow us to prioritize your needs and to keep them at the forefront of our vision. We operate with and value transparency and take pride in offering a service with the same quality of work and respect that we would want for ourselves.

Our commitment to performance for Dell EMC Storage Maintenance

Top Gun believes in working toward your goals, rather than just working for you. We take the time to learn who you are — your background, values, and mission — so that we can provide specialized services and solutions to your problems that go beyond the basic installation and fixes related to Dell EMC storage.

Technological systems, like EMC storage, can be complex and confusing. Our mission critical governance structure is solely responsible for providing a superior client experience for your internal stakeholders. Through our rigorous optimization process, TGT is able to “light up” these services to provide fast and effective support for Dell EMC storage systems.

As part of TGT’s Mission Critical Platform, we implement a governance structure with the discipline to transition subsequent platforms (other servers, storage, network, and mainframe) swiftly.  We are committed to solving your problems and reducing your downtime, allowing you to simply work.

As you consider Third-Party Maintenance, we invite you to engage with TGT, call our references, tour our facilities and meet our L3 Technical teams. Seeing is believing. Witness the value and stability of the TGT Mission Critical Platform, TPM 2.0™.


Choosing Top Gun’s EMC 3rd party maintenance over Dell offers numerous advantages for your organization. By implementing the TGT Mission Critical Platform, we provide service efficiencies that drive down expenses year over year within your environment, resulting in substantial economic benefits while maintaining continuity and consistency across your facilities.

Top Gun specializes in storage hardware support and ensures the availability of spare parts, which streamlines maintenance processes and reduces downtime. As an independent service provider, we possess in-depth knowledge and experience with a wide range of storage systems, especially Dell Technologies. This expertise allows us to offer comprehensive hardware support that is tailored to your organization’s specific needs, ensuring optimal performance and reliability.

As a standard part of our hardware maintenance support, we include remedial software support. Our software support model is best described as Software Break/Fix. The support requires the client has a licensed product and it is functional. Excluded from support are administrative activities like setup or configuration of the software product for the client.

“OEM support spending can be reduced by leveraging a blend of OEM and TPM maintenance together in a hybrid solution,” says Tenneson. “TPM contracts will offer customers an average of 60% savings off OEM support list prices.” Gartner August 2017

Third-Party Maintenance (TPM) helps extend the life of your assets instead of replacing your hardware post warranty. When the OEM no longer supports its storage, server, or network hardware, TPM companies help clients avoid unnecessary technology refreshes to yield significant economic gain while retaining continuity and consistency across facilities.

At Top Gun, our Mission Critical Support Platform delivers three key business benefits: (1) Improved performance (2) Increased value (3) a better personal and digital experience. Driving down costs and improving performance is not mutually exclusive. Our services drive system availability. Especially in big data environments, where storage and computing availability serve as the backbone of the business.


Powered by ServiceNow, Top Gun Technology provides TPM 2.0™ maintenance services that are uniquely designed to deliver the highest quality of infrastructure support for mission critical operations.

Meet Top Gun
Mission Critical - The Top Gun Difference

Let’s Talk Mission Critical Support

As a Top Gun client, you’ll notice a superior level of commitment and personalized support – day or night – from the most experienced technical engineering team in the industry. Proven. Trusted. Reliable