Dell EMC VMAX MAINTENANCE

Top Gun EMC VMAX maintenance support offers your enterprise more choice, flexibility, and predictability in how you support your IT infrastructure. Top Gun offers clients faster, more reliable, and cost-effective same-day on-site support and four-hour on-site target response times for EMC VMAX system issues.

VMAX by Dell EMC of the Symmetrix Family

Dell EMC VMAX Support

Top Gun Dell EMC VMAX support includes all hardware break/fix issues.

EMC VMAX break/fix repairs available:

  • Power Distribution Unit
  • HDD / SAS / SSD Replacements
  • Link Control Controller
  • Fan Blower Failure
  • Storage Processor
  • SRIO
  • Compression I/O Module

Supported Dell EMC VMAX Models

Gen 3 VMAX

  • VMAX100K
  • VMAX200K
  • VMAX400K

Gen 2 VMAX

  • VMAX10K
  • VMAX20K
  • VMAX40K

Dell EMC VMAX Technical Specifications

The Dell EMC VMAX series delivers Tier 1 multi-controller, scale out architecture for business-critical enterprise environments and also offers FICON attachment alternatives for “Z” connectivity. The VMAX 10K, VMAX 20K and VMAX 40K series scale from 4 to 8 Engines supporting up to 3200 drives and are built with the EMC Virtual Matrix Architecture.

Dell EMC’s VMAX3 Tier-1 storage systems are designed for mission-critical environments requiring high-end, high-availability storage. Some of the VMAX3 enhancements include an added second management control module, hybrid storage options, all flash configurations and added block and file support through embedded NAS.

VMAX ModelNo of EnginesCache per EngineDrives SupportedDrive Types SupportedHost Protocols SupportedHost Type Supported
10K4 – 10K ENGINES each with 2 x 6-core 2.8GHz Xeon Processors128GB for max of 512GB15602.5” SAS: 300GB 10K, 300GB 15, 600GB 10, 900GB 10K, 1TB 7.2K, 100GB SSD, 200GB SSD, 400GB SSD; 3.5” SAS: 300GB 10K, 600GB 10K, 900GB 10K, 2TB 7.2K, 3TB 7.2K, 4TB 7.2K; 100GB SSD, 200GB SSD, 400GB SSD; FC: 300GB 15K, 450GB 15K, 600GB 15KFC, iSCSI, FCoE,8-64 FC; 4-32 16GB FC, 4-32 GBE, 4-32 10GBE, 4-32 10GB FCoE
20K8 – 20K ENGINES each with 4 x 4 core 2.33GHz Xeon Processors128GB for max of 1,024GB32003.5”: FC: 146 15K, 300 10K, 300 15K, 450 10K, 450 15K, 600 10K, 600 15K, 1TB SATA, 2 TB SATA, 3 TB SATA. 2.5” SAS: 300GB 10, 450GB 10K, 600GB 10K. SAS SSD: 100GB, 200GB 400GB,FC, FICON, FCoE, iSCSI4-128 FC; 4-64 4 OR 8GB FICON; 4-64 FCoE, 1GE AND 10GBE iSCSI
40K8 – 40K ENGINES each with 4 x 6 core 2.8GHz Xeon processors256GB for a max of 2,048GB2400-32003.5”: FC: 300 10K, 300 15K, 600 10K, 600 15K, 2 TB SATA. 2.5” SAS: 300GB 10, 600GB 10K. SAS SSD 3.5”: 100GB, 200GB 400GB; SAS SSD 2.5”: 200GB, 400GBFC, FICON, FCoE, iSCSI4-128 FC; 4-64 4 OR 8GB FICON; 4-64 FCoE, 1GE AND 10GBE iSCSI
100K1-2 each with 24 x 6 core Xeon E5-2620-V2 2.1 GHz processors512 or 1024GB options for a total a max of 2TB14403.5”SAS: 600GB 10K; 300GB 15; 4TB 7.2K; 800GB AND 1.6TB FLASH. 2.5”SAS: 600GB 10K, 1.2TB 10K, 300GB 15K, 800GB, 1.6TB, 960, 1.92TB SSD FlashFC, FICON, FcoE, iSCSI,4x8GB OR 16GB FC, SRDF; 4X16GB FICON; 4x10GBe FCoE; 4x10GBe iSCSI; For SDRF: Gbe 2/2 Opt/Cu; 10GBe: 2 x 10GBe
200K1-4 each with 8 x 32 core Xeon E5-2650-v2 2.6GHz processors512, 1024, or 2048GB options for a max of 8TB28803.5”SAS: 600GB 10K; 300GB 15; 4TB 7.2K; 800GB AND 1.6TB FLASH. 2.5”SAS: 600GB 10K, 1.2TB 10K, 300GB 15K, 800GB, 1.6TB, 960, 1.92TB SSD FlashFC, FICON, FcoE, iSCSI,4x8GB OR 16GB FC, SRDF; 4X16GB FICON; 4x10GBe FCoE; 4x10GBe iSCSI; For SDRF: Gbe 2/2 Opt/Cu; 10GBe: 2 x 10GBe
400K1-8 each with 12 x 48 core Xeon E5-2697-v2 2.7GHz processors512, 1024, or 2048GB options for a max of 16TB57603.5”SAS: 600GB 10K; 300GB 15; 4TB 7.2K; 800GB AND 1.6TB FLASH. 2.5”SAS: 600GB 10K, 1.2TB 10K, 300GB 15K, 800GB, 1.6TB, 960, 1.92TB SSD FlashFC, FICON, FcoE, iSCSI,4x8GB OR 16GB FC, SRDF; 4X16GB FICON; 4x10GBe FCoE; 4x10GBe iSCSI; For SDRF: Gbe 2/2 Opt/Cu; 10GBe: 2 x 10GBe
Supported VMAX Software
  • HyperMaxOS
  • Virtual Volumes
  • Unisphere
  • TimeFinder SnapVX
  • AppSync iCDM
  • Symmetrix SRDF
  • eNAS
Professional Services Available
  • Rack and Stack
  • Data Migrations
  • Equipment upgrades or replacement
  • Configuration changes
  • Backup Software and Integration
  • Performance Analysis
  • System Command Administration
  • Switch Zoning configuration
  • NAS configurations
  • Storage Architecture Services

WHY CHOOSE TOP GUN FOR Dell EMC VMAX MAINTENANCE

ServiceNow™

ServiceNow™

The backbone of our ticketing, incident and asset management field service capabilities.

L3 Engineers

Experts

Top Gun L3 Dell EMC VMAX technical support engineers are the best in the industry.

Service Network

Service Network

Our engineer-staffed service network is located throughout the World, providing 24/7 support.

ACCOMMODATING. CUSTOMIZED. TOP LEVEL SUPPORT

Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits—including enabling employees, improving service levels, and delivering game‑changing economics.

24 x 7 x 2

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 2HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

Learn More

24 x 7 x 4

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 4HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

Learn More

24 x 7 x NBD

  • 24/7 Help Desk

  • 24/7 Monitoring

  • NBD Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

Learn More

CUSTOM

  • Custom Help Desk

  • Custom Monitoring

  • Custom Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

Learn More

STORAGE FAQ

The TGT Mission Critical Platform will enable service efficiencies which drive down expense year over year within your environment, yielding significant economic gain while retaining continuity and consistency across your facilities.

As a standard part of our hardware maintenance support, we include remedial software support. Our software support model is best described as Software Break/Fix. The support requires the client has a licensed product and it is functional. Excluded from support are administrative activities like setup or configuration of the software product for the client.

“OEM support spending can be reduced by leveraging a blend of OEM and TPM maintenance together in a hybrid solution,” says Tenneson. “TPM contracts will offer customers an average of 60% savings off OEM support list prices.” Gartner August 2017

Third-Party Maintenance (TPM) helps extend the life of your assets instead of replacing your hardware post warranty. When the OEM no longer supports its storage, server, or network hardware, TPM companies help clients avoid unnecessary technology refreshes.

At Top Gun, our Mission Critical Support Platform delivers three key business benefits: (1) Improved performance (2) Increased value (3) a better personal and digital experience. Driving down costs and improving performance is not mutually exclusive. Our services drive system availability. Especially in big data environments, where storage and computing availability serve as the backbone of the business.

THE TOP GUN DIFFERENCE.

Powered by ServiceNow, Top Gun Technology provides TPM 2.0™ maintenance services that are uniquely designed to deliver the highest quality of infrastructure support for mission critical operations.

Meet Top Gun
Mission Critical - The Top Gun Difference

Let’s Talk Mission Critical Support

As a Top Gun client, you’ll notice a superior level of commitment and personalized support – day or night – from the most experienced technical engineering team in the industry. Proven. Trusted. Reliable