Dell EqualLogic SUPPORT

Top Gun Technology Dell EqualLogic support solutions are designed to meet the needs of various setups in the data center. Through rigorous client engagement, we provide 24/7 Dell EqualLogic maintenance solutions for all models below with call-home monitoring, comprehensive break/fix support, and software problem determination.

An image of a Dell EqualLogic storage server not installed on a rack.

Dell EqualLogic Maintenance

Apart from firmware and software updates, Top Gun supports the entire EqualLogic product family with parts and labor.

Common Dell EqualLogic maintenance break/fix services:

  • EQL Controller Failure
  • Failed SSDs
  • Hard Drive replacements
  • Sata Controllers
  • Blown Power Supplies
  • LLC replacement, etc.

Supported EqualLogic Models

PS 100 Series

PS 4000 Series

PS 5000 Series

PS 6000 Series

  • PS6000E
  • PS6000X
  • PS6000XV
  • PS6500E
  • PS6500XV
  • PS6510E

At Top Gun, we understand that your Dell EqualLogic storage value is realized long after being delivered and installed. Its most significant contribution to your success lies in its ongoing performance, dependability, and how well it meets changing demands.

You maximize your data center value when you take the guesswork out of optimizing and maintaining your EqualLogic hardware. Top Gun Dell EqualLogic maintenance offers a simple alternative by eliminating the guessing game, providing same-day on-site support, and four-hour on-site, target response times for system impact issues.

EqualLogic maintenance support provides unmatched protection for mission-critical infrastructures day-and-night. Receive access to in-house L3 engineers and degrees of client care that surpass what is available in the marketplace.

If your organization is searching for a global maintenance provider that offers superior economics and expertise needed for long-term business success, then start talking Mission Critical Support™ with the most experienced technical engineering team in the industry.

EqualLogic Software Support

  • EqualLogic Array Software
  • Dell Storage Update Manager
  • EqualLogic SAN Headquarter
  • EqualLogic Host Integration Tools

Professional Services Available

  • Rack and Stack
  • Data Migrations
  • Equipment upgrades or replacement
  • Configuration changes
  • Backup Software and Integration
  • Performance Analysis
  • System Command Administration
  • Switch Zoning configuration
  • NAS configurations
  • Storage Architecture Services

WHY CHOOSE TOP GUN FOR Dell EqualLogic MAINTENANCE

ServiceNow™

ServiceNow™

The backbone of our ticketing, incident and asset management field service capabilities.

L3 Engineers

Experts

Top Gun L3 Dell EqualLogic technical support engineers are the best in the industry.

Service Network

Service Network

Our engineer-staffed service network is located throughout the World, providing 24/7 support.

ACCOMMODATING. CUSTOMIZED. TOP LEVEL SUPPORT

Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits—including enabling employees, improving service levels, and delivering game‑changing economics.

24 x 7 x 2

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 2HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

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24 x 7 x 4

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 4HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

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24 x 7 x NBD

  • 24/7 Help Desk

  • 24/7 Monitoring

  • NBD Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

Learn More

CUSTOM

  • Custom Help Desk

  • Custom Monitoring

  • Custom Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

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DELL EQUALLOGIC FAQ

The TGT Mission Critical Platform will enable service efficiencies which drive down expense year over year within your environment, yielding significant economic gain while retaining continuity and consistency across your EqualLogic deployment.

As a standard part of our hardware maintenance support, we include remedial software support. Our software support model is best described as software break/fix. The support requires the client has a licensed EqualLogic product and it is functional. Excluded from support are administrative activities like setup or configuration of the software product for the client.

“OEM support spending can be reduced by leveraging a blend of OEM and TPM maintenance together in a hybrid solution,” says Tenneson. “TPM contracts will offer customers an average of 60% savings off OEM support list prices.” Gartner August 2017

Third-Party Maintenance (TPM) helps extend the life of your assets instead of replacing your hardware post warranty. When the OEM no longer supports its storage, server, or network hardware, TPM companies help clients avoid unnecessary technology refreshes.

At Top Gun, our Mission Critical Support Platform delivers three key business benefits: (1) Improved performance (2) Increased value (3) a better personal and digital experience. Driving down costs and improving performance is not mutually exclusive. Our services drive system availability. Especially in big data environments, where storage and computing availability serve as the backbone of the business.

THE TOP GUN DIFFERENCE.

Powered by ServiceNow, Top Gun Technology provides TPM 2.0™ maintenance services that are uniquely designed to deliver the highest quality of infrastructure support for mission critical operations.

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Mission Critical - The Top Gun Difference

Let’s Talk Mission Critical Support

As a Top Gun client, you’ll notice a superior level of commitment and personalized support – day or night – from the most experienced technical engineering team in the industry. Proven. Trusted. Reliable