BROCADE STORAGE MAINTENANCE

Top Gun offers Brocade support services you require in order to help your organization maintain scalable and efficient data center infrastructure. Join clients nationwide that leverage Top Gun’s fifteen plus years of expertise in storage and networking. Let Top Gun unlock greater storage flexibility, availability, and reduced IT density your enterprise desires.

Dell EMC

BROCADE STORAGE SUPPORTED

The highest-performing and most reliable FICON infrastructures require a matching level of technical engineering skill and support. Top Gun builds on our decades of experience to provide enterprises with an independent alternative for out-of-warranty Brocade hardware support on mission-critical Fibre channeling switching infrastructure. Our support services are designed to increase business agility while providing non-stop access to reduce infrastructure demands that help elevate your technology investments. Start a conversation today and discover how partnering with Top Gun can help you make the most out of your Brocade investment.

Brocade DCX

  • ED-DCX-4S-B
  • ED-DCX8510-4B
  • ED-DCX8510-8B
  • ED-DCX-B

Brocade Silkworm

  • MP-7800B
  • MP-7810B
  • MP-7840B
  • MP-8000B
  • ED-48000B

Brocade Silkworm

  • DS-300B-4G, DS-300B-8G, DS-32B2
  • DS-220B
  • DS-4100B, DS-4900B
  • DS-5100B-4G, DS-5100B-8G, DS5100B-EP
  • DS-5300B-4G, DS-5300B-8G
  • DS-6505-R-B, DS6505R-B-8G, DS-6505R-B-EP
  • DS-6510F-8GB, DS-6510F-B, DS-6510R-8G, DS6510R-B, DS6510R-8-EP
  • DS-6520F-8GB, DS6520F-B, DS-6520R-8GB, DS-6520R-B

Additional Brocade Resources

WHY CHOOSE TOP GUN FOR BROCADE STORAGE MAINTENANCE

L3 Engineers

Experts

Top Gun Brocade L3 technical storage support engineers are the best in the industry.

ServiceNow™

ServiceNow™

The backbone of our ticketing, incident and asset management field service capabilities.

Service Network

Service Network

Our engineer-staffed service network is located throughout North America, providing 24/7 support.

ACCOMMODATING. CUSTOMIZED. TOP LEVEL SUPPORT

Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits—including enabling employees, improving service levels, and delivering game‑changing economics.

24 x 7 x 2

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 2HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

Learn More

24 x 7 x 4

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 4HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

Learn More

24 x 7 x NBD

  • 24/7 Help Desk

  • 24/7 Monitoring

  • NBD Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

Learn More

CUSTOM

  • Custom Help Desk

  • Custom Monitoring

  • Custom Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

Learn More

BROCADE STORAGE FAQ

The TGT Mission Critical Platform will implement service efficiencies which drive down expense year over year within your environment, yielding significant economic gain while retaining continuity and consistency across your facilities.

As a standard part of our hardware maintenance support, we include remedial software support. Our software support model is best described as Software Break/Fix. The support requires the client has a licensed product and it is functional. Excluded from support are administrative activities like setup or configuration of the software product for the client.

“OEM support spending can be reduced by leveraging a blend of OEM and TPM maintenance together in a hybrid solution,” says Tenneson. “TPM contracts will offer customers an average of 60% savings off OEM support list prices.” Gartner August 2017

Third-Party Maintenance (TPM) helps extend the life of your assets instead of replacing your hardware post warranty. When the OEM no longer supports its storage, server, or network hardware, TPM companies help clients avoid unnecessary technology refreshes to yield significant economic gain while retaining continuity and consistency across facilities.

At Top Gun, our Mission Critical Support Platform delivers three key business benefits: (1) Improved performance (2) Increased value (3) a better personal and digital experience. Driving down costs and improving performance is not mutually exclusive. Our services drive system availability. Especially in big data environments, where storage and computing availability serve as the backbone of the business.

THE TOP GUN DIFFERENCE.

Powered by ServiceNow, Top Gun Technology provides TPM 2.0™ maintenance services that are uniquely designed to deliver the highest quality of infrastructure support for mission critical operations.

Meet Top Gun
Mission Critical - The Top Gun Difference

Let's Talk Mission Critical Support

As a Top Gun client, you’ll notice a superior level of commitment and personalized support – day or night – from the most experienced technical engineering team in the industry. Proven. Trusted. Reliable