NETAPP MAINTENANCE

Top Gun Technology delivers NetApp storage maintenance you need to harness technology innovation. Our world-class NetApp L3 technical team maintains your infrastructure to support your digital transformation journey. Partner with TGT to gain greater data availability, flexibility, and reduced IT density your NetApp infrastructure requires.

Maintenance NetApp

ENGINEERING-CENTRIC NETAPP SUPPORT

Your company is unique. So are your NetApp storage challenges.

As your business grows, your infrastructure needs to adapt. We listen and then work with you to create a NetApp support strategy based on your sole needs.

Quickly evolve your NetApp environment to meet your growing business expectations and demand for maintenance – no matter where your data center resides. Enterprises globally rely on our proven approach and best practices to manage their hybrid cloud and on-site infrastructures. Free up your IT staff so they can focus on advancing your organization’s initiatives.

Our proven Mission Critical Support Services help you focuses on business outcomes that leverage our deep technical expertise enabling staff, improving service initiatives, and delivering game‑changing economics to reduce the total cost of ownership.

Flexible, innovative technologies and customized solutions to help you simplify maintainability, increase efficiency and decrease downtime to take back ownership of your environment.

Our experts take the hassle out of your NetApp environment and help you stay on top of business needs around the clock. As your contract window begins to come to a close with NetApp, talk with the experts at Top Gun before your renewal to discover the complete NetApp maintenance service experience.

Additional NetApp Resources

BETTER NETAPP FAS SUPPORT

Top Gun Technology connects with our storage clients to create a solution focused on their NetApp FAS maintenance goals. Our NetApp FAS support provides comprehensive break/fix support, and software problem determination that puts your FAS storage on autosupport.

Step up to simple, smart, and trusted NetApp FAS maintenance storage support. Top Gun Technology’s maintenance solutions provide comprehensive break/fix support.

Top Gun NetApp maintenance services help improve performance and efficiency in your hybrid cloud and on-site environments. Top Gun NetApp Engineers manage your infrastructure using our proven approach and best practices – enabling your IT staff to focus on the initiatives required to advance your organization.

Learn more about our in-house NetApp L3 technical team, options, and how Top Gun service initiatives lead to game‑changing data center economics by setting-up a meeting with our team.

NetApp FAS Models Supported

FAS 2000 Series

  • FAS2020
  • FAS2040
  • FAS2050
  • FAS2220
  • FAS2240

FAS 3000 Series

  • FAS3020
  • FAS3040
  • FAS3050
  • FAS3070
  • FAS3140
  • FAS3160

FAS 3200 Series

  • FAS3210
  • FAS3220
  • FAS3240
  • FAS3250
  • FAS3270

FAS 6000 Series

  • FAS6030
  • FAS6040
  • FAS6070
  • FAS6080

FAS 6200 Series

  • FAS6210c
  • FAS6220
  • FAS6240c
  • FAS6250
  • FAS6280

FAS 8000 Series

  • FAS8020
  • FAS8020c
  • FAS8040
  • FAS8040c
  • FAS8060
  • FAS8060c

HIGH PERFORMANCE E-Series SUPPORT

Differentiate your organization from the competition, and accelerate time to market. Healthcare, security, media, and high-performance computing markets such as oil and gas, manufacturing, and government chose Top Gun to help capture competitive advantages and boost efficiency for critical E-Series workflows in the data center.

Top Gun E-Series support establishes a foundation for highly available, performance-optimized support in mission-critical vertical markets.

In today’s market, you need a partner to deliver exceptional support performance with nonstop availability. Streamline your IT infrastructure and drive down OpEx with the flexibility of tailored support solutions for companies of all sizes.

Gain access to our in-house NetApp L3 Engineers and 24/7 services today by starting a dialogue with us on how your enterprise can reap the benefits and opportunities of a fully integrated support environment.

NetApp E-Series Models Supported

E2800 Series

  • E2812
  • E2824
  • E2860

E2700 Series

  • E2712
  • E2724
  • E2760

POST WARRANTY V-SERIES MAINTENANCE

At Top Gun Technology, we are a complete V-Series solution partner. We provide NetApp V-Series support for the entire environment. From initial deployment to software problem identification to performance and availability – we do it all.

Greater data availability and storage virtualization optimization for your V-Series hardware.

Agility born of storage virtualization technology is what sets NetApp V-Series apart from its competition, and it requires an equally agile and distinct service to maintain it. That’s why Top Gun Technology delivers a L3 technical team to support your infrastructure as you pursue digital transformation.

Reduced IT density results from partnering with the right provider to manage your platform, whether all your data resides on NetApp hardware or if you have come to rely on V-Series to unify diverse storage environments. Not everyone understands how open storage controllers can simultaneously manage both SAN and NAS storage through one device in a vendor-agnostic way. Nor can everyone help your business realize the cost savings to be had by deploying Data ONTAP deduplication and other efficiency features.

NetApp V-Series Support

V3000 Series

  • V3020
  • V3040
  • V3070

V3100 Series

  • V3140
  • V3160
  • V3170

V3200 Series

  • V3220
  • V3240
  • V3250
  • V3270

V6000 Series

  • V6030
  • V6040
  • V6070
  • V6080

WHY CHOOSE TOP GUN FOR NetApp Storage MAINTENANCE

ServiceNow™

ServiceNow™

The backbone of our ticketing, incident and asset management field service capabilities.

L3 Engineers

Experts

Top Gun L3 NetApp Storage technical support engineers are the best in the industry.

Service Network

Service Network

Our engineer-staffed service network is located throughout the World, providing 24/7 support.

ACCOMMODATING. CUSTOMIZED. TOP LEVEL SUPPORT

Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits—including enabling employees, improving service levels, and delivering game‑changing economics.

24 x 7 x 2

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 2HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

24 x 7 x 4

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 4HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

24 x 7 x NBD

  • 24/7 Help Desk

  • 24/7 Monitoring

  • NBD Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

CUSTOM

  • Custom Help Desk

  • Custom Monitoring

  • Custom Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

NETAPP STORAGE FAQ

The TGT Mission Critical Platform will implement service efficiencies which drive down expense year over year within your environment, yielding significant economic gain while retaining continuity and consistency across your facilities.

As a standard part of our hardware maintenance support, we include remedial software support. Our software support model is best described as Software Break/Fix. The support requires the client has a licensed product and it is functional. Excluded from support are administrative activities like setup or configuration of the software product for the client.

“OEM support spending can be reduced by leveraging a blend of OEM and TPM maintenance together in a hybrid solution,” says Tenneson. “TPM contracts will offer customers an average of 60% savings off OEM support list prices.” Gartner August 2017

Third-Party Maintenance (TPM) helps extend the life of your assets instead of replacing your hardware post warranty. When the OEM no longer supports its storage, server, or network hardware, TPM companies help clients avoid unnecessary technology refreshes to yield significant economic gain while retaining continuity and consistency across facilities.

When a disk is in the maintenance center, it is subjected to a number of tests. If the disk passes all of the tests, it is redesignated as a spare. Otherwise, Data ONTAP fails the disk. For the entire answer, please click here.

At Top Gun, our Mission Critical Support Platform delivers three key business benefits: (1) Improved performance (2) Increased value (3) a better personal and digital experience. Driving down costs and improving performance is not mutually exclusive. Our services drive system availability. Especially in big data environments, where storage and computing availability serve as the backbone of the business.

THE TOP GUN DIFFERENCE.

Powered by ServiceNow, Top Gun Technology provides TPM 2.0™ maintenance services that are uniquely designed to deliver the highest quality of infrastructure support for mission critical operations.

Mission Critical - The Top Gun Difference

Let’s Talk Mission Critical Support

As a Top Gun client, you’ll notice a superior level of commitment and personalized support – day or night – from the most experienced technical engineering team in the industry. Proven. Trusted. Reliable