NetApp Storage2023-12-26T10:36:33-06:00

NetApp Third Party Maintenance

As you seek to leverage cutting-edge technological innovation, essential NetApp storage maintenance services are required. Our exceptional, world-class NetApp Level 3 technical team dedicates itself to maintaining your infrastructure and facilitating your digital transformation journey.

Engineering-Centric NetApp Support

As companies grow and evolve, their IT infrastructure must adapt to meet changing business needs. Top Gun recognizes that each organization faces unique challenges when scaling their NetApp storage environment. Our team takes the time to listen and understand your specific requirements. We then work collaboratively to develop a tailored support strategy optimized for your NetApp systems. With deep expertise across the entire NetApp portfolio, Top Gun helps ensure your infrastructure aligns with and enables your organization’s success as it expands.

Efficiently evolve your NetApp environment to meet the rising expectations and maintenance demands of your growing business, regardless of your data center’s location. Our best practices and proven approach enable enterprises worldwide to effectively manage hybrid cloud and on-site infrastructures. By entrusting Top Gun with this task, your IT staff can concentrate on advancing your organization’s strategic initiatives.

Leveraging our deep technical expertise, our Mission Critical Support Services empower your business to focus on outcomes that enhance staff capabilities, improve service initiatives, and deliver game-changing economics to reduce total cost of ownership. By implementing flexible, innovative technologies and customized solutions, we strive to simplify maintainability, increase efficiency, and minimize downtime, allowing you to reclaim control over your environment.

With a team of highly skilled Level 3 engineers, Top Gun alleviates the burden of managing your NetApp devices and ensures that your business needs are met around the clock. As your contract with NetApp approaches its end, engage with Top Gun experts before renewal to explore the comprehensive NetApp maintenance service experience we offer. From NetApp hardware and NetApp storage hardware to NetApp ONTAP and NetApp Professional Services, we provide the support your organization requires for service life, spare parts, and volumes, ensuring optimal performance of your data center.

NetApp FAS Models Supported

Simple, smart, and trusted NetApp FAS maintenance storage support. Top Gun’s maintenance solutions provide comprehensive break/fix support.

Top Gun NetApp maintenance services help improve performance and efficiency in your hybrid cloud and on-site environments. Top Gun NetApp Engineers manage your infrastructure using our proven approach and best practices – enabling your IT staff to focus on the initiatives required to advance your organization.

Learn more about our in-house NetApp L3 technical team, options, and how Top Gun service initiatives lead to game‑changing data center economics by setting-up a meeting with our team.

FAS 2000 Series

  • FAS2020
  • FAS2040
  • FAS2050
  • FAS2220
  • FAS2240

FAS 3000 Series

  • FAS3020
  • FAS3040
  • FAS3050
  • FAS3070
  • FAS3140
  • FAS3160

FAS 3200 Series

  • FAS3210
  • FAS3220
  • FAS3240
  • FAS3250
  • FAS3270

FAS 6000 Series

  • FAS6030
  • FAS6040
  • FAS6070
  • FAS6080

FAS 6200 Series

  • FAS6210c
  • FAS6220
  • FAS6240c
  • FAS6250
  • FAS6280

FAS 8000 Series

  • FAS8020
  • FAS8020c
  • FAS8040
  • FAS8040c
  • FAS8060
  • FAS8060c

NetApp E-Series Models Supported

Top Gun E-Series support establishes a foundation for highly available, performance-optimized support in mission critical vertical markets.

In today’s market, you need a partner to deliver exceptional support performance with nonstop availability. Streamline your IT infrastructure and drive down OpEx with the flexibility of tailored support solutions for companies of all sizes.

Gain access to our in-house NetApp L3 Engineers and 24/7 services today by starting a dialogue with us on how your enterprise can reap the benefits and opportunities of a fully integrated support environment.

E2800 Series

  • E2812
  • E2824
  • E2860

E2700 Series

  • E2712
  • E2724
  • E2760

NetApp V-Series Models Supported

Greater data availability and storage virtualization optimization for your V-Series hardware.

Agility born of storage virtualization technology is what sets NetApp V-Series apart from its competition, and it requires an equally agile and distinct service to maintain it. That’s why Top Gun delivers a L3 technical team to support your infrastructure as you pursue digital transformation.

Reduced IT density results from partnering with the right provider to manage your platform, whether all your data resides on NetApp hardware or if you have come to rely on V-Series to unify diverse storage environments. Not everyone understands how open storage controllers can simultaneously manage both SAN and NAS storage through one device in a vendor-agnostic way. Nor can everyone help your business realize the cost savings to be had by deploying Data ONTAP deduplication and other efficiency features.

V3000 Series

  • V3020
  • V3040
  • V3070

V3100 Series

  • V3140
  • V3160
  • V3170

V3200 Series

  • V3220
  • V3240
  • V3250
  • V3270

V6000 Series

  • V6030
  • V6040
  • V6070
  • V6080

Why Choose Top Gun for NetApp Storage Maintenance

Accommodating. Customized. 
Top Level Support

Accommodating. Customized. 
Top Level Support

Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits — including enabling employees, improving service levels, and delivering game-changing economics.

Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits — including enabling employees, improving service levels, and delivering game-changing economics.

24x7x2

24/7 Help Desk
24/7 Monitoring
2HR Onsite Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration

24x7x4

24/7 Help Desk
24/7 Monitoring
4HR Onsite Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration

24x7xNBD

24/7 Help Desk
24/7 Monitoring
NBD Onsite Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration

Custom

Custom Help Desk
Custom Monitoring
Custom Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration

NetApp Storage FAQ

What are the benefits of going with a third party maintenance provider?2023-12-18T21:09:47-06:00

At Top Gun, our Mission Critical Support Platform delivers three key business benefits: (1) improved performance, (2) increased value, and (3) a better personal and digital experience. Driving down costs and improving performance are not mutually exclusive objectives. Our services enhance system availability, particularly in big data environments where storage and computing availability serve as the backbone of the business.

What is a third party maintenance provider?2023-12-18T21:08:20-06:00

Third Party Maintenance (TPM) helps extend the life of your assets instead of replacing your hardware post warranty. When the OEM no longer supports its storage, server, or network hardware, TPM companies help clients avoid unnecessary technology refreshes to yield significant economic gain while retaining continuity and consistency across facilities.

How much does third party maintenance cost?2023-12-21T06:36:58-06:00

“OEM support spending can be reduced by leveraging a blend of OEM and TPM maintenance together in a hybrid solution,” says Tenneson. “TPM contracts will offer customers an average of 60% savings off OEM support list prices.” Gartner August 2017

Can third party maintenance provide software support?2023-12-18T21:14:42-06:00

As a standard part of our hardware maintenance support, we include remedial software support. Our software support model is best described as Software Break/Fix. The support requires the client has a licensed product and it is functional. Excluded from support are administrative activities like setup or configuration of the software product for the client.

Why choose Top Gun third party maintenance over OEM maintenance?2023-12-18T21:10:20-06:00

The Mission Critical Platform will implement service efficiencies which drive down expense year over year within your environment, yielding significant economic gain while retaining continuity and consistency across your facilities.

Let’s talk mission critical support.

As a Top Gun client, you’ll notice a superior level of commitment and personalized support – day or night – from the most experienced technical engineering team in the industry.

Proven. Trusted. Reliable.

Get to know Top Gun.

Top Gun provides Mission Critical Support Services to enterprise companies by leveraging our OverWatch℠ fabric that digitally connects technology, service operations, engineering, and global logistics.