Expert IBM Z Support

A better way to support your mission critical IBM Z

Multi-Vendor Hardware Support for Post-Warranty & EOSL IBM Z

Top Gun’s support optimizes performance and availability of your IBM Z mainframe infrastructure.

Leveraging predictive analysis, technology and best practices, our L3 IBM “Top Gun” engineers prevent and solve problems before they become a disruption to business.

Our IBM Solutions Portfolio offers a comprehensive range of technical support options, consulting services, and cost-effective hardware solutions.

Global Coverage

91

Countries

Distribution

1,500+

Points of Distribution

Experience

20+

Years of Experience

Field Engineers

1,100+

Field Engineers

Z Models Supported

FamilyPlatformFamilyPlatform
ZIBM z15 (IBM 8561)ZIBM z196 (IBM 2817)
ZIBM z14-ZR1 (IBM 3907)ZIBM z114 (IBM 2818)
ZIBM z14 (IBM 3906) ZIBM z10 BC (IBM 2098)
ZIBM z13s (IBM 2965) ZIBM z10 EC (IBM 2097)
ZIBM z13 (IBM 2964) ZIBM z9 BC (IBM 2096)
ZIBM EC12 (IBM 2827) ZIBM z9 EC (IBM 2094)
ZIBM BC12 (IBM 2828)

Service Highlights

  • 24/7 immediate access to in-house, L3-skilled engineers
  • A global network of Top Gun Certified field engineers
  • Digital connectivity and automation drive speed and accuracy
  • Service transparency and data exchange between your ITSM and Top Gun’s ServiceNow®
  • TrueView™ analysis that creates an optimal support strategy based on your asset’s age and OEM dependencies
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Additional IBM Resources

Service Management

  • ServiceNow™

  • Incident management

  • Automated escalations

  • Real-time visibility

  • Transition management

  • Asset management

  • Contract management

L3 Engineering

  • 24/7 Global support

  • First line of support

  • Root cause analysis

  • Remediation planning

  • Engaged until resolution

  • Dedicated Tier II R&D Labs

Field Operations

  • Strategic sparing

  • Secure warehousing

  • Global logistics

  • Monitored transports

  • Shared visibility

Digital Automation

  • Unparalleled digital integration across the service chain

  • Multiple ITSM connections

  • Cross-functional data visibility and accuracy

  • Increase speed with workflow automations

WHY CHOOSE TOP GUN FOR IBM Z SUPPORT

ServiceNow™

ServiceNow™

The backbone of our ticketing, incident and asset management field service capabilities.

L3 Engineers

Experts

Top Gun L3 IBM Z technical support engineers are the best in the industry.

Service Network

Service Network

Our engineer-staffed service network is located throughout the World, providing 24/7 support.

Focused on Value Creation

• Reduce OpEx and CapEx by extending the life of your storage investments
• Gain control and achieve service consistency across a global footprint
• Keep pace by deploying an agile delivery model that adapts to your constantly changing demands
• Simplify contract and vendor management
• Reallocate funds and resources to higher-value initiatives
• Partner with a financially independent and veteran-owned company that upholds client service commitments
• Connect to a digitally enabled service framework that increases speed, promotes accuracy, and compresses resolution time

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Top Gun is an engineering-centric firm that clients trust to support the most complex technologies spanning the data center to the network’s edge. Proven, Trusted and Reliable℠.

Top Gun provides OverWatch maintenance services that are uniquely designed to deliver the highest quality of infrastructure support for mission critical operations.