Expert IBM Z Support
A better way to support your mission critical IBM Z
Multi-Vendor Hardware Support for Post-Warranty & EOSL IBM Z
Top Gun’s support optimizes performance and availability of your IBM Z mainframe infrastructure.
Leveraging predictive analysis, technology and best practices, our L3 IBM “Top Gun” engineers prevent and solve problems before they become a disruption to business.
Our IBM Solutions Portfolio offers a comprehensive range of technical support options, consulting services, and cost-effective hardware solutions.
91
Countries
1,500+
Points of Distribution
20+
Years of Experience
1,100+
Field Engineers
Z Models Supported
| Family | Platform | Family | Platform |
|---|---|---|---|
| Z | IBM z15 (IBM 8561) | Z | IBM z196 (IBM 2817) |
| Z | IBM z14-ZR1 (IBM 3907) | Z | IBM z114 (IBM 2818) |
| Z | IBM z14 (IBM 3906) | Z | IBM z10 BC (IBM 2098) |
| Z | IBM z13s (IBM 2965) | Z | IBM z10 EC (IBM 2097) |
| Z | IBM z13 (IBM 2964) | Z | IBM z9 BC (IBM 2096) |
| Z | IBM EC12 (IBM 2827) | Z | IBM z9 EC (IBM 2094) |
| Z | IBM BC12 (IBM 2828) |
Service Highlights
- 24/7 immediate access to in-house, L3-skilled engineers
- A global network of Top Gun Certified field engineers
- Digital connectivity and automation drive speed and accuracy
- Service transparency and data exchange between your ITSM and Top Gun’s ServiceNow®
- TrueView™ analysis that creates an optimal support strategy based on your asset’s age and OEM dependencies
Additional IBM Resources
Service Management
L3 Engineering
Field Operations
Digital Automation
WHY CHOOSE TOP GUN FOR IBM Z SUPPORT
ServiceNow™
The backbone of our ticketing, incident and asset management field service capabilities.
Experts
Top Gun L3 IBM Z technical support engineers are the best in the industry.
Service Network
Our engineer-staffed service network is located throughout the World, providing 24/7 support.
Focused on Value Creation
• Reduce OpEx and CapEx by extending the life of your storage investments
• Gain control and achieve service consistency across a global footprint
• Keep pace by deploying an agile delivery model that adapts to your constantly changing demands
• Simplify contract and vendor management
• Reallocate funds and resources to higher-value initiatives
• Partner with a financially independent and veteran-owned company that upholds client service commitments
• Connect to a digitally enabled service framework that increases speed, promotes accuracy, and compresses resolution time
Ask Our Experts | Let’s Discuss
Top Gun is an engineering-centric firm that clients trust to support the most complex technologies spanning the data center to the network’s edge. Proven, Trusted and Reliable℠.
Top Gun provides OverWatch maintenance services that are uniquely designed to deliver the highest quality of infrastructure support for mission critical operations.
