As IT budgets contract and your in-house IT team struggles to keep up with the increasing demands of your fast-growing organization, you are tasked with reducing complexity, decreasing operational costs, and finding ways to increase efficiency. Increasing flexibility while reducing expenditures is becoming an increasingly difficult task.
Turn to Top Gun Mission Critical Support™ as your guide to effective in-house IT support and cost management. Our service offers a tailored package of support services that include proactive maintenance, rapid response to unexpected downtime, and dedicated account management.
Experience the best support in the industry with direct access to elite engineers who provide 24×7 unscripted advanced hardware and remedial software support. Top Gun’s Advanced L3 Engineering teams provide end-to-end case management for faster first-time resolutions for more complex issues.
Our technical support features allow you to manage all your post-warranty hardware across platforms and generations through one call and maintenance agreement. Top Gun possesses the technical support expertise required to deploy and support complex solutions involving your out-of-warranty Lenovo x86 servers, storage, and networking.
A hands-on approach, proactive monitoring, and robust toolsets provide the high level of security you need to ensure day-to-day operations can continue. Our highly skilled technicians will support your systems, reduce downtime, and ensure the ongoing continuity of your business.
Businesses rely on Top Gun to keep their infrastructure running smoothly, and our direct access to unmatched L3 engineering expertise is a powerful asset that keeps our client’s hardware productive.
TPM 2.0™ ensures consistency, accountability, and visibility to your technical support. As a Top Gun client, you receive access to repair services and ServiceNow ticketing, incident, and asset management access that far exceed what is available on the marketplace today. Technical account managers will work closely with you to manage your system downtime to an absolute minimum. That’s the Top Gun difference.
Don’t put your IT success in jeopardy. Stay up to speed with Top Gun.