LENOVO SERVER SUPPORT

Exploring a new way to take control of your Lenovo server support for your enterprise? Small, midsize, and enterprise-wide infrastructures require partners with the abilities, experience, and foresight to handle your existing needs while ensuring you are prepared to meet the challenges ahead—which is where we come in.

Dell EMC

LENOVO SERVERS SUPPORTED

Clients with Lenovo data center infrastructure regularly turn to Top Gun to reduce the complexity of operating and maintaining multiple systems and vendor relationships.  Our support features allow you to manage all your hardware across platforms and generations through one call and contract. Top Gun possesses the technical support expertise required to deploy and support complex solutions involving your Lenovo x86 servers, storage, and networking.  We offer an answer to these difficulties by streamlining operations through our nationwide, 24x7x365 maintenance service model.

Lenovo ThinkServer Support

  • RD120, RD210, RD 220, RD230, RD240, RD330, RD340, RD350
  • RD430, RD440, RD450, RD530, RD550 RD630, RD640, RD650
  • RS110, SA120
  • TD100, TD200, TD300, TS100, TS200, TS400, TS440

Lenovo xSeries Support

  • 3100, 3100 M3, 3100 M4, 3105
  • 3200, 3200 M2, 3200 M3, 3250, 3250 M2, 3250 M3, 3250 M4
  • 3300 M4, 3350
  • 3400, 3400 M2, 3400 M3, 3450, 3455
  • 3500, 3500 M2, 3500 M3, 3500 M4, 3550, 3550 M2, 3550 M3, 3550 M4
  • 3610, 3620 M3, 3630 M3, 3650, 3650 M2, 3650 M3, 3650 M4, 3650 T, 3655, 3690 X5
  • 3750, 3755, 3755 M3
  • 3800, 3850, 3850 M2, 3850 X5
  • 3950, 3950 E, 3950 M2, 3950 X5

Lenovo Legacy xSeries Support

  • 100, 130, 135, 1350
  • 200, 200VL, 205, 206, 206m, 220, 225, 226, 230, 232, 235, 236, 240, 250, 260
  • 300, 305, 306, 306m, 325, 326, 326m, 330, 335, 340, 342, 343, 345, 346, 350, 360, 365, 366, 370, 380, 382
  • 440, 445, 450, 455, 460
  • MXE 460
  • HC10, HS12, HS20, HS21, HS21 XM, HS22, HS22V, HS23, HS23E, HS40 HX5
  • JS12, JS20, JS21, JS22
  • LS20, LS21, LS22, LS41, LS42
  • QS20, QS21, QS22

Additional Lenovo Resources

Dell EMC Storage Maintenance

WHY CHOOSE TOP GUN FOR Lenovo Server Support MAINTENANCE

ServiceNow™

ServiceNow™

The backbone of our ticketing, incident and asset management field service capabilities.

L3 Engineers

Experts

Top Gun L3 Lenovo Server Support technical support engineers are the best in the industry.

Service Network

Service Network

Our engineer-staffed service network is located throughout the World, providing 24/7 support.

ACCOMMODATING. CUSTOMIZED. TOP LEVEL SUPPORT

Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits—including enabling employees, improving service levels, and delivering game‑changing economics.

24 x 7 x 2

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 2HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

Learn More

24 x 7 x 4

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 4HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

Learn More

24 x 7 x NBD

  • 24/7 Help Desk

  • 24/7 Monitoring

  • NBD Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

Learn More

CUSTOM

  • Custom Help Desk

  • Custom Monitoring

  • Custom Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

Learn More

LENOVO SERVER FAQ

The TGT Mission Critical Platform will implement service efficiencies which drive down expense year over year within your environment, yielding significant economic gain while retaining continuity and consistency across your facilities.

As a standard part of our hardware maintenance support, we include remedial software support. Our software support model is best described as Software Break/Fix. The support requires the client has a licensed product and it is functional. Excluded from support are administrative activities like setup or configuration of the software product for the client.

“OEM support spending can be reduced by leveraging a blend of OEM and TPM maintenance together in a hybrid solution,” says Tenneson. “TPM contracts will offer customers an average of 60% savings off OEM support list prices.” Gartner August 2017

Third-Party Maintenance (TPM) helps extend the life of your assets instead of replacing your hardware post warranty. When the OEM no longer supports its storage, server, or network hardware, TPM companies help clients avoid unnecessary technology refreshes to yield significant economic gain while retaining continuity and consistency across facilities.

At Top Gun, our Mission Critical Support Platform delivers three key business benefits: (1) Improved performance (2) Increased value (3) a better personal and digital experience. Driving down costs and improving performance is not mutually exclusive. Our services drive system availability. Especially in big data environments, where storage and computing availability serve as the backbone of the business.

THE TOP GUN DIFFERENCE.

Powered by ServiceNow, Top Gun Technology provides TPM 2.0™ maintenance services that are uniquely designed to deliver the highest quality of infrastructure support for mission critical operations.

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Mission Critical - The Top Gun Difference

Let’s Talk Mission Critical Support

As a Top Gun client, you’ll notice a superior level of commitment and personalized support – day or night – from the most experienced technical engineering team in the industry. Proven. Trusted. Reliable