CISCO SERVER SUPPORT

Top Gun Technology enhances the stability, performance, and agility of your existing Cisco UCS server hardware. The Cisco Unified Computer System was designed to drive down data center capital and overhead by reducing the complexity of components. Top Gun’s maintenance ensures your investment continues to meet those technological goals long after your original investment.

Dell EMC

CISCO SERVERS SUPPORTED

Top Gun support is a critical element in Cisco data center maintenance, helping rapidly resolve any issue encountered while maintaining performance, reliability, and return on investment. Whether there is an issue with a Cisco UCS or another OEM partner product, Top Gun manages all your hardware across platforms and generations through one call and contract. Our experts are the primary point of contact and own the case from the first call to resolution. For more information about our nationwide, 24x7x365 maintenance service model, contact us today.

Cisco UCS Blade

  • UCS B200 M2, UCS B200 M3, UCS B200 M4
  • UCS B22 M3
  • UCS B230 M1, UCS B230M2
  • UCS B250 M2
  • UCS B260 M4
  • UCS B420 M3, UCS B420 M4
  • UCSB440 M1, UCS B440 M2
  • UCS B460 M4

Cisco UCS Rack

  • UCS C200 M2, UCS C210 M2
  • UCS C22 M3, UCS C220 M3, UCS C220 M4
  • UCS C24 M3, UCS C240 M3, UCS C240 M4
  • UCS C250 M2
  • UCS C260 M2
  • UCS C460 M2, UCS C460 M4

Additional Cisco Resources

Dell EMC Storage Maintenance

WHY CHOOSE TOP GUN FOR CISCO SERVER MAINTENANCE

L3 Engineers

Experts

Top Gun Cisco L3 technical server support engineers are the best in the industry.

ServiceNow™

ServiceNow™

The backbone of our ticketing, incident and asset management field service capabilities.

Service Network

Service Network

Our engineer-staffed service network is located throughout North America, providing 24/7 support.

ACCOMMODATING. CUSTOMIZED. TOP LEVEL SUPPORT

Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits—including enabling employees, improving service levels, and delivering game‑changing economics.

24 x 7 x 2

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 2HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

Learn More

24 x 7 x 4

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 4HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

Learn More

24 x 7 x NBD

  • 24/7 Help Desk

  • 24/7 Monitoring

  • NBD Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

Learn More

CUSTOM

  • Custom Help Desk

  • Custom Monitoring

  • Custom Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

Learn More

CISCO SERVER FAQ

The TGT Mission Critical Platform will implement service efficiencies which drive down expense year over year within your environment, yielding significant economic gain while retaining continuity and consistency across your facilities.

As a standard part of our hardware maintenance support, we include remedial software support. Our software support model is best described as Software Break/Fix. The support requires the client has a licensed product and it is functional. Excluded from support are administrative activities like setup or configuration of the software product for the client.

“OEM support spending can be reduced by leveraging a blend of OEM and TPM maintenance together in a hybrid solution,” says Tenneson. “TPM contracts will offer customers an average of 60% savings off OEM support list prices.” Gartner August 2017

Third-Party Maintenance (TPM) helps extend the life of your assets instead of replacing your hardware post warranty. When the OEM no longer supports its storage, server, or network hardware, TPM companies help clients avoid unnecessary technology refreshes to yield significant economic gain while retaining continuity and consistency across facilities.

At Top Gun, our Mission Critical Support Platform delivers three key business benefits: (1) Improved performance (2) Increased value (3) a better personal and digital experience. Driving down costs and improving performance is not mutually exclusive. Our services drive system availability. Especially in big data environments, where storage and computing availability serve as the backbone of the business.

THE TOP GUN DIFFERENCE.

Powered by ServiceNow, Top Gun Technology provides TPM 2.0™ maintenance services that are uniquely designed to deliver the highest quality of infrastructure support for mission critical operations.

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Mission Critical - The Top Gun Difference

Let’s Talk Mission Critical Support

As a Top Gun client, you’ll notice a superior level of commitment and personalized support – day or night – from the most experienced technical engineering team in the industry. Proven. Trusted. Reliable