Cisco Server2023-12-22T05:47:42-06:00

Cisco Server Support

Top Gun enhances the stability, performance, and agility of your existing Cisco UCS server hardware. The Cisco Unified Computer System was designed to drive down data center capital and overhead by reducing the complexity of components. Top Gun’s maintenance ensures your investment continues to meet those technological goals long after your original investment.

Supporting Your Cisco Servers

Top Gun support is a critical element in Cisco data center maintenance, helping rapidly resolve any issue encountered while maintaining performance, reliability, and return on investment. Whether there is an issue with a Cisco UCS or another OEM partner product, Top Gun manages all your hardware across platforms and generations through one call and contract. Our experts are the primary point of contact and own the case from the first call to resolution. For more information about our global, 24x7x365 maintenance service model, contact us today.

Cisco Server Models Supported

Cisco UCS Blade Support

  • UCS B200 M2, UCS B200 M3, UCS B200 M4
  • UCS B22 M3
  • UCS B230 M1, UCS B230M2
  • UCS B250 M2
  • UCS B260 M4
  • UCS B420 M3, UCS B420 M4
  • UCS B440 M1, UCS B440 M2
  • UCS B460 M4

Cisco UCS Rack Support

  • UCS C200 M2, UCS C210 M2
  • UCS C22 M3, UCS C220 M3, UCS C220 M4
  • UCS C24 M3, UCS C240 M3, UCS C240 M4
  • UCS C250 M2
  • UCS C260 M2
  • UCS C460 M2, UCS C460 M4

Why Choose Top Gun for Cisco Server Maintenance

Accommodating. Customized. 
Top Level Support

Accommodating. Customized. 
Top Level Support

Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits — including enabling employees, improving service levels, and delivering game-changing economics.

Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits — including enabling employees, improving service levels, and delivering game-changing economics.

24x7x2

24/7 Help Desk
24/7 Monitoring
2HR Onsite Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration

24x7x4

24/7 Help Desk
24/7 Monitoring
4HR Onsite Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration

24x7xNBD

24/7 Help Desk
24/7 Monitoring
NBD Onsite Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration

Custom

Custom Help Desk
Custom Monitoring
Custom Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration

Cisco Server FAQ

What are the benefits of going with a third party maintenance provider?2023-12-18T21:09:47-06:00

At Top Gun, our Mission Critical Support Platform delivers three key business benefits: (1) improved performance, (2) increased value, and (3) a better personal and digital experience. Driving down costs and improving performance are not mutually exclusive objectives. Our services enhance system availability, particularly in big data environments where storage and computing availability serve as the backbone of the business.

What is a third party maintenance provider?2023-12-18T21:08:20-06:00

Third Party Maintenance (TPM) helps extend the life of your assets instead of replacing your hardware post warranty. When the OEM no longer supports its storage, server, or network hardware, TPM companies help clients avoid unnecessary technology refreshes to yield significant economic gain while retaining continuity and consistency across facilities.

How much does third party maintenance cost?2023-12-21T06:36:58-06:00

“OEM support spending can be reduced by leveraging a blend of OEM and TPM maintenance together in a hybrid solution,” says Tenneson. “TPM contracts will offer customers an average of 60% savings off OEM support list prices.” Gartner August 2017

Can third party maintenance provide software support?2023-12-18T21:14:42-06:00

As a standard part of our hardware maintenance support, we include remedial software support. Our software support model is best described as Software Break/Fix. The support requires the client has a licensed product and it is functional. Excluded from support are administrative activities like setup or configuration of the software product for the client.

Why choose Top Gun third party maintenance over OEM maintenance?2023-12-18T21:10:20-06:00

The Mission Critical Platform will implement service efficiencies which drive down expense year over year within your environment, yielding significant economic gain while retaining continuity and consistency across your facilities.

Let’s talk mission critical support.

As a Top Gun client, you’ll notice a superior level of commitment and personalized support – day or night – from the most experienced technical engineering team in the industry.

Proven. Trusted. Reliable.

Get to know Top Gun.

Top Gun provides Mission Critical Support Services to enterprise companies by leveraging our OverWatch℠ fabric that digitally connects technology, service operations, engineering, and global logistics.