Guide to Checking Your Maintenance Warranty for Cisco Hardware

As a Cisco customer, understanding the state of your hardware warranties is crucial. This comprehensive guide aims to detail the process of checking your maintenance warranty for Cisco hardware, including options for third-party maintenance. The process primarily involves using the Cisco Device Coverage Checker and the Cisco Warranty Finder. These tools will ensure you can confidently ascertain the status of your hardware.

Understanding the Cisco Device Coverage Checker

The Cisco Device Coverage Checker is a handy tool that provides you with the current contract status of your Cisco devices. After entering valid serial numbers, it checks the coverage status of each item, indicating devices covered by an active service contract with a checkmark icon.

It’s important to note that you’ll need a valid account to utilize the Cisco Device Coverage Checker. If you don’t have a account, you can easily create one on the Registration page.

For registered users at the Customer or Partner level, additional device details are available. If the device type is identified from service contract records, more product information is provided. For devices listed on your active contracts, the contract, warranty details, and expiry dates are also displayed, including information about Cisco end of service life.

Accessing the Device Coverage Checker Tool

To access the Device Coverage Checker tool, you need to go to the Cisco Tools & Resources page. Here, you’ll find the Device Coverage Checker link. Clicking on this link will lead you to the tool.

Remember, you must have a valid account to use the Device Coverage Checker. If you don’t have an account, you can register on the Registration page.

How to Check the Contract Status of Your Device

Before using the Device Coverage Checker, make sure that you have a valid account. If you don’t have one, register on the Registration page. Once registered, you can proceed based on your access level, which could be either Guest-Level Access or Customer-Level and Partner-Level Access.

Guest-Level Access

Guest-Level access allows you to check the contract status of up to 20 devices. The process is as follows:

  1. Access the Device Coverage Checker as previously described.
  2. Enter up to 20 serial numbers separated by a comma or a space in the field provided, and then click the “Check” button.
  3. The results will be displayed in a table format of up to 20 devices. Devices found to be covered by an active service contract are indicated by a checkmark icon in the Covered column.

Remember, results are valid only for the time that the check was performed.

Customer-Level and Partner-Level Access

If you’re registered at the Customer or Partner level, you can check the contract status of multiple devices by following these steps:

  1. Access the Device Coverage Checker as outlined above.
  2. Choose one of the following options to submit your device serial number(s):
    • To check up to 20 Cisco devices, enter a comma-delimited or space-delimited list of serial numbers in the field provided, and then click the “Check” button.
    • To check more than 20 Cisco devices, use the Bulk input method:
      1. Prepare an input file containing up to 1,000 serial numbers separated by a comma, space, or newline. The file formats should be CSV or TXT only.
      2. Click the “Need to check more than 20” link. The Serial Number Upload dialog window will appear.
      3. Click the Upload area or drag and drop your file there.
      4. Once the file is uploaded, click the “Check” button.
  3. The tool will display coverage information, End-of-Sale and End-of-Support dates, and warranty terms for each serial number.
  4. Click the arrow icon on the left of each row to expand the row and view additional details, such as warranty terms and dates.

Warranty Check with Cisco’s Warranty Finder

If you want to confirm the warranty information of your Cisco products, including Cisco server maintenance, you can use the Cisco Warranty Finder. This tool allows you to search warranty information by Product Identification codes (PID, sometimes called SKU) or product description. Enter your product’s PID or description and click the “Search” button to get the information you need.

Understanding Product Identification Standard

Cisco Systems have a product identification standard known as the Unique Device Identifier (UDI) that applies to all its hardware products. This standard aims to streamline product management and integration, assisting customers in reducing operating expenses by providing a unified approach to product identification. The UDI fosters enterprise automation by eliminating potential hurdles through the provision of a consistent identification standard that encompasses electronic, physical, and business-to-business information, including details about the end of service life.

Components of the Unique Device Identifier (UDI)

The UDI is an amalgamation of five different data elements, each providing unique and important information about the product. These data elements are represented in Table below:

UDI Data ElementElectronic VisibilityPhysical VisibilityDescription
PIDXXThis is the Product ID. It is also known as the product name, model name, or product number.
VIDXXThis is the Version ID.
SNXXThis represents the Serial Number. It is the unique instance identifier of the Product ID.
Entity NameXThis is the Type of the product. Examples include "chassis," "slot," or "power supply".
Product DescriptionXThis provides Additional Product Information. For instance, "1-port Gigabit Ethernet".

Base PID and Orderable PID

It’s essential to understand that the Product ID (PID) coded on the hardware is known as the “base PID.” However, there may be additional PIDs associated with a base PID; these are called “orderable PIDs.”

An orderable PID might describe a specific packaging configuration for a product or a bundled group of products sold, tested, and shipped together. Despite these different configurations, the base PID remains consistent, irrespective of whether the product was purchased directly from Cisco or through a distributor. The unique combination of the serial number and product ID (PID) ensures a unique identifier across all Cisco products.

This comprehensive understanding of Cisco’s Product Identification Standard and Unique Device Identifier can greatly assist in managing and identifying your Cisco hardware products. It serves as a robust and efficient system for product identification, streamlining various processes related to product management, automation, and integration.

Cisco Warranty Check Frequently Asked Questions

What happens if no coverage status is indicated? If no Coverage indicator is shown, this may be due to the device coverage or contract being expired, or the serial number not being found in Cisco’s contract database.

Can I view or modify contracts associated with my account? Yes, you can view the contracts associated with your profile here. If you want to associate a service contract to your profile, you can do so here.

This comprehensive guide aims to equip you with the necessary knowledge to check the warranty status of your Cisco hardware. Do remember, it’s always best to keep a note of the warranty and service contract details of your devices, including options for third party maintenance.

Last updated: June 25, 2023

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