CISCO NETWORK MAINTENANCE

Our clients receive flexible and rapid Cisco network maintenance support services that Cisco cannot offer on your equipment post-warranty. Top Gun’s Mission Critical Support Platform™ delivers reliable support for Cisco hardware and products around the clock, 365 days a year. Personalized offerings help keep your network operating reliably, decrease network risks, and safeguard your network investment.

Dell EMC

CISCO NETWORKS SUPPORTED

Top Gun provides a full lifecycle of services and end-to-end expert guidance for your Cisco network infrastructure. Our in-house L3 technical support engineers will help you speed deployment and maximize network performance. Global centralized 24/7 support increases network uptime and reliability through our Mission Critical Service Support Platform™ – the next generation of maintenance support designed to help customers extract the most value from their data center. The Top Gun one call contract improves operational excellence and mitigates risk to meet network demands, while at the same time safeguarding your high-performance network investment.

Cisco AP Support

  • Lightweight Access Points
  • Fat Access Points
  • Wireless Bridges
  • Wireless Controllers

Cisco Router Support

  • 800 / 1800 / 1900 Series
  • 2800 / 2900 Series
  • 3800 / 3900 Series
  • 7200 / 7600 Series
  • ASR1000 Family

Cisco Catalyst Switch Support

  • 2960 Series
  • 3560 / 3650/ 3750 / 3850 Series
  • 4500 / 4948 Series
  • 6500 Series

Cisco Nexus Switch Support

  • 2000 Series
  • 5000 Series
  • 7000 Series
  • 9000 Series

Cisco Security Product Support

  • PIX Firewalls
  • ASA Firewalls
  • VPN Concentrators
  • Other Security Appliances

Additional Cisco Resources

Dell EMC Storage Maintenance

WHY CHOOSE TOP GUN FOR Cisco Network MAINTENANCE

ServiceNow™

ServiceNow™

The backbone of our ticketing, incident and asset management field service capabilities.

L3 Engineers

Experts

Top Gun L3 Cisco Network technical support engineers are the best in the industry.

Service Network

Service Network

Our engineer-staffed service network is located throughout North America, providing 24/7 support.

ACCOMMODATING. CUSTOMIZED. TOP LEVEL SUPPORT

Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits—including enabling employees, improving service levels, and delivering game‑changing economics.

24 x 7 x 2

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 2HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

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24 x 7 x 4

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 4HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

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24 x 7 x NBD

  • 24/7 Help Desk

  • 24/7 Monitoring

  • NBD Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

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CUSTOM

  • Custom Help Desk

  • Custom Monitoring

  • Custom Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

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Cisco Network FAQ

The TGT Mission Critical Platform will enable service efficiencies which drive down expense year over year within your environment, yielding significant economic gain while retaining continuity and consistency across your facilities.

As a standard part of our hardware maintenance support, we include remedial software support. Our software support model is best described as Software Break/Fix. The support requires the client has a licensed product and it is functional. Excluded from support are administrative activities like setup or configuration of the software product for the client.

“OEM support spending can be reduced by leveraging a blend of OEM and TPM maintenance together in a hybrid solution,” says Tenneson. “TPM contracts will offer customers an average of 60% savings off OEM support list prices.” Gartner August 2017

Third-Party Maintenance (TPM) helps extend the life of your assets instead of replacing your hardware post warranty. When the OEM no longer supports its storage, server, or network hardware, TPM companies help clients avoid unnecessary technology refreshes.

At Top Gun, our Mission Critical Support Platform delivers three key business benefits: (1) Improved performance (2) Increased value (3) a better personal and digital experience. Driving down costs and improving performance is not mutually exclusive. Our services drive system availability. Especially in big data environments, where storage and computing availability serve as the backbone of the business.

THE TOP GUN DIFFERENCE.

Powered by ServiceNow, Top Gun Technology provides TPM 2.0™ maintenance services that are uniquely designed to deliver the highest quality of infrastructure support for mission critical operations.

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Mission Critical - The Top Gun Difference

Let’s Talk Mission Critical Support

As a Top Gun client, you’ll notice a superior level of commitment and personalized support – day or night – from the most experienced technical engineering team in the industry. Proven. Trusted. Reliable