Redefining Cisco Network Maintenance

Discover rapid and adaptable Cisco network maintenance support services with Top Gun – a flexible alternative to Cisco SMARTnet®. Our Mission Critical Support Platform™ ensures unwavering assistance for your Cisco products and hardware 24/7, 365 days a year. Customized solutions maintain your network’s reliability, minimize risks, and protect your network investment.

Dell EMC

Supporting Your Cisco Networks

Top Gun provides a full lifecycle of services and end-to-end expert guidance for your Cisco network infrastructure. Our in-house L3 technical support engineers will help you speed deployment and maximize network performance.

Global centralized 24/7 support increases network uptime and reliability through our Mission Critical Service Support Platform™ – the next generation of maintenance support designed to help customers extract the most value from their data center.

The Top Gun one call contract improves operational excellence and mitigates risk to meet network demands, while at the same time safeguarding your high-performance network investment.

Cisco AP Support

  • Lightweight Access Points
  • Fat Access Points
  • Wireless Bridges
  • Wireless Controllers

Cisco Router Support

  • 800 / 1800 / 1900 Series
  • 2800 / 2900 Series
  • 3800 / 3900 Series
  • 7200 / 7600 Series
  • ASR1000 Family

Cisco Catalyst Switch Support

  • 2960 Series
  • 3560 / 3650/ 3750 / 3850 Series
  • 4500 / 4948 Series
  • 6500 Series

Cisco Nexus Switch Support

  • 2000 Series
  • 5000 Series
  • 7000 Series
  • 9000 Series

Cisco Security Product Support

  • PIX Firewalls
  • ASA Firewalls
  • VPN Concentrators
  • Other Security Appliances

A cost-effective Cisco SMARTnet Alternative

Don’t settle for the high cost of SMARTnet® or a cheap third party service that gambles with your Cisco equipment’s reliability. Choose Top Gun as your trusted Cisco TPM Provider, delivering a proven and reliable alternative to SMARTnet while significantly cutting down on your maintenance contract expenses.

Our focus lies in offering dependable OEM-level services, backed by OEM-trained engineers with decades of experience. Receive ongoing firmware and OS updates, as well as certified parts delivered in compliance with an SLA tailored to your unique enterprise.

Explore inventive ways to manage data center costs and extend the life of your networking equipment by starting a conversation with us. Discover how our preventive and predictive maintenance services keep your system available when you need it most while delivering business-critical technical support.

Additional Cisco Resources

Dell EMC Storage Maintenance

WHY CHOOSE TOP GUN FOR Cisco Network MAINTENANCE

ServiceNow™

ServiceNow™

The backbone of our ticketing, incident and asset management field service capabilities.

L3 Engineers

Experts

Top Gun L3 Cisco Network technical support engineers are the best in the industry.

Service Network

Service Network

Our engineer-staffed service network is located throughout the World, providing 24/7 support.

ACCOMMODATING. CUSTOMIZED. TOP LEVEL SUPPORT

Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits—including enabling employees, improving service levels, and delivering game‑changing economics.

24 x 7 x 2

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 2HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

Learn More

24 x 7 x 4

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 4HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

Learn More

24 x 7 x NBD

  • 24/7 Help Desk

  • 24/7 Monitoring

  • NBD Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

Learn More

CUSTOM

  • Custom Help Desk

  • Custom Monitoring

  • Custom Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

Learn More

Cisco Network FAQ

As a standard part of our Cisco hardware support, we include remedial software support. Our software support model is best described as Software Break/Fix. The support requires the client has a licensed product and it is functional. Excluded from support are administrative activities like setup or configuration of the software product for the client.

“Cisco support spending can be reduced by leveraging a blend of OEM and TPM maintenance together in a hybrid solution,” says Tenneson. “TPM contracts will offer customers an average of 60% savings off OEM support list prices.” Gartner August 2017

Third Party Maintenance (TPM) helps extend the life of your assets instead of replacing your hardware post warranty. When the OEM no longer supports its storage, server, or network hardware, TPM companies help clients avoid unnecessary technology refreshes.

At Top Gun, our Mission Critical Support Platform delivers three key business benefits: (1) Improved performance (2) Increased value (3) a better personal and digital experience. Driving down costs and improving performance is not mutually exclusive. Our services drive system availability. Especially in big data environments, where storage and computing availability serve as the backbone of the business.

THE TOP GUN DIFFERENCE.

Powered by ServiceNow, Top Gun Technology provides TPM 2.0™ maintenance services that are uniquely designed to deliver the highest quality of infrastructure support for mission critical operations.

Meet Top Gun
Mission Critical - The Top Gun Difference

Let’s Talk Mission Critical Support

As a Top Gun client, you’ll notice a superior level of commitment and personalized support – day or night – from the most experienced technical engineering team in the industry. Proven. Trusted. Reliable