Cisco Network2023-12-22T05:41:09-06:00

Cisco Network Maintenance

Discover rapid and adaptable Cisco network maintenance support services with Top Gun – a flexible alternative to Cisco SMARTnet®. Our Mission Critical Support Platform™ ensures unwavering assistance for your Cisco products and hardware 24/7, 365 days a year. Customized solutions maintain your network’s reliability, minimize risks, and protect your network investment.

Supporting Your Cisco Networks

Top Gun provides a full lifecycle of services and end-to-end expert guidance for your Cisco network infrastructure. Our in-house L3 technical support engineers will help you speed deployment and maximize network performance.

Global centralized 24/7 support increases network uptime and reliability through our Mission Critical Service Support Platform™ – the next generation of maintenance support designed to help customers extract the most value from their data center.

The Top Gun one call contract improves operational excellence and mitigates risk to meet network demands, while at the same time safeguarding your high-performance network investment.

Cisco Network Models Supported

Cisco AP Support

  • Lightweight Access Points
  • Fat Access Points
  • Wireless Bridges
  • Wireless Controllers

Cisco Router Support

  • 800 / 1800 / 1900 Series
  • 2800 / 2900 Series
  • 3800 / 3900 Series
  • 7200 / 7600 Series
  • ASR1000 Family

Cisco Catalyst Switch Support

  • 2960 Series
  • 3560 / 3650/ 3750 / 3850 Series
  • 4500 / 4948 Series
  • 6500 Series

Cisco Network Switch Support

  • 2000 Series
  • 5000 Series
  • 7000 Series
  • 9000 Series

Cisco Security Product Support

  • PIX Firewalls
  • ASA Firewalls
  • VPN Concentrators
  • Other Security Appliances

A cost-effective Cisco SMARTnet Alternative

Don’t settle for the high cost of SMARTnet® or a cheap third party service that gambles with your Cisco equipment’s reliability. Choose Top Gun as your trusted Cisco TPM Provider, delivering a proven and reliable alternative to SMARTnet while significantly cutting down on your maintenance contract expenses.

Our focus lies in offering dependable OEM-level services, backed by OEM-trained engineers with decades of experience. Receive ongoing firmware and OS updates, as well as certified parts delivered in compliance with an SLA tailored to your unique enterprise.

Explore inventive ways to manage data center costs and extend the life of your networking equipment by starting a conversation with us. Discover how our preventive and predictive maintenance services keep your system available when you need it most while delivering business-critical technical support.

Why Choose Top Gun for Cisco Network Maintenance

Accommodating. Customized. 
Top Level Support

Accommodating. Customized. 
Top Level Support

Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits — including enabling employees, improving service levels, and delivering game-changing economics.

Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits — including enabling employees, improving service levels, and delivering game-changing economics.

24x7x2

24/7 Help Desk
24/7 Monitoring
2HR Onsite Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration

24x7x4

24/7 Help Desk
24/7 Monitoring
4HR Onsite Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration

24x7xNBD

24/7 Help Desk
24/7 Monitoring
NBD Onsite Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration

Custom

Custom Help Desk
Custom Monitoring
Custom Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration

Cisco Network FAQ

What are the benefits of going with a third party maintenance provider?2023-12-18T21:09:47-06:00

At Top Gun, our Mission Critical Support Platform delivers three key business benefits: (1) improved performance, (2) increased value, and (3) a better personal and digital experience. Driving down costs and improving performance are not mutually exclusive objectives. Our services enhance system availability, particularly in big data environments where storage and computing availability serve as the backbone of the business.

What is a third party maintenance provider?2023-12-18T21:08:20-06:00

Third Party Maintenance (TPM) helps extend the life of your assets instead of replacing your hardware post warranty. When the OEM no longer supports its storage, server, or network hardware, TPM companies help clients avoid unnecessary technology refreshes to yield significant economic gain while retaining continuity and consistency across facilities.

How much does third party maintenance cost?2023-12-21T06:36:58-06:00

“OEM support spending can be reduced by leveraging a blend of OEM and TPM maintenance together in a hybrid solution,” says Tenneson. “TPM contracts will offer customers an average of 60% savings off OEM support list prices.” Gartner August 2017

Can third party maintenance provide software support?2023-12-18T21:14:42-06:00

As a standard part of our hardware maintenance support, we include remedial software support. Our software support model is best described as Software Break/Fix. The support requires the client has a licensed product and it is functional. Excluded from support are administrative activities like setup or configuration of the software product for the client.

Why choose Top Gun third party maintenance over OEM maintenance?2023-12-18T21:10:20-06:00

The Mission Critical Platform will implement service efficiencies which drive down expense year over year within your environment, yielding significant economic gain while retaining continuity and consistency across your facilities.

Let’s talk mission critical support.

As a Top Gun client, you’ll notice a superior level of commitment and personalized support – day or night – from the most experienced technical engineering team in the industry.

Proven. Trusted. Reliable.

Get to know Top Gun.

Top Gun provides Mission Critical Support Services to enterprise companies by leveraging our OverWatch℠ fabric that digitally connects technology, service operations, engineering, and global logistics.