What does “HP support without sustaining engineering” mean?
HP Prior Software Version Support and HP Mature Software Product Support services without sustaining engineering are limited to the resources available in HP’s global service delivery organization. Problems that cannot be resolved by the service delivery organization through providing advice or delivery of a commercially available software patch will be addressed via a workaround, where HP is able to make such a workaround available. Problems will not be escalated to an HP or third-party engineering group.
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