BROCADE STORAGE MAINTENANCE

Top Gun offers Brocade storage maintenance support services you require in order to help your organization maintain scalable and efficient data center infrastructure. Join clients nationwide that leverage Top Gun’s fifteen plus years of expertise in storage and networking. Let Top Gun unlock greater storage flexibility, availability, and reduced IT density your enterprise desires.

Dell EMC

BROCADE STORAGE SUPPORTED

The highest-performing and most reliable FICON infrastructures require a matching level of technical engineering skill and support. Top Gun builds on our decades of experience to provide enterprises with an independent alternative for out-of-warranty Brocade hardware support on mission-critical Fibre channeling switching infrastructure. Our support services are designed to increase business agility while providing non-stop access to reduce infrastructure demands that help elevate your technology investments. Start a conversation today and discover how partnering with Top Gun can help you make the most out of your Brocade investment.

Brocade DCX

  • ED-DCX-4S-B
  • ED-DCX8510-4B
  • ED-DCX8510-8B
  • ED-DCX-B

Brocade Silkworm

  • MP-7800B
  • MP-7810B
  • MP-7840B
  • MP-8000B
  • ED-48000B

Brocade Silkworm

  • DS-300B-4G, DS-300B-8G, DS-32B2
  • DS-220B
  • DS-4100B, DS-4900B
  • DS-5100B-4G, DS-5100B-8G, DS5100B-EP
  • DS-5300B-4G, DS-5300B-8G
  • DS-6505-R-B, DS6505R-B-8G, DS-6505R-B-EP
  • DS-6510F-8GB, DS-6510F-B, DS-6510R-8G, DS6510R-B, DS6510R-8-EP
  • DS-6520F-8GB, DS6520F-B, DS-6520R-8GB, DS-6520R-B

Additional Brocade Resources

WHY CHOOSE TOP GUN FOR Brocade Storage MAINTENANCE

ServiceNow™

ServiceNow™

The backbone of our ticketing, incident and asset management field service capabilities.

L3 Engineers

Experts

Top Gun L3 Brocade Storage technical support engineers are the best in the industry.

Service Network

Service Network

Our engineer-staffed service network is located throughout the World, providing 24/7 support.

BROCADE END OF SERVICE LIFE LIST

Brocade hardware reaches end of support for many reasons, and those lifecycle dates create disruptive challenges in an optimized infrastructure environment for IT managers. To best assist Brocade customers in the transition, Top Gun has provided a streamlined overview of all end of life hardware below.

Understanding Brocade End of Service Life (EOSL)

Brocade End of Service Life (EOSL) dates published indicate that hardware support offerings from Brocade Premiere Support will be available up until that day. These EOSL dates are five (5) years from the Last Customer Ship (LCS) announcements. An LCS is the last day hardware was available to ship and follow a Brocade Last Time to Order (LTO) date. Other manufacturers often refer to these as End of Life (EOL) dates.

Identifying a Brocade End of Life (EOL) Date

Brocade End of Life (EOL) is the last day Brocade will accept purchases for that platform. Brocade continues to extend Premier Support for post-EOL hardware, and Brocade will designate one more software release that will be supported for five (5) years after the LCS date.

BROCADE MODELS

ACCOMMODATING. CUSTOMIZED. TOP LEVEL SUPPORT

Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits—including enabling employees, improving service levels, and delivering game‑changing economics.

24 x 7 x 2

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 2HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

24 x 7 x 4

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 4HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

24 x 7 x NBD

  • 24/7 Help Desk

  • 24/7 Monitoring

  • NBD Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

CUSTOM

  • Custom Help Desk

  • Custom Monitoring

  • Custom Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

BROCADE STORAGE FAQ

The TGT Mission Critical Platform will implement service efficiencies which drive down expense year over year within your environment, yielding significant economic gain while retaining continuity and consistency across your facilities.

As a standard part of our hardware maintenance support, we include remedial software support. Our software support model is best described as Software Break/Fix. The support requires the client has a licensed product and it is functional. Excluded from support are administrative activities like setup or configuration of the software product for the client.

“OEM support spending can be reduced by leveraging a blend of OEM and TPM maintenance together in a hybrid solution,” says Tenneson. “TPM contracts will offer customers an average of 60% savings off OEM support list prices.” Gartner August 2017

Third-Party Maintenance (TPM) helps extend the life of your assets instead of replacing your hardware post warranty. When the OEM no longer supports its storage, server, or network hardware, TPM companies help clients avoid unnecessary technology refreshes to yield significant economic gain while retaining continuity and consistency across facilities.

At Top Gun, our Mission Critical Support Platform delivers three key business benefits: (1) Improved performance (2) Increased value (3) a better personal and digital experience. Driving down costs and improving performance is not mutually exclusive. Our services drive system availability. Especially in big data environments, where storage and computing availability serve as the backbone of the business.

THE TOP GUN DIFFERENCE.

Powered by ServiceNow, Top Gun Technology provides TPM 2.0™ maintenance services that are uniquely designed to deliver the highest quality of infrastructure support for mission critical operations.

Mission Critical - The Top Gun Difference

Let's Talk Mission Critical Support

As a Top Gun client, you’ll notice a superior level of commitment and personalized support – day or night – from the most experienced technical engineering team in the industry. Proven. Trusted. Reliable