Opportunity

Multi-vendor storage engineering experts are integral to relationship expansion within Top Gun’s largest, often prestigious, enterprise client base.

Regions: All Regions

Essential Functions:

Experience in providing support for these Enterprise Storage platforms:

• NetApp
• Hitachi (HDS)
• Dell/EMC
• Ability to use OEMs’ diagnostics, tools and utilities to facilitate remedial service and assist Field Service in meeting contractual Customer SLA.
• Must be able to manage the client and field engineering, exhibiting excellent communication skills as well as securing client confidence in Top Gun to maintain their mission critical hardware.
• Interface directly with the Client’s high-level crisis escalation management teams.
• Will be client-focused and client-driven to deliver the utmost customer service.
• Able to travel to and from client sites, as required.
• Able to lift, push, or carry objects weighing 50 pounds.
• Able to thrive in a team environment where resolutions may require a group effort and end-of-shift workload turnover is required and seamless to our
• clients.

Preferred Qualifications:

• Experience with the enterprise hardware maintenance (“break/fix”) services business.
• Strong oral, written, and interpersonal communication skills to work effectively with internal and external customers.
• High level of expertise on enterprise storage hardware as well as a solid understanding of the environments in which they may be deployed.
• Experience with system installation and hardware/FRU replacement procedures.
• Solid problem-solving skills where problems may be complex or hard to diagnose
• Possess the ability to be persuasive with customers, keeping “customer satisfaction” as a guiding factor.

Interpersonal skills:

• Strong telephone etiquette skills ensure constructive, professional relationships with colleagues and customers.
• Active listening and written communication follow-up are just as necessary to know how to tactfully communicate directions.
• A “client first” attitude is inherent in every step an engineer takes.

Additional requirements:

The Multi-vendor Enterprise Storage Support Engineer is required to be in a 7x24x365 call rotation and able to travel to and from client sites as required.
Compensation & Benefits:

Base Salary:

• Health, Dental and Vision
• 401K

Top Gun is an equal opportunity employer. Authorization to work in the U.S. is a precondition of employment.