Multi-Vendor Enterprise Storage Support Engineer

We are currently seeking an enterprise storage expert, skilled across multiple OEMs (“multi-vendor), especially so for NetApp, Hitachi Data Systems (HDS) and Dell/EMC storage. Ideal candidates would have no less than L2 experience for each of these named OEMs.

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POSITION PURPOSE

Opportunity

Multi-vendor storage engineering experts are integral to relationship expansion within Top Gun’s largest, often prestigious, enterprise client base.

Regions: All Regions

Essential Functions

  • Experience in providing support for these Enterprise Storage platforms:
    • NetApp
    • Hitachi (HDS)
    • Dell/EMC
  • Ability to use OEMs’ diagnostics, tools and utilities to facilitate remedial service and assist Field Service in meeting contractual Customer SLA.
  • Must be able to manage the client and field engineering, exhibiting excellent communication skills as well as securing client confidence in Top Gun Technology to maintain their mission-critical hardware.
  • Interface directly with the Client’s high-level crisis escalation management teams.
  • Will be client-focused and client-driven to deliver the utmost customer service.
  • Able to travel to and from client sites, as required.
  • Able to lift, push, or carry objects weighing 50 pounds.
  • Able to thrive in a team environment where resolutions may require a group effort and end-of-shift workload turnover is required and seamless to our clients.

Preferred Qualifications:

  • Experience with the enterprise hardware maintenance (“break/fix”) services business.
  • Strong oral, written, and interpersonal communication skills to work effectively with internal and external customers.
  • High level of expertise on enterprise storage hardware as well as a solid understanding of the environments in which they may be deployed.
  • Experience with system installation and hardware/FRU replacement procedures.
  • Solid problem-solving skills where problems may be complex or hard to diagnose
  • Possess the ability to be persuasive with customers, keeping “customer satisfaction” as a guiding factor.

Interpersonal skills:

  • Strong telephone etiquette skills ensure constructive, professional relationships with colleagues and customers. Active listening and written communication follow-up are just as necessary to know how to tactfully communicate directions. A “client first” attitude is inherent in every step an engineer takes.

Working Conditions or Additional requirements:

  • The Multi-vendor Enterprise Storage Support Engineer is required to be in a 7x24x365 call rotation and able to travel to and from client sites as required.

Compensation & Benefits:

  • Base Salary
  • Health, Dental and Vision
  • 401K

Top Gun Technology is an equal opportunity employer. Authorization to work in the U.S. is a precondition of employment.

THE TOP GUN DIFFERENCE.

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From Engineering to Sales, team members at Top Gun have a unique opportunity to create internal value by making a difference in our clients’ long-term business strategy and support of their mission-critical infrastructure.