IBM Enterprise Storage Support Engineer

We are currently seeking additional highly experienced and skilled Senior Engineer to join our IBM team. At Top Gun Technology the Senior Engineer will provide L3 technical expertise and experience to supplement local field staff’s technical ability as they perform their duties in the field.

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POSITION PURPOSE

Opportunity

IBM enterprise storage engineering experts are integral to relationship expansion within Top Gun’s largest, often prestigious, enterprise client base.

Regions: All Regions

Essential Functions

  • Experience in providing support for these IBM Enterprise Storage platforms and their consoles:
    • DS8900, DS8880, DS8800, DS8870 and Legacy DS8000
    • FlashSystems
    • Storewize
    • Legacy XIV
  • Ability to use diagnostics, tools, and utilities to facilitate remedial service and assist Field Service in meeting contractual Customer SLA.
  • Must be able to manage the client and field engineering, exhibiting excellent communication skills as well as securing client confidence in Top Gun Technology to maintain their mission-critical hardware.
  • Interface directly with the Client’s high-level crisis escalation management teams.
  • Will be client-focused and client-driven to deliver the utmost customer service.
  • Able to travel to and from client sites, as required.
  • Able to lift, push, or carry objects weighing 50 pounds.
  • Able to thrive in a team environment where resolutions may require a group effort and end-of-shift workload turnover is required and seamless to our clients.

Preferred Qualifications:

  • Experience with the enterprise hardware maintenance (“break/fix”) services business.
  • Strong oral, written, and interpersonal communication skills to work effectively with internal and external customers.
  • High level of expertise on enterprise storage hardware as well as a solid understanding of the environments in which they may be deployed.
  • Experience with system installation and hardware/FRU replacement procedures.
  • Solid problem-solving skills where problems may be complex or hard to diagnose
  • Possess the ability to be persuasive with customers, keeping “customer satisfaction” as a guiding factor.

Interpersonal skills:

  • Strong telephone etiquette skills ensure constructive, professional relationships with colleagues and customers. Active listening and written communication follow-up are just as necessary to know how to tactfully communicate directions. A “client first” attitude is inherent in every step an engineer takes.

Working Conditions or Additional requirements:

  • The Multi-vendor Enterprise Storage Support Engineer is required to be in a 7x24x365 call rotation and able to travel to and from client sites as required.

Compensation & Benefits:

  • Base Salary
  • Health, Dental and Vision
  • 401K

Top Gun Technology is an equal opportunity employer. Authorization to work in the U.S. is a precondition of employment.

THE TOP GUN DIFFERENCE.

Powered by ServiceNow, Top Gun Technology provides TPM 2.0™ maintenance services that are uniquely designed to deliver the highest quality of infrastructure support for mission critical operations.

Mission Critical - The Top Gun Difference

Let’s Talk About Your Future

From Engineering to Sales, team members at Top Gun have a unique opportunity to create internal value by making a difference in our clients’ long-term business strategy and support of their mission-critical infrastructure.