Dell Compellent SC4020

Top Gun offers a wide range of Dell Compellent SC4020 maintenance services to simplify the management, and support of your SC Series environment, including 24×7 global support.

Earlier generations Storage Controller Product Number 4020 by Dell EMC

Dell Compellent SC4020 Maintenance

Top Gun Technology’s hardware support of the Dell Compellent SC4020 includes all hardware break/fix activities from a labor and parts perspective while excluding firmware and software updates.

Examples of hardware break/fix activities:

  • Failed SAS / NL-SAS
  • Battery Backup
  • Storage Controller
  • PCI Card
  • Power Supply

Software Support for Dell Compellent SC4020

As a standard part of our hardware maintenance support, we include remedial software support. Our software support model is best described as Software Break/Fix. The support requires the client to have a licensed product and it is functional. Excluded from support are administrative activities like setup or configuration of the software product for the client.

Dell Compellent SC4020 End of Service Life

Dell will no longer offer support or maintenance on 8/31/2023.

Deployment Guide for the Dell Compellent SC4020

Access the original Dell Deployment Guide Here.

Firmware Downloads Dell Compellent SC4020

Find downloads on Dell’s SC4020 product page. If the firmware or driver you are looking for is not listed on the Dell product page, let us know and we’ll help.

Dell Compellent SC4020 Technical Specs

ProcessorsInternal Storage CapacitySystem MemoryOperating SystemExpansion CapacityMax Drive Count
2.5GHz 4-core Intel® Xeon® processors (2 per controller, 4 per chassis)24 x 2.5” drive bays32GB per chassis (16GB per controller)Dell Storage Center OS (SCOS) 6.5 or greaterSC200 (12 x 3.5” drive slots, 6Gb SAS) SC220 (24 x 2.5” drive slots, 6Gb SAS) SC280 (84 x 3.5” drive slots, 6Gb SAS)192 (24 internal, plus 168 external)
Storage MediaFront-End Network ProtocolsMax 16GB FC PortsMax 4GB / 8GB FC PortsArray ConfigStorage FormatMax PowerPower Supplies
SAS and NL-SAS drives; different drive types, transfer rates and rotational speeds can be mixed in the same system SSDs: write-intensive, read-intensive HDDs: 15K, 10K, 7.2K RPMFC, iSCSI, SAS4 (supports simultaneous multiprotocol)4 per array (SFP+)8 per array (SFP+)All-flash, hybrid or HDD arraysBlock (SAN) and/or file (NAS) from same pool580W2 hot-swappable 580W power supplies

Supported Software

  • Dynamic Capacity
  • Data Progression
  • Data Instant Replay
  • Remote Instant Replay
  • Live Volume

Professional Services Available

  • Rack and Stack
  • Data Migrations
  • Equipment upgrades or replacement
  • Configuration changes
  • Backup Software and Integration
  • Performance Analysis
  • System Command Administration
  • Switch Zoning configuration
  • NAS configurations
  • Storage Architecture Services

WHY CHOOSE TOP GUN FOR Dell Compellent SC4020 MAINTENANCE

ServiceNow™

ServiceNow™

The backbone of our ticketing, incident and asset management field service capabilities.

L3 Engineers

Experts

Top Gun L3 Dell Compellent SC4020 technical support engineers are the best in the industry.

Service Network

Service Network

Our engineer-staffed service network is located throughout the World, providing 24/7 support.

ACCOMMODATING. CUSTOMIZED. TOP LEVEL SUPPORT

Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits—including enabling employees, improving service levels, and delivering game‑changing economics.

24 x 7 x 2

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 2HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

Learn More

24 x 7 x 4

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 4HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

Learn More

24 x 7 x NBD

  • 24/7 Help Desk

  • 24/7 Monitoring

  • NBD Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

Learn More

CUSTOM

  • Custom Help Desk

  • Custom Monitoring

  • Custom Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

Learn More

STORAGE FAQ

The TGT Mission Critical Platform will enable service efficiencies which drive down expense year over year within your environment, yielding significant economic gain while retaining continuity and consistency across your facilities.

As a standard part of our hardware maintenance support, we include remedial software support. Our software support model is best described as Software Break/Fix. The support requires the client has a licensed product and it is functional. Excluded from support are administrative activities like setup or configuration of the software product for the client.

“OEM support spending can be reduced by leveraging a blend of OEM and TPM maintenance together in a hybrid solution,” says Tenneson. “TPM contracts will offer customers an average of 60% savings off OEM support list prices.” Gartner August 2017

Third-Party Maintenance (TPM) helps extend the life of your assets instead of replacing your hardware post warranty. When the OEM no longer supports its storage, server, or network hardware, TPM companies help clients avoid unnecessary technology refreshes.

At Top Gun, our Mission Critical Support Platform delivers three key business benefits: (1) Improved performance (2) Increased value (3) a better personal and digital experience. Driving down costs and improving performance is not mutually exclusive. Our services drive system availability. Especially in big data environments, where storage and computing availability serve as the backbone of the business.

THE TOP GUN DIFFERENCE.

Powered by ServiceNow, Top Gun Technology provides TPM 2.0™ maintenance services that are uniquely designed to deliver the highest quality of infrastructure support for mission critical operations.

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Mission Critical - The Top Gun Difference

Let’s Talk Mission Critical Support

As a Top Gun client, you’ll notice a superior level of commitment and personalized support – day or night – from the most experienced technical engineering team in the industry. Proven. Trusted. Reliable