Dell Compellent SC220

Top Gun Technology (TGT) provides Dell Compellent SC220 maintenance services to IT infrastructures all over North America. We engage with our clients to construct a solution focused on their corporate goals and technology objective. Internally, we refer to it as our Mission Critical Platform, or TPM 2.0™. Our platform is built on a foundation of world-class processes designed to deliver Mission Critical Support Services™ across all storage environments.

Dell Compellent SC220 Support

Top Gun Technology’s hardware support of the Data Domain product line includes all hardware break/fix activities from a labor and parts perspective, while excluding firmware and software updates.

Examples of hardware break fix activities:

  • Failed hard drive replacement
  • Failed SSD replacement
  • Power supply replacement
  • LLC replacement, etc.

Software Support Model

As a standard part of our hardware maintenance support, we include remedial software support. Our software support model is best described as Software Break/Fix. The support requires the client has a licensed product and it is functional. Excluded from support are administrative activities like setup or configuration of the software product for the client.

Supported Software
  • Boost
  • Replicator
  • Encryption
  • Extended Retention
  • Retention Lock
  • Virtual Tape Library
  • Management Center
Professional Services Available
  • Rack and Stack
  • Data Migrations
  • Equipment upgrades or replacement
  • Configuration changes
  • Backup Software and Integration
  • Performance Analysis
  • System Command Administration
  • Switch Zoning configuration
  • NAS configurations
  • Storage Architecture Services

WHY CHOOSE TOP GUN FOR Dell Compellent SC220 MAINTENANCE

ServiceNow™

ServiceNow™

The backbone of our ticketing, incident and asset management field service capabilities.

L3 Engineers

Experts

Top Gun L3 technical storage support engineers are the best in the industry.

Service Network

Service Network

Our engineer-staffed service network is located throughout North America, providing 24/7 support.

ACCOMMODATING. CUSTOMIZED. TOP LEVEL SUPPORT

Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits—including enabling employees, improving service levels, and delivering game‑changing economics.

24 x 7 x 2

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 2HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

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24 x 7 x 4

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 4HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

Learn More

24 x 7 x NBD

  • 24/7 Help Desk

  • 24/7 Monitoring

  • NBD Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

Learn More

CUSTOM

  • Custom Help Desk

  • Custom Monitoring

  • Custom Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

Learn More

Why clients prefer and keep choosing Top Gun Technology for their storage maintenance.

At Top Gun, we engage with our clients to construct a solution focused on their corporate goals and technology objectives. We specialize in Mission Critical Services by delivering three business outcomes (1) Improved performance (2) Increased value (3) A better personal and digital experience

How Top Gun Technology’s values align with your overall company mission

TGT’s philosophy centers on transparency, and we believe as business and IT leaders you deserve to understand the “how” behind achieving mission critical stability. We built our company from the ground up upon the values of commitment, integrity, expertise, and being resolute. These values allow us to prioritize your needs and to keep them at the forefront of our vision. We operate with and value transparency and take pride in offering a service with the same quality of work and respect that we would want for ourselves.

Our commitment to performance

Top Gun believes in working toward your goals, rather than just working for you. We take the time to learn who you are — your background, values, and mission — so that we can provide specialized services and solutions to your problems that go beyond the basic installation and fixes related to Dell EMC storage.

Technological systems, like EMC storage, can be complex and confusing. Our mission critical governance structure is solely responsible for providing a superior client experience for your internal stakeholders. Through our rigorous optimization process, TGT is able to “light up” these services to provide fast and effective support for Dell EMC storage systems.

As part of TGT’s Mission Critical Platform, we implement a structure with the discipline to transition subsequent platforms (other servers, storage, network, and mainframe) swiftly.  We are committed to solving your problems and reducing your downtime, allowing you to simply work.

As you consider Third-Party Maintenance, we invite you to engage with TGT, call our references, tour our facilities and meet our L3 Technical teams. Seeing is believing. Witness the value and stability of the TGT Mission Critical Platform, TPM 2.0™.

STORAGE FAQ

The TGT Mission Critical Platform will enable service efficiencies which drive down expense year over year within your environment, yielding significant economic gain while retaining continuity and consistency across your facilities.

As a standard part of our hardware maintenance support, we include remedial software support. Our software support model is best described as Software Break/Fix. The support requires the client has a licensed product and it is functional. Excluded from support are administrative activities like setup or configuration of the software product for the client.

“OEM support spending can be reduced by leveraging a blend of OEM and TPM maintenance together in a hybrid solution,” says Tenneson. “TPM contracts will offer customers an average of 60% savings off OEM support list prices.” Gartner August 2017

Third-Party Maintenance (TPM) helps extend the life of your assets instead of replacing your hardware post warranty. When the OEM no longer supports its storage, server, or network hardware, TPM companies help clients avoid unnecessary technology refreshes.

At Top Gun, our Mission Critical Support Platform delivers three key business benefits: (1) Improved performance (2) Increased value (3) a better personal and digital experience. Driving down costs and improving performance is not mutually exclusive. Our services drive system availability. Especially in big data environments, where storage and computing availability serve as the backbone of the business.

THE TOP GUN DIFFERENCE.

Powered by ServiceNow, Top Gun Technology provides TPM 2.0™ maintenance services that are uniquely designed to deliver the highest quality of infrastructure support for mission critical operations.

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Mission Critical - The Top Gun Difference

Let’s Talk Mission Critical Support

As a Top Gun client, you’ll notice a superior level of commitment and personalized support – day or night – from the most experienced technical engineering team in the industry. Proven. Trusted. Reliable