IBM Power Systems SUPPORT

Keeping your IBM Power Systems up and running is of the utmost importance. We invest heavily in the technology, tools, processes, and services required to deliver world-class maintenance solutions for IBM Power Systems through our Mission Critical Support Services™ Platform. Whether you need two-hour, four-hour, or next business day target response times, our support is designed for whatever your enterprise requires.

Model S812 of the 8th Generation Power Systems by IBM

IBM Power Systems Maintenance

Top Gun Technology’s IBM Power Systems server maintenance solutions provide extensive break/fix support and call-home monitoring. IBM propriety firmware and software updates are excluded from support.

Hardware break/fix solutions:

  • Hot Plug Fans
  • SSD Failures
  • Power Supply
  • Time-of-Day Battery
  • TPM Card
  • NVMe M.2

Power System Models Supported

IBM POWER9

  • Power S914
  • Power S922
  • Power S924
  • Power H922
  • Power H924
  • Power L922
  • Power E950
  • Power E980
  • Power AC922

IBM POWER8

  • Power S812
  • Power S814
  • Power S822
  • Power S824
  • Power S812L
  • Power S822L
  • Power S824L
  • Power E850C
  • Power E870C
  • Power E880C

IBM POWER6

  • Power 710
  • Power 720
  • Power 730
  • Power 740
  • Power 750
  • Power 760
  • Power 770
  • Power 780
  • Power 795

Professional Services Available

  • Rack and Stack
  • Data Migrations
  • Equipment upgrades or replacement
  • Configuration changes
  • Backup Software and Integration
  • Performance Analysis
  • System Command Administration
  • Switch Zoning configuration
  • NAS configurations
  • Storage Architecture Services
Deconstructed view of an IBM Power9 System on a clear white background

WHY CHOOSE TOP GUN FOR IBM Power Systems MAINTENANCE

ServiceNow™

ServiceNow™

The backbone of our ticketing, incident and asset management field service capabilities.

L3 Engineers

Experts

Top Gun L3 IBM Power Systems technical support engineers are the best in the industry.

Service Network

Service Network

Our engineer-staffed service network is located throughout the World, providing 24/7 support.

ACCOMMODATING. CUSTOMIZED. TOP LEVEL SUPPORT

Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits—including enabling employees, improving service levels, and delivering game‑changing economics.

24 x 7 x 2

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 2HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

Learn More

24 x 7 x 4

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 4HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

Learn More

24 x 7 x NBD

  • 24/7 Help Desk

  • 24/7 Monitoring

  • NBD Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

Learn More

CUSTOM

  • Custom Help Desk

  • Custom Monitoring

  • Custom Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

Learn More

SERVER FAQ

The TGT Mission Critical Platform will enable service efficiencies which drive down expense year over year within your environment, yielding significant economic gain while retaining continuity and consistency across your facilities.

As a standard part of our hardware maintenance support, we include remedial software support. Our software support model is best described as Software Break/Fix. The support requires the client has a licensed product and it is functional. Excluded from support are administrative activities like setup or configuration of the software product for the client.

“OEM support spending can be reduced by leveraging a blend of OEM and TPM maintenance together in a hybrid solution,” says Tenneson. “TPM contracts will offer customers an average of 60% savings off OEM support list prices.” Gartner August 2017

Third-Party Maintenance (TPM) helps extend the life of your assets instead of replacing your hardware post warranty. When the OEM no longer supports its storage, server, or network hardware, TPM companies help clients avoid unnecessary technology refreshes.

At Top Gun, our Mission Critical Support Platform delivers three key business benefits: (1) Improved performance (2) Increased value (3) a better personal and digital experience. Driving down costs and improving performance is not mutually exclusive. Our services drive system availability. Especially in big data environments, where storage and computing availability serve as the backbone of the business.

THE TOP GUN DIFFERENCE.

Powered by ServiceNow, Top Gun Technology provides TPM 2.0™ maintenance services that are uniquely designed to deliver the highest quality of infrastructure support for mission critical operations.

Meet Top Gun
Mission Critical - The Top Gun Difference

Let’s Talk Mission Critical Support

As a Top Gun client, you’ll notice a superior level of commitment and personalized support – day or night – from the most experienced technical engineering team in the industry. Proven. Trusted. Reliable