Dell Server2024-04-08T18:39:14-05:00

Dell Server Maintenance

Attain unparalleled flexibility, reliability, and efficiency through Dell server maintenance services provided by Top Gun. Experience the liberty to concentrate on your core business, backed by the renowned support expertise and insights that have garnered Top Gun global recognition.

Dell Servers Supported

Renowned for excellence in Dell PowerEdge hardware, Top Gun is the preferred choice for Dell server support in data centers worldwide. Our foundation lies in exceptional engineering talent, cutting-edge service tools, and advanced analytics, elevating our performance to “Top Gun” status.

Top Gun’s team of certified Level 3 engineers and expert technicians deliver innovative data center solutions that consistently ensure the highest quality of service across your entire enterprise. We take a comprehensive approach to address your specific Dell server needs, tailoring our maintenance solutions to your unique environment and business objectives. This empowers you to achieve efficient, high-performance computing well beyond any End-of-Service-Life (EOSL) date.

By simplifying Dell maintenance complexities and eliminating inefficiencies, we enable your existing infrastructure and business solutions to work harder for you. As a leading provider of Dell third party maintenance, we specialize in Dell EMC and PowerEdge servers. Our expertise in Dell equipment, parts, and Dell server hardware ensures that you receive the best possible service, whether it’s maintenance, upgrades, or preventive hardware failure. Trust Top Gun to deliver unparalleled results for your data center needs.

Dell Server Models Supported

Dell M Series

  • M600
  • M605
  • M610
  • M610x
  • M620
  • M630

Dell M Series

  • M700HD
  • M710
  • M710HD

Dell M Series

  • M905
  • M910
  • M915

PowerEdge 1-Socket

  • R200, R210, R220, R230
  • R300, R310, R320, R330

PowerEdge 2-Socket

  • R410, R415, R420, R430
  • R510, R515, R520, R530
  • R610, R620, R630
  • R700, R710, R715, R720, R720XD, R730, R730XD

PowerEdge 4-Socket

  • R805, R810, R815, R820, R830
  • R900, R905, R910, R920, R930

PowerEdge Tower

  • T100, T105, T110, T130
  • T300, T310, T320, T330
  • T400, T410, T420, T430
  • T605, T610, T620, T630
  • T710

PowerEdge Micro

  • C1100
  • C2100
  • C6100, C6105, C6145, C6220, C6320, C6400, C6420
  • MD3600F, MD3600I, MD3620F, MD3620I
  • C8000, C8220, C8220X

PowerEdge Blade Center

  • M1000e
  • VRTX

Unparalleled Dell Server Maintenance and Support Solutions

Dedicated to delivering tailored solutions for your unique needs in today’s rapidly evolving technology landscape, Top Gun engineers utilize an unparalleled approach known as the Mission Critical Platform or OverWatch™. By conducting a comprehensive analysis of your Dell server system hardware, operating environment, hosts, workloads, configuration, performance, and capacity, we obtain a holistic view of the services and solutions necessary to elevate your performance.

Our Top Gun experts, qualified to work on Dell hardware, offer a wide array of professional services, including selecting the right equipment for your business requirements and providing guidance on downtime prevention. With certified engineers well-versed in OEM maintenance, our third party maintenance service ensures a seamless experience.

The Mission Critical Platform promptly reviews incident and ticket data through our ServiceNow IT Service Management (ITSM) platform, assessing the migration of your infrastructure to a maintenance model that drives economic value without compromising engineering excellence. Our goal is to expand and enhance the value we deliver across your entire infrastructure.

Our Dell support encompasses legacy PowerEdge Blade, Rack, Tower, Micro, and Blade Center systems. Additionally, our expertise extends to other manufacturers’ systems, enabling you to have a single point of contact for any server maintenance service or equipment needs. This streamlined approach simplifies partnerships and alleviates the stress of managing multiple vendors. Whether you require on-site technical services or remote assistance, our team is readily available to help under any circumstances.

By ensuring your business employs the most efficient server systems, we allow you to concentrate on your core objectives and customers while entrusting IT and server operations to our capable hands. Trust Top Gun for all your storage hardware and professional services requirements, and experience the benefits of partnering with a leader in the industry.

Why Choose Top Gun for Dell Server Maintenance

Accommodating. Customized. 
Top Level Support

Accommodating. Customized. 
Top Level Support

Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits — including enabling employees, improving service levels, and delivering game-changing economics.

Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits — including enabling employees, improving service levels, and delivering game-changing economics.

24x7x2

24/7 Help Desk
24/7 Monitoring
2HR Onsite Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration

24x7x4

24/7 Help Desk
24/7 Monitoring
4HR Onsite Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration

24x7xNBD

24/7 Help Desk
24/7 Monitoring
NBD Onsite Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration

Custom

Custom Help Desk
Custom Monitoring
Custom Tech Response
Top Gun Field Engineers
Top Gun L3 Tech Support
Service Delivery Manager
ServiceNow Portal
TrueView™ Integration

Dell Server FAQ

What are the benefits of going with a third party maintenance provider?2023-12-18T21:09:47-06:00

At Top Gun, our Mission Critical Support Platform delivers three key business benefits: (1) improved performance, (2) increased value, and (3) a better personal and digital experience. Driving down costs and improving performance are not mutually exclusive objectives. Our services enhance system availability, particularly in big data environments where storage and computing availability serve as the backbone of the business.

What is a third party maintenance provider?2023-12-18T21:08:20-06:00

Third Party Maintenance (TPM) helps extend the life of your assets instead of replacing your hardware post warranty. When the OEM no longer supports its storage, server, or network hardware, TPM companies help clients avoid unnecessary technology refreshes to yield significant economic gain while retaining continuity and consistency across facilities.

How much does third party maintenance cost?2023-12-21T06:36:58-06:00

“OEM support spending can be reduced by leveraging a blend of OEM and TPM maintenance together in a hybrid solution,” says Tenneson. “TPM contracts will offer customers an average of 60% savings off OEM support list prices.” Gartner August 2017

Can third party maintenance provide software support?2023-12-18T21:14:42-06:00

As a standard part of our hardware maintenance support, we include remedial software support. Our software support model is best described as Software Break/Fix. The support requires the client has a licensed product and it is functional. Excluded from support are administrative activities like setup or configuration of the software product for the client.

Why choose Top Gun third party maintenance over OEM maintenance?2023-12-18T21:10:20-06:00

The Mission Critical Platform will implement service efficiencies which drive down expense year over year within your environment, yielding significant economic gain while retaining continuity and consistency across your facilities.

Let’s talk mission critical support.

As a Top Gun client, you’ll notice a superior level of commitment and personalized support – day or night – from the most experienced technical engineering team in the industry.

Proven. Trusted. Reliable.

Get to know Top Gun.

Top Gun provides Mission Critical Support Services to enterprise companies by leveraging our OverWatch℠ fabric that digitally connects technology, service operations, engineering, and global logistics.