JUNIPER MAINTENANCE SUPPORT

Top Gun is the global leader in performance-enabling Juniper maintenance support services in the data center. Our world-class support is designed to accelerate, extend, and optimize your high-performance network. Mission-Critical Support Services by Top Gun maximize operational efficiency while reducing inefficient spending, minimize risk, and help achieve a faster time to value for your network.

Dell EMC

JUNIPER NETWORKS SUPPORTED

Top Gun support provides you with 24×7 access to in-house L3 technical support engineers via a dedicated phone number. Our global maintenance service model ensures our Juniper senior support engineers deliver fast support responses—all designed to provide best-in-class break-fix service through our TPM 2.0 Support Platform. Our one call contract ensures you meet network demands with technical and operational support, while at the same time safeguarding your high-performance network investment.

Juniper EX Support

  • 2200, 2300
  • 3200, 3300, 3400
  • 4200,4300, 4500,4600
  • 6200
  • 8200

Juniper MX Support

  • 5, 10, 40 , 80
  • 104, 150
  • 204

Juniper QFX Support

  • 5100
  • 5200

Juniper SRX Support

  • 100, 110
  • 210, 220, 240
  • 300, 320, 340
  • 1500
  • 4100, 4200, 4600
  • 5400, 5600, 5800

Juniper M Support

  • 7, 10, 40
  • 120
  • 320

Juniper NAP Support

  • Access Points (APs)

Juniper Firewall Support

  • All NetScreen Series
  • All SSG Appliances

Additional Juniper Resources

Dell EMC Storage Maintenance

WHY CHOOSE TOP GUN FOR Juniper Network MAINTENANCE

ServiceNow™

ServiceNow™

The backbone of our ticketing, incident and asset management field service capabilities.

L3 Engineers

Experts

Top Gun L3 Juniper Network technical support engineers are the best in the industry.

Service Network

Service Network

Our engineer-staffed service network is located throughout the World, providing 24/7 support.

ACCOMMODATING. CUSTOMIZED. TOP LEVEL SUPPORT

Top Gun focuses on business outcomes that leverage our deep technical expertise to help clients achieve more benefits—including enabling employees, improving service levels, and delivering game‑changing economics.

24 x 7 x 2

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 2HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

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24 x 7 x 4

  • 24/7 Help Desk

  • 24/7 Monitoring

  • 4HR Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

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24 x 7 x NBD

  • 24/7 Help Desk

  • 24/7 Monitoring

  • NBD Onsite Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

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CUSTOM

  • Custom Help Desk

  • Custom Monitoring

  • Custom Tech Response

  • Top Gun Field Engineers

  • Top Gun L3 Tech Support

  • Service Delivery Manager

  • ServiceNow Portal

  • TrueView™ Integration

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Juniper Network FAQ

The TGT Mission Critical Platform will enable service efficiencies which drive down expense year over year within your environment, yielding significant economic gain while retaining continuity and consistency across your facilities.

As a standard part of our hardware maintenance support, we include remedial software support. Our software support model is best described as Software Break/Fix. The support requires the client has a licensed product and it is functional. Excluded from support are administrative activities like setup or configuration of the software product for the client.

“OEM support spending can be reduced by leveraging a blend of OEM and TPM maintenance together in a hybrid solution,” says Tenneson. “TPM contracts will offer customers an average of 60% savings off OEM support list prices.” Gartner August 2017

Third-Party Maintenance (TPM) helps extend the life of your assets instead of replacing your hardware post warranty. When the OEM no longer supports its storage, server, or network hardware, TPM companies help clients avoid unnecessary technology refreshes.

At Top Gun, our Mission Critical Support Platform delivers three key business benefits: (1) Improved performance (2) Increased value (3) a better personal and digital experience. Driving down costs and improving performance is not mutually exclusive. Our services drive system availability. Especially in big data environments, where storage and computing availability serve as the backbone of the business.

THE TOP GUN DIFFERENCE.

Powered by ServiceNow, Top Gun Technology provides TPM 2.0™ maintenance services that are uniquely designed to deliver the highest quality of infrastructure support for mission critical operations.

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Mission Critical - The Top Gun Difference

Let’s Talk Mission Critical Support

As a Top Gun client, you’ll notice a superior level of commitment and personalized support – day or night – from the most experienced technical engineering team in the industry. Proven. Trusted. Reliable