Opportunity

Job Title: IT Support Specialist
Location: Eagan, MN
Department: Business Operations
Reports to: VP, Operations

We are seeking a dedicated IT Support Specialist to provide internal technical support and assistance to our employees. The ideal candidate will have a strong understanding of computer hardware, software, and network systems, coupled with excellent communication and troubleshooting skills. This role is crucial in ensuring smooth day-to-day IT operations by diagnosing and resolving technical issues in a timely and efficient manner.

Key Responsibilities:

• Act as the first point of contact for employees seeking technical support via phone, email, or in person.
• Troubleshoot and resolve hardware, software, and network connectivity issues for desktops, laptops, printers, and other peripheral devices.
• Manage user accounts, including setup, maintenance, and support for systems such as Active Directory and Microsoft 365.
• Perform software installations, updates, and configurations as needed.
• Log and manage help desk tickets using the company’s IT service management system, ensuring thorough documentation of issues and resolutions.
• Escalate complex issues to senior IT staff or relevant departments when necessary.
• Provide training and guidance to employees on basic IT troubleshooting techniques and processes.
• Conduct regular system checks and preventative maintenance to ensure optimal performance of IT systems.
• Support IT-related projects, including system migrations, software upgrades, and new hardware deployments.
• Maintain and manage inventory of IT assets, including hardware and software licenses.
• Stay up-to-date with new technology trends, tools, and best practices in IT support.

Requirements:

• High school diploma or equivalent; additional technical certifications or training is a plus.
• 1-3 years of experience in IT support, help desk, or technical support roles.
• Familiarity with Windows and macOS operating systems, Microsoft 365, Active Directory, and basic networking concepts (TCP/IP, DNS, DHCP).
• Strong problem-solving skills and the ability to troubleshoot hardware and software issues both remotely and on-site.
• Excellent verbal and written communication skills with a strong customer service orientation.
• Ability to work independently and as part of a team in a fast-paced environment.

Work Conditions:

• Full-time, primarily office-based position
• May require after-hours or weekend work during system upgrades or critical incidents.

Compensation & Benefits:

• Competitive base salary
• Comprehensive health coverage (medical, dental, & vision)
• 401(k) retirement plan
• Paid holidays, vacation, and sick/personal days