Top Gun Technology has developed its own state-of-the-art, Call-Home solution. We named it Remote Enterprise Monitoring. Our system can monitor all IBM platforms capable of Remote Support. IBM equipment continually monitors itself for errors and when a predetermined threshold is reached, Remote Enterprise Monitoring will dial home to the Top Gun Technology Resource Center and the on-site maintenance provider is then notified within minutes of the actual failure and provided the following information:
Our Remote Enterprise Monitoring system can pass along basic information directly to your technicians, or we can provide Top Gun technical support as part of the escalation process. How and to whom data is communicated is customizable as per the needs or preferences of our clients.
Top Gun Technology believes our remote monitoring solution is a crucial component of being able to offer maintenance support to mission critical IBM processors and peripherals. Having an RSF-like solution is vital to competing with other third-party maintainers, as well as the manufacturer.