Hardware Consultation & Technical Support
From our sales staff to our engineering team, we are always available to consult with you on any planning matters, configuration issues, industry trends or product intelligence that you may be seeking. The country's largest IT outsourcers, leasing companies, hardware resellers and data center management rely on us for guidance and our expertise.
Our staff and technical experts are available to help you with:
- Hardware requirements, tech refreshes, trends, pricing models, configuration models, patch guidance
- Capacity planning assistance, hardware migrations, data center consolidation or data center relocation
- Pre-sales advice and guidance for hardware and maintenance.
We typically do not charge for initial consultations; however, in-depth analysis and guidance may require that we put together a more formal proposal. That said, please know that we'll do whatever we can to go above and beyond your expectations and answer the questions you have in a timely and thorough manner.
Our Consultative Sales Approach:
Our account executives understand that to differentiate Top Gun Technology from other companies that provide IT hardware, their style must be rooted in a consultative approach that is focused solely on the best interests of the client contact and his/her company. Each account executive we employ embraces the following standards and values in their service to each client:
Preparedness - Helping prepare you for the next bottleneck by suggesting forward-thinking solutions.
Timeliness - Thoughtful and respectful follow-through.
Patience - Offering patience throughout the decision-making process.
Raise Questions - Respectfully, but to promote critical thinking and an improved outcome for the client.
Offer Ideas - To promote savings, efficiency, etc.
Offer Flexibility - To consider all/other options.
Offer Experience(s) - To share and improve decision-making