Hardware Maintenance – Experts in IBM: Processors, Servers & Peripherals
Once IBM hardware is no longer under warranty, data center managers often consider cost-effective alternatives to using the manufacturer for hardware maintenance. However, cost is rarely the only consideration. Data center managers see their environment as "mission critical" and will want assurances that any third-party support option has what it takes to minimize incidents and quickly get their systems back into production. There are several key differentiators between our hardware maintenance service and other third-party hardware maintenance companies around the world.
Here are a few examples of what makes Top Gun Technology unique among third-party support options:
- Our sole focus is IBM hardware. We believe it takes a committed focus on a single brand to maintain high-level expertise.
- As a hardware reseller, our technical experts diagnose and resolve thousands of IBM hardware issues each year.
- In addition to skilled “break/fix” engineers, we have senior level software expertise to assist throughout all maintenance incidents.
- We have our very own inventory of parts and complete systems already located in service centers throughout the U.S.
- We have developed a maintenance client portal to share helpful client data/information for planning, budgeting, etc.
When compared to the manufacturer’s maintenance program for IBM hardware, we have specifically designed our service model to be equal to or superior than what the manufacturer typically provides:
- We take pride in flexibility – whether it’s invoicing, response times, or further customizing our client portal
- We always strive to provide clarity in our offers and allow our clients to see “apples to apples” comparisons
- We schedule quarterly “how are we doing” meetings and “how could we do better” meetings
- Although budget dollars saved are very real, we've designed our services and support to reflect superior value.