Hardware Related Software Services for System z

Services Overview

Top Gun Technology offers several hardware-related services to help its clients efficiently accomplish tasks during a change to the hardware environment. Based on clients’ needs and requirements, we will develop a Statement of Work (SOW) for each task, or series of tasks, in which we are asked for assistance. For all large projects, we will provide senior project management to keep the project going, on time and under budget. Even beyond staff augmentation or the timely completion of objectives, think of our software support service as an affordable insurance policy that ensures your systems always run smoothly and ensures your programmers will have support during a crisis.

Here are a few examples of ways we can assist your team:

  1. zSeries processor push/pull service and cabling:
    1. Includes the set-up of IOCP
    2. Maintenance review and assistance
    3. System programming and operator training
    4. CHPID report assistance
    5. Console set-up (icon creation)
    6. Setting TOD clock
    7. Workload transfer to new system
    8. On-site support during production cut-over
    9. Laying cables and cable reporting
  2. Disk system (2105, DS6800 or DS8100) push/pull service:
    1. Includes IOCP work for the set-up
    2. Maintenance review and assistance
    3. System programming and operator training
      • LUN definition and set-up
      • Review for performance
    4. Resource manager training
    5. Flash-copy set-up and training
    6. PAV set-up and training
    7. Metro mirroring (PPRC)
  3. ATL (3584 or TS3400) or VTS (3594 or TS7700) push/pull service:
    1. Includes the set-up of IOCP
    2. Maintenance review and assistance
    3. Systems programming and operator training
    4. Adding/removal of external tapes
    5. ACS routine modification
    6. Report review
    7. VTS set-up review and customization
    8. Knowledge transfer on tape migration (with hands-on, initial guidance)
  4. Disk migration: copy disk-to-disk for transfer to the new system
  5. VTS tape migration: copy tape-to-tape to populate the VTS

Knowledge Transfer

All our software support services for system z include a proper transfer of knowledge meeting with the client at the conclusion of each project or service. Our clients have appreciated this value-add service.

Although this support service is designed as a packaged, professional service, Top Gun Technology will customize this offering upon a client’s request.

Please call Top Gun Technology to discuss this service, to ask for a customized program or to obtain pricing.