24/7 Software Support for System z with OS Updates

Support Overview

This service is simply the combination of our 24/7 Software Support service with the Keep Your OS Supported Service. This service is for all IBM OS (z/OS, z/VM and z/VSE), subsystems (CICS, DB2, IMS, TSM, Websphere and MQSeries) and ISV (non application) software. Most importantly, this service is intended to supplement existing staff and aid in the efficient, timely resolution of software problems.

Hardware environments covered include all IBM CMOS processors (z800, z890, z900, z990 and z9), OSA, RVA, ATL, VTS, 2105, DS6800 or DS8100.

Even beyond staff augmentation or the timely completion of objectives, think of our software support service as an affordable insurance policy that ensures your systems always run smoothly and ensures your programmers will have support during a crisis. We charge a fixed, annual/monthly fee for you to have:

  1. Toll-free phone access to our expert systems programmers
  2. Toll-free phone access to report problems and begin to work on the resolution
  3. Health Check every six months
  4. Remotely upgrade the OS and one subsystem annually to a more current level
  5. On-site support for up to three, five-day (eight hours per day) visits.

Knowledge Transfer

All our software support services for system z include a proper transfer of knowledge meeting with the client at the conclusion of each project or service. Our clients have appreciated this value-add service.

Although this support service is designed as a packaged, professional service, Top Gun Technology will customize this offering upon a client’s request. Please note: Our pricing structure is based upon the MIPS level of your largest processor, not the total number of MIPS or the volume of CPUs you own or operate.

Please call Top Gun Technology to discuss this service, to ask for a customized program or to obtain pricing